Thom Thom Steak & Seafood Restaurant

Review summary

1. E

   Ellen

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner tonight at Thom Thom. Seated immediately and staff was very attentive. Food was excellent. Bok choy was delicious! Recommend you make a reservation and go visit !
   

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2. S

   Salome

   Unspecified

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   The food was mediocre and the service lacked in all departments. Overall a 4/10 experience wouldn’t come back
   

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3. j

   jess

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I’m giving this review one star ONLY because the food was amazing, but unfortunately, this was the worst restaurant experience I’ve ever had. My boyfriend and I came here for Valentine’s Day. I made an 8:00 PM reservation about a week in advance. In hindsight, it should’ve been a red flag that every time slot was still available on OpenTable. Given that it was Valentine’s Day, I fully expected the restaurant to be busy—but this was next level. I arrived at 7:54 PM, and there were already at least 20 people ahead of me, all waiting to check in for their “8:00” reservation, with about 20 more arriving after me. After waiting in line for 10 minutes just to check in, the hostess told me it would be an additional 15–20 minutes. She sent us over to the bar and told me to keep an eye on my phone for a call when our table was ready. Well, 9:15 PM rolls around—still no call. Meanwhile, people who arrived after us were getting seated. My boyfriend finally went to ask when we’d be sat, and it seemed like they had forgotten about us because they immediately rushed to seat us. Not that it helped much—no one came to take our order until 10:00 PM. They also didn’t give us menus, so we couldn’t even decide what we wanted in the meantime. At this point, we had been there for two hours without a single bite of food. Eventually, our appetizers came out at 10:30, and our steaks around 11:00. Everything was absolutely delicious—the one redeeming quality of the night. By dessert, we were both going stir-crazy and just wanted to leave, so we asked for our desserts to-go. Guess how long that took? Nearly an hour. While waiting, I looked around at the other tables. No one looked happy. Some tables seated shortly after us still hadn’t even gotten bread. It seemed like the only thing management had to offer upset customers was free drinks—which does nothing for those of us who don’t drink. When we finally got our desserts, we had paid for two but only received one. At that point, we did
   

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4. S

   Suzanne

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Had a resv. for 7:30pm wasn't seated till 8:15pm. Had to be seated upstairs because everyone was packed on top of each other with a person singing and it was too loud. Upstairs your like forgotten. We ordered the prefix meal and my husband order the lobster bisq. and I order the sushi appetizer. The lobster was raw and the waiter said 5 other people complained as well it was replaced with the salad. My sushi was good. Then it took 45 mins later for our entrée to be served my husband and I both ordered the 10oz/6oz filet mignon w/ lobster tail which was good and the desert was good as well. Apple Crisp and lava cake. My resv was at 7:30p, and I didn't get out of there till 10:00pm.. I would say they shouldn't have over booked for Valentine day because it was crazy and not romantic at all and the kitchen couldn't keep up with the orders. over all the food was good especially I loved the sushi and I'm sure on another regular day it is probable good. and just a note.. The bartenders look like they were dressed for a local trash bar. there breasts were displayed at the bar no coverage I felt it wasn't a elegant displayed for a restaurant atmosphere. I mean I show cleavage at times when I dress but the one bartender was over the top with her chest wide open she might as well been topless. If you want to have a classy restaurant you need to have a classy dress code. It wasn't appropriate. It was like the movie Coyote Ugly. Terrible.
   

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5. E

   Evan

   Greater Boston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   We've have good meals both times we've been there, but they don't have the staff to accommodate the numbers of people they seat. If you're ok with waiting it may be ok, but it took over an hour for our entree's to come out, and we were seated 15 minutes late for a reservation.
   

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6. A

   Anthony

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Valentine’s Day. They did a great job and they didn’t make us wait. The reservation was worth it.
   

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7. R

   Ron

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always great! The staff is always very friendly and on their game. Had a few different types of sushi and they were all awesome along with the appetizers we orders. Danny, the owner, is a great host! We’ll be back again.
   

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8. RH

   RonH

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food and Management were very good. Staff was Ok, and noise level made conversation not easy.
   

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9. K

   Keith

   New York City

   12 reviews

   3.0

   12 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Went with 3 others for restaurant week. The appetizers (surf and turf roll especially and black angus meatball) were the best part of the meal. The restaurant was packed and the service was on the slower side when it came to each course being served. We all had the filet mignon which was cooked wrong for two of the party. Either that or they mixed up the orders since they were happy to just trade dishes. Desserts were average. Two of us had specialty martinis which were very well received and reordered. I was the only first-timer in the group. I would like to go back and see what it's like when it's not so busy and ordering off the real menu. Wasn't horrible but don't think I got their best from the prix fix restaurant week menu.
   

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10. P

    Phyllis

    New York City

    13 reviews

    5.0

    13 reviews

    Dined on January 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great dinner with great service. Had a wonderful meal.
    

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