The Palm Court at The Plaza Hotel

Review summary

1. S

   Stefanii

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Please note that when you get a reservation you are required to order from the pre-fixe menu if it’s before 10pm. We were not informed of this and it made my birthday celebration really awkward. We sat down ordered a bottle of champagne ($200) and wanted to just have cocktails/shots. The waiter then informed us we HAD to order food AFTER the bottle was already opened. So we ordered $195 caviar. The waiter brought to the table THREE $195 caviars because he assumed that’s what we wanted. Which is a wild assumption to make so we asked for the manager. Once the manager comes over she demands that we tell her who was working the host stand because they should have told us upfront and asked three times what we ordered because she didn’t seem to believe us that we didn’t order three tins of caviar. It was SO uncomfortable. To spend $500 to have such an awkward interaction at a place we really wanted to go made it really not worth the trouble.
   

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2. A

   Adam

   New York City

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Overpriced, bread not fresh on pretze or slider buns. Add exorbitant gratuity on 2 party order. I was there for special occasion, but won’t be back.
   

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3. A

   Anthony

   Pittsburgh

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Everyone knows what they’re paying for here - entry to the Plaza without staying there for Home Alone driven nostalgia. I was hopeful the food would really be great given the high price tag, but it was mediocre. The slider however was great, as are the cocktails.
   

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4. A

   Andrew

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   We should’ve listened to the reviews and went elsewhere. The food was really below average. The staff wasn’t trained well. The prices were super high (which would’ve been fine had the food not been so poor.) Our waitress, in particular, was barely trying. We didn’t see her much. And she was pretty cold. The food was essentially a pretzel, some somewhat stale/old Rueben sandwich square that looked like it had been sitting out, a slider (burger) which didn’t seem fresh and was cold, plus a few other things like salmon, which we didn’t touch. Seemed to see similar sentiment from others at the restaurant. Just a disappointing meal and wish we had ate anywhere else. We went because the Plaza is iconic, thinking that’d make up for it, but it didn’t.
   

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5. C

   Clare

   Essex

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Really disappointed with our experience, we’d come here from London as a Christmas treat and were so looking to this!! Definitely not as good as other high end hotels that we’ve been too, including The Ritz and Claridges. The food was OK but 2 x pretzels and some cheese fondue for dinner is nothing I couldn’t have got in a bar. Long waits for service too with a 18% charge - not cool and I wouldn’t recommend this experience to a friend! Washrooms are dire.
   

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6. D

   Donna

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely tea in an elegant hotel. Christmas tea at The Plaza is a much anticipated tradition!
   

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7. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expensive but fun experience -especially if you have a little girl and can do the Eloise tea
   

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8. M

   Monica

   Kansas City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was fantastic. It’s pricey but that is to be expected. Beautiful at Christmas!! Service was TOP notch. Would highly recommend. They made my daughter’s birthday special.
   

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9. W

   Wendy

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Service was blah. Really for dinner at the plaza at the Palm Court at Christmas time. The expectations were a little higher for the level of service offered never brought the hot toddy. I think the server was just rattled with all of the tables that she had but she just did not give us good service.  I wish the experience was better.  The Server (she) did take our pictures in front of the tree and so I was grateful for that and in front of the candy cane, but that was much later into the evening way after our dinner had been completed.  I asked her if she was taking care of the whole floor by herself and she said well maybe it just seems that way as I watch and observed it felt to me like she absolutely  did have  most of the floor. The service was very disappointing.
   

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10. C

    Clara

    VIP

    New York City

    39 reviews

    4.0

    39 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 1
    3. Service 2
    4. Ambience 4

    The food was truly terrible. Lack of effort, decadence and taste. Nothing like it used to be. Sad.
    

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