Twin Creeks - Silverton Casino Hotel

Review summary

1. S

   Steven

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   It was a beautiful spot food was amazing. Service was ok the waitress did not really seem to want to be there . Other than that all way amazing !
   

   Twin Creeks - Silverton Casino HotelResponded 2 days ago

   Hi Steven, thank you for taking the time to leave us a 5-star review! We’re so glad to hear you enjoyed the beautiful setting and amazing food. However, we’re sorry to learn that the service didn’t fully meet your expectations. Providing warm and attentive service is very important to us, and we’ll be addressing this with our team to ensure a consistently exceptional experience. We appreciate your kind words overall and hope to welcome you back soon for an even better visit! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
2. J

   Jeff

   Palm Springs

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Tomahawk steak special for 2. It was delicious. Service was excellent as well.
   

   Twin Creeks - Silverton Casino HotelResponded 3 days ago

   Hi Jeff, thank you for taking the time to leave us a 5-star review! We're thrilled to hear you enjoyed the 40oz. Tomahawk special on Thursday's and that the service exceeded your expectations. We look forward to welcoming you back for another wonderful dining experience soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
3. R

   Ryan

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, huge portions and cocktails are delicious!
   

   Twin Creeks - Silverton Casino HotelResponded on December 15, 2024

   Hi Ryan, thank you for taking the time to leave us a 5-star review! We’re thrilled to hear you enjoyed the great food, generous portions, and delicious cocktails. We look forward to welcoming you back for another fantastic experience soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
4. F

   Franchesca

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love the ambiance, the aesthetics were beautiful, every tan member was delightful, attentive and professional. The food was delicious, steaks cooked to perfection, the desserts were delectable& the ice tea cubes were such an elegant touch to the dinner experience. Oh, and the happy Anniversary card, hands signed by the team members was beautiful touch. It was the perfect venue for celebrating my sister D her husbands anniversary. Lovely experience!
   

   Twin Creeks - Silverton Casino HotelResponded on December 17, 2024

   Hi Franchesca, thank you for taking the time to leave us a 5-star review! We’re delighted to hear that you loved the ambiance, the aesthetics, and that our team made your sister and her husband’s anniversary celebration so special. It’s wonderful to know the food, perfectly cooked steaks, and elegant touches like the iced tea cubes and hand-signed card added to your experience. We’re honored to have been part of such a special occasion and can’t wait to welcome you back for more memorable moments in the future! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
5. C

   Clay

   VIP

   Denver

   4 reviews

   4.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Order the seafood platter, which was great all around. I had the stroganoff and my buddy did a ribeye. I’d give the stroganoff a 4 out of 5. But I’m tainted as I make this dish a lot and I make a solid dish. Me and my buddy are both cooks which makes dinning out tough. His ribeye was in his words a boiled steak. Grey with weak grill lines. Asked to at least char it and manager said ok but it will change the temp. They obviously use Sous Vide method to cook their steaks and then just dump them on the grill for a second. When he came back we talked and he agreed to rightfully pull it from our bill. I won’t go back to get a steak there given that experience. Nice place, but poor execution on their steaks.
   

   Twin Creeks - Silverton Casino HotelResponded on December 15, 2024

   Hi Clay, thank you for taking the time to leave us a review. We’re glad to hear you enjoyed the seafood platter and stroganoff, and we appreciate your insights as someone with a culinary background. However, we’re truly sorry that the ribeye did not meet your expectations, and that the preparation didn’t align with the high standards we strive to provide. We’re grateful for the opportunity to address the situation during your visit, but it’s clear we fell short in delivering the exceptional steak experience we aim for. Your comments will be shared with our culinary team to evaluate our methods and ensure improvements are made. Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
6. A

   Amanda

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Wonderful service, beautiful ambiance. The staff were extremely pleasant and tentative. All the food was delicious and had wonderful flavor…EXCEPT for the steak. Everything had been so wonderful, we were extremely excited when our steaks were served. Both were overcooked, very dry, and lacked flavor. I’m not sure I have ever had a filet so dry at MR temp. The aged ribeye was no better. We both left a fair amount of meat on our plates and that never happens. I would possibly give it a go again, but for a check that was over $300 I’d be cautious.
   

   Twin Creeks - Silverton Casino HotelResponded on December 15, 2024

   Hi Amanda, thank you for taking the time to leave us a review. We’re delighted to hear you enjoyed the service, ambiance, and the flavors of most of the dishes. However, we’re truly sorry to learn that the steaks did not meet your expectations. It’s disappointing to know that something you were so excited for fell short, and we sincerely apologize for this experience. Your comments about the preparation and quality of the steaks are being shared with our culinary team, as we strive to ensure every dish reflects the high standards we aim for. We understand your hesitation given the circumstances, but we hope you’ll consider giving us another chance to provide the exceptional experience you deserve. Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
7. C

   Carla

   Milwaukee

   4 reviews

   5.0

   4 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was excellent waiter ! It was my daughter’s birthday and he helped make it special! Food was excellent!
   

   Twin Creeks - Silverton Casino HotelResponded on December 12, 2024

   Hi Carla, thank you for taking the time to give us a 5-star review! We’re delighted to hear that Brandon helped make your daughter’s birthday celebration so special. We’ll be sure to pass along your kind words to him. It’s wonderful to know you enjoyed the food as well, and we look forward to hosting you again for more memorable moments! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
8. G

   Gina

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here, the servers, the atmosphere and the food all exceeded my expectations. Looking forward to being able to enjoy again at the Twin Creeks.
   

   • 
   • 
   • 

   Twin Creeks - Silverton Casino HotelResponded on December 8, 2024

   Hi Gina, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that the servers, atmosphere, and food exceeded your expectations. We can't wait to welcome you back for another wonderful dining experience! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
9. L

   Lee

   VIP

   Las Vegas

   15 reviews

   5.0

   15 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon (always appreciate him) and the Twin Creeks team always does a great job. The two ladies who welcomed us, always very nice. The table for our celebration, excellent.
   

   Twin Creeks - Silverton Casino HotelResponded on December 8, 2024

   Hi Lee, thank you for taking the time to leave us a 5-star review and for celebrating with us a Twin Creeks! We're so glad to hear that Brandon and our team made your experience memorable. We'll be sure to share your appreciation with him and the two hostesses, Shirley and Christine. It's always our pleasure to make special occasions even more enjoyable, and we look forward to hosting you again soon! Thank you, Andrew - Assistant General Manager of Restaurants
   

   Is this helpful?

   Report
10. B

    Brian

    Central Coast

    5 reviews

    3.0

    5 reviews

    Dined on December 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Have eaten and TC for years. In 2024, notice a big change in service and food. They have lost their personal touch with customer service and food has gone backwards.
    

    Twin Creeks - Silverton Casino HotelResponded on December 8, 2024

    Hi Brian, thank you for taking the time to leave us a review and thank you for being a loyal guest at Twin Creeks over the years. We’re truly sorry to hear that your recent experiences haven’t met the standards you’ve come to expect from us. Your concerns about both service and food are taken very seriously, and we’ll be reviewing them with our team to make the necessary improvements. Thank you, Andrew - Assistant General Manager of Restaurants
    

    Is this helpful?

    Report