The Crabtree

Review summary

1. G

   Gordon

   VIP

   Oxford

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Slow service, food not great
   

   The CrabtreeResponded 6 days ago

   Hi Gordon, We apologise you did not have a good experience with us, we would like to investigate this further if you could email us more details of your visit so we can try to rectify any issues. Thank you Team Crab
   

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2. s

   susan

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thank you Rosa for telling us about your Christmas Specials. The Christmas boards worked really well and ample to go around. Well done so nice to have a lovely pub with nice food.
   

   The CrabtreeResponded on December 10, 2024

   So glad you enjoyed the Festive Boards! We hope to see you again soon. Team Crab
   

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3. J

   Jessie

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant Sunday roast in a cosy riverside venue.
   

   The CrabtreeResponded on December 9, 2024

   Hi Jessie, Thank you for your lovely review! We look forward to seeing you again soon. Team Crab
   

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4. OT

   OpenTable Diner

   Kent

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The pub was very busy and the staff were very friendly and attentive. Unfortunately our food was cold I ordered extra gravy which helped warm it slightly. We should have told the staff but as it was packed and we were going to a show we didn’t have time for them to sort it out.
   

   The CrabtreeResponded on December 2, 2024

   Thank you for taking the time to leave a review. We apologise for the food not being up to standard as we pride ourselves on serving delicious hot food of top quality. Please email us with details of your visit so we can resolve this issue. Team Crab
   

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5. A

   Amy

   London

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We loved having our Friendsmas lunch at Crabtree. It was super festive, the service was fantastic and every effort was made to accommodate our group and make us comfortable.
   

   The CrabtreeResponded on December 2, 2024

   Thank you for your 5 star review, Amy! We are so glad you had a fantastic time with us and we look forward to hosting you and your friends again soon. Team Crab
   

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6. E

   Edward

   Cambridge

   2 reviews

   2.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We have lunched at Crabtree a few times now since daughter moved down to London to live and study nearby. Usually happy with the experience. To celebrate daughters big birthday I booked a month or so in advance and requested a specific table we liked and which would accommodate our party. When we arrived, the guy showing us to our table acknowledged that we had made such a reservation but said that someone else had given the table away - I took a look and there were a couple of young people (we were a party of 5) at the table we booked who looked more like casual diners who had walked in off the street rather than a larger dinner party. A simple 'sorry', and the guy showed us to our new table which happened to be in the very busy area in front of the bar - and he was off. Clearly not a big issue for him but ruined the ambience of my daughters birthday celebration. Why can't some people understand that what is a 'non-issue' for them might be a big deal to their customer? No offer of any compensation - ie free round of drinks - which would at least have been something - just completed indifference. Thanks for spoiling my daughters birthday. We are unlikely to come again as a result. BTW, the waitress was understanding and lovely so we gave her a tip rather than paying the restaurants suggested service charge. Not a great experience.
   

   The CrabtreeResponded on December 4, 2024

   Hi Edward, Thank you for taking the time to leave a review. We are sorry you felt we did not accommodate your party to the expected standard. We can see you reserved via OpenTable and requested a specific table, however we never guarantee tables as we cannot predict how busy we will be and unforeseen circumstances on the day (e.g. moving table allocations due to dogs not being allowed in the restaurant, etc.). The team on the day thought they were giving you a better table as it was larger than the one you requested, with more space around it as the bar area was not as busy as the top tier of the restaurant. We apologise for the inconvenience caused. Kind Regards Team Crab
   

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7. M

   Morten

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always a fantastic experience at The Crabtree, great service, food, beer, wine and happy people all around.
   

   The CrabtreeResponded on November 27, 2024

   Hi Morten, Thank you for your glowing review! We are so glad you had a good experience with us, and we hope to see you again soon. Team Crab
   

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8. G

   Giuseppe

   London

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best gastropubs of London. Will definetly come back
   

   The CrabtreeResponded on November 27, 2024

   Thank you for your lovely words Giuseppe, we look forward to seeing you again soon. Team Crab
   

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9. M

   Mark

   VIP

   London

   12 reviews

   4.0

   12 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice Sunday lunch. But it was very busy and the kitchen struggled with that. Our mains took a long time, which was a shame as staff were good and the food was delicious when it arrived. Still, they gave us a discount. Would come back.
   

   The CrabtreeResponded on November 13, 2024

   Hi Mark, Thank you for taking the time to leave a review. We did have some issues on Sunday and apologise for the wait for your main courses. However, it is great to hear that the food was delicious and the team were good. We would be delighted to host your Sunday lunch again! Team Crab
   

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10. R

    Rose

    London

    3 reviews

    5.0

    3 reviews

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely food, quick service and good vibes in the pub
    

    The CrabtreeResponded on November 4, 2024

    Thank you for your lovely review, Rose! Hope to see you again soon. Team Crab
    

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