The Warwick Castle

Review summary

1. N

   Navin

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday Roast and a lovely friendly service!! Great hosting from Eoghan (Owen?) and Frances 😁👍🏼🍻
   

   Is this helpful?

   Report
2. M

   Mark

   London

   163 reviews

   vip
   5.0

   163 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always fun on quiz night, shame so little of the menu was available…very unusual for the pub
   

   The Warwick CastleResponded on October 7, 2024

   Sorry Our new head chef was in training at a sister pub
   

   Is this helpful?

   Report
3. A

   Alison Jane

   Cambridge

   3 reviews

   5.0

   3 reviews

   Dined on September 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good lunch with all the family and dog. Great food, great service and lovely old fashioned pub. Thoroughly recommended.
   

   The Warwick CastleResponded on September 23, 2024

   Very Kind Thank you
   

   Is this helpful?

   Report
4. V

   Vicky

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on September 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fabulously friendly service without being intrusive and stunning food; simple but good quality ingredients put together with skill. Well kept beer, and all without being outrageously expensive. Will return if in the area again.
   

   The Warwick CastleResponded on September 23, 2024

   How kind Thank you
   

   Is this helpful?

   Report
5. I

   Ian

   London

   5 reviews

   5.0

   5 reviews

   Dined on August 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time in here and a very enjoyable experience. Good food and the staff coped very well with a big influx of people from the Carnival
   

   The Warwick CastleResponded on August 29, 2024

   Hi Ian Thank you so much your kind words, We are glad you enjoyed our food and service . We hope see you soon again.
   

   Is this helpful?

   Report
6. ML

   MelissaL

   London

   9 reviews

   3.0

   9 reviews

   Dined on August 11, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   Went for a roast and we were disappointed. Undercooked Yorkshire puddings, over cooked meat. Small portions like they run out of food but charged for the full meal.
   

   The Warwick CastleResponded on August 12, 2024

   I am so sorry I am not sure what happened I will certainly investigate further
   

   Is this helpful?

   Report
7. S

   Stephanie

   Bedfordshire

   1 review

   5.0

   1 review

   Dined on August 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice pub, lovely food, very friendly staff will definitely go again
   

   The Warwick CastleResponded on August 12, 2024

   thank you we look forward to seeing you again
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined on July 20, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Friendly service, great vibe and kid-friendly. Highly recommended for large groups.
   

   Is this helpful?

   Report
9. M

   Moonbeams

   London

   4 reviews

   1.0

   4 reviews

   Dined on July 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked a table well in advance to celebrate a friend's birthday last Friday. Unfortunately, the road outside was being re-surfaced and the smell of tar was quite strong in the pub. However, that was not their fault and we were prepared to stay as the menu looked inviting. I ordered two drinks and then the waitress took our food orders. Then the long wait began, with no sign of any food or a waitress to explain the delay. The anticipated birthday celebration atmosphere quickly disappeared as the wait dragged on, while being totally ignored by the staff. So I went to the bar and told the staff that we were not prepared to wait any longer and wanted to cancel our food order. I was told that they were very busy and had numerous other orders to process, and we would have to wait - but, as I told them, they shouldn't have accepted our booking if they did not have enough staff to cater for the lunchtime bookings. I don't think that they had even started to cook our food, even after such a long wait, as I was able to cancel the order without any argument. We did not feel welcome and, on the contrary, felt they were glad they had one less order to deal with. We celebrated at a nearby restaurant where we were made to feel very welcome. Needless to say, we will not be going back to The Warwick Castle.
   

   The Warwick CastleResponded on July 24, 2024

   This is such a disappointing review. I am sorry that you waited too long for your food but that you were not made to feel welcome and important is much much worse. I have spoken to everyone involved and explained why this should never have happened. I hope your friend had a lovely birthday and please accept an unreserved apology you deserved much better
   

   Is this helpful?

   Report
10. GD

    GabrielleD

    London

    3 reviews

    2.0

    3 reviews

    Dined on June 16, 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    We ordered a Sunday roast. My companion had lamb which was so overcooked that it was barely recognisable. In fact he said what's that when it came as it didn't really resemble lamb. I had the porchetta which was ok but would have been nicer if the crackling was crunchy. It was rubbery. The pub is a perfectly nice one, it was a shame that the food was below par. The service was good though. Maybe it was an off day?
    

    The Warwick CastleResponded on June 25, 2024

    I am so sorry Gabrielle you did not enjoy your roast lunch with us . This is not up to the standard we expect from our chefs
    

    Is this helpful?

    Report