The Reserve Steakhouse - Harrah's Joliet

Review summary

1. C

   Cindy

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Event in room next door had loud base that was annoying..
   

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2. J

   Justin

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was above average but nothing to write home about. Several people ordered the prix fixe menu and the portions were very small, especially the dessert. My portion would have been great for a toddler. The best item we had was the short rib. This was very good! The restaurant is very nice looking inside and has a much different feel than the casino (in a good way).
   

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3. R

   Rachel

   Chicago

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Too many restrictions on using the hard earned Caesar’s dining credits. Can’t order from the Prefix menu. The burgers we got were super expensive and TERRIBLE!!! No taste whatsoever and it was over cooked when my family specifically asked for medium rare. Even the fries were tasteless and seemed like they were just brought out of the freezer. Not recommended at all.
   

   The Reserve Steakhouse - Harrah's JolietResponded today

   Thanks for the review, we are sorry to hear about your disappointment but we do appreciate the feedback.
   

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4. d

   debbie

   VIP

   Chicago

   73 reviews

   4.0

   73 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service from Stacey! Steaks are very good, but are pricey!
   

   The Reserve Steakhouse - Harrah's JolietResponded today

   Thanks for the review!
   

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5. M

   M

   Las Vegas

   1 review

   3.0

   1 review

   Dined on December 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food (excluding dessert) and ambience was good but service was horrible. The waitress is well beyond her working years and should really retire…she did not notice that we were seated at the table and was slow to provide service. (I have eaten before and service was excellent but the waitress we had that night was horrible) It took her over 20 minutes to get us our dessert to go and the bill. It is said we had to ask for assistance from waitresses servicing other tables to assist twice before she showed back up on the floor to take care of us. What made this experience even worst was the dessert. They packed for us to go looked like someone’s leftovers…the Tiramisu looked like someone had taken two bites outfit with a folk and the edges was not cut with a knife…when I brought it back the to the restaurant after noticing that they said they are all prepackaged and reluctant offer to get me another piece which took forever to get. However the new piece was like the ones I had before cut out with a knife and looks presentable. Overall food was great tried the short ribs and chicken Mattone and would definitely recommend.
   

   The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

   Thanks for the review. We appreciate your feedback.
   

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6. J

   JAMES

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It is an old school steakhouse with a modern twist. Starting with a great cocktail & wine selection and ending with delicious desserts. The Reserve has high quality steaks prepared exactly to your liking, excellent shared sides. Yes, it’s a casino steakhouse, but it is by far, my favorite. You can never go wrong here.
   

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   The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

   Thanks for the review!
   

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7. T

   Tiffany

   Chicago

   11 reviews

   4.0

   11 reviews

   Dined on December 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had an AMAZING dinner & this time with the Tomahawk for 2 including Brussels, garlic mashed and we shared a Ceasar Salad & French Onion soup to start. Chef came to the table & cut our steak...
   

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   The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

   Thanks for the review!
   

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8. M

   Marlene

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on December 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food & service very good. Besides their filets, the pork chop with cremini mushrooms is delicious. Disappointed that they now bill you $5 per plate if you decide to share. I think this is a fairly recent change, maybe a year or so ago. Really a shame since you’re already paying a pretty penny to dine there.
   

   The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

   Thanks for the review!
   

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9. T

   Tiffany

   Chicago

   11 reviews

   4.0

   11 reviews

   Dined on December 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We've typically always had great service & meals at each of our visits to The Reserve. Last night was no exception. They run a special 3 nights a week that includes a salad, Entrée & dessert for only $50!
   

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   The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

   Thanks for the review!
   

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10. J

    Jennifer

    Las Vegas

    1 review

    5.0

    1 review

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The steak was cooked to perfection and the portion was good for the price. The mashed potatoes were delicious as was the shrimp scampi. Great selection of deserts. We visited on Christmas evening and service was great. Overall the perfect experience for our Christmas dinner.
    

    The Reserve Steakhouse - Harrah's JolietResponded 7 days ago

    Thanks for the review!
    

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