The Palm Court at The Plaza Hotel

Review summary

1. J

   Jordan

   VIP

   Palm Springs

   50 reviews

   4.0

   50 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Kind of dark in there. Not The Palm Court I remember and $500 tea for two - the room empty - I think they could have been more generous in letting us sit and finish our food (1.5 hr limit). The bus staff literally picked up the tray with all our desserts and took it away. The waiter was fabulous and fun and made the moment. Excellent service. Probably won’t return. Better teas in NYC.
   

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2. OT

   OpenTable Diner

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall great experience, but certainly paying for the name. Service overall good. Food not always as advertised on menu online if they run out of something.
   

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3. MM

   MichaelM

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ursula was the best! We were so lucky to have her. Her suggestions were spot on and we had a great time.
   

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4. OT

   OpenTable Diner

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service and overall experience. 5/5 stars.
   

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5. R

   Russell

   London

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Over priced for what it is. Small menu to choose from and even though it was quite, we were seated away from the bar area
   

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6. D

   DAMIEN

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect treat for my wife's 40th. Ursula was attentive and genuinely nice person to host such a special occasion
   

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7. v

   v

   VIP

   Milwaukee

   19 reviews

   5.0

   19 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Tea tray and tea itself were both very good. I only wish there was a choice of a less expensive champagne or a prosecco option.
   

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8. D

   Delaney

   San Francisco

   1 review

   1.0

   1 review

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I have been to many Afternoon Teas over the past 2 decades. This was the worst on all counts, and ironically the most expensive. You’re paying for the name/reputation & nothing else. The sandwiches were stale and tasteless. The desserts were nothing special. The service was non existent. When tea was brought, the wrong tea was given to each person, and the teacup was chipped on the handle which cut my finger & easily could have snapped off. We were asked if we wanted “still or sparkling” water, and then charged $12 for a bottle of water when other tables were offered tap. I requested a bag to place some clothing items in as the paper bag I had with me had ripped. I was told no, that the bags were only for food & were too small for my items (untrue). We were asked at check in if we were celebrating anything & said yes. We were brought a mini “congratulations” cake akin to what you’d find in the to-go section of the grocery store at the same time as 3 other parties (holding the plates & dropping them off at each table). Didn’t feel particularly special. When paying, multiple checks were gathered from different tables all at once. Again, rude & led to credit card mix ups. Even the pen to sign was broken. Do not bother going here.
   

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9. L

   Lauren

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our experience at the Palm Court diminished my husband‘s birthday experience. We went to the Palm Court to celebrate both my husband‘s birthday and my daughter‘s birthday (their birthdays are on consecutive days). I notified the restaurant when I booked a reservation for afternoon tea that we were coming there to celebrate both birthdays and inquired about purchasing a birthday cake. The restaurant informed me that they would provide a complementary dessert for each of them during our tea experience. When they called to confirm our reservation the day before, I re-confirmed that we were celebrating two birthdays and was again assured that they would be providing two birthday desserts. When we checked in, the hostess once again acknowledged that we had two birthday celebrants. However, the waiter only brought a dessert/candle for and sang happy birthday to my daughter and ignored my husband, which was very awkward. Moreover, our server was very disdainful and condescending, which further negatively affected what was supposed to be a special celebratory experience and made us feel as though we couldn’t raise the oversight. It was a very expensive, disappointing experience.
   

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10. a

    alison

    VIP

    Cincinnati

    1 review

    5.0

    1 review

    Dined on February 23, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great experience - service was excellent! Shalim took such great care of us!
    

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