The Kew Garden Hotel

Review summary

1. S

   Stacey

   London4 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   My family and I had mother's day lunch here. Food was very late at 1.5 hours after we arrived. We were stuck upstairs in a corner for the 3 of us. It was noisy and kids were running around everywhere. It was chaotic. Lobster crumpet starter was a bit soggy and not very enjoyable. Beef roast was decent.
   

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2. R

   Randolph

   London8 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Took nearly an hour for our starters to be brought out to us. A further 30 minutes for the main. Food was very average for the price (£38pp set Mother’s Day menu). Asked for dessert to go but they didn’t have any boxes!!! As we walked out we noticed that other tables had left a lot of food on their plates, so it wasn’t just us. We won’t return.
   

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3. H

   Haig

   Surrey1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service. Went there for Mother’s Day lunch and it was awful.
   

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4. T

   Tim

   London1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice food at a reasonable price. Good friendly service.
   

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5. r

   ruth

   London3 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always enjoy eating here - something for every one with super staff
   

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6. J

   Jonathan VIP

   San Francisco19 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from team at KGH. Have been there many times before and the new team in change are excellent
   

   The Kew Garden HotelResponded on March 8, 2025

   Hello, thank you for taking the time to tell us how we did. Enjoy the rest of the day!
   

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7. P

   Paul

   London1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food, nice atmosphere and decor.
   

   The Kew Garden HotelResponded on March 8, 2025

   Hello, thank you for taking the time to tell us how we did. Enjoy the rest of the day!
   

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8. N

   Nicola

   Cheshire4 reviews

   3.0

   Dined on February 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered the lamb and beef roast dinners. Good portion size and choice of veg but the temperature of the food was warm. Wasn’t expecting a service charge of 12.5% at a pub. Staff were friendly.
   

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   The Kew Garden HotelResponded on February 17, 2025

   Hi Nicola, great to hear you enjoyed your visit to our pub. Hope to see you again soon!
   

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9. T

   Tony

   London1 review

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Being relieved to be able to book a table on a busy evening, with many places showing 6 nations rugby, we were underwhelmed by the food served on what seemed a reasonable menu. A roasted squash a chickpea salad was served without any roasted squash in a small portion. The giant prawn and monkfish salad had only 5 flakes of monkfish, again in a meagre portion. The remaining two orders (vegan burger and pie of the day) were judged passable. On questioning the lack of roasted squash in the salad,we were offered to have it removed from the bill. After consultation with the kitchen, this offer was withdrawn and a free dessert offered instead. None of us wanted dessert, so we were charged the full price. We paid and left. Service was attentive, though the waiter was taken aback when questioned about the insubstantial main meals. In addition to all this, in a sparsely patronised restaurant, we were seated next to the access door to the outside table, yet there were other, warmer tables apparently available. There was an icy blast each time the door was opened.
   

   The Kew Garden HotelResponded on February 4, 2025

   Hi Tony, It looks like we didn't meet your expectations when you visited us. If there is anything we could have done to make it better? Please get in touch . Best regards Khrystyna😉
   

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10. S

    Samantha

    London4 reviews

    5.0

    Dined on December 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a great little find, such a perfect place to catch up with friends and have a lovely meal. This place is ideal to have something to eat before you go to Kew Gardens. It’s about five minutes away from the tube station five minutes away from Kew Gardens. The stuff there are inviting, knowledgeable about the food and just adds to the whole experience. The food was so tasty, we could not decide whether to go for the monkfish and prawn curry, we asked the staff for their opinion and he explained it to us and when it came, we were glad we went with his choice. It was so good. We also had the fish and chips. I loved the curry sauce that came with it.
    

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    The Kew Garden HotelResponded on February 4, 2025

    Hi Samantha, great to hear you enjoyed your visit to our pub. Hope to see you again soon! Best Regards Khrystyna😉
    

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