The Black Swan Ockham

The Black Swan Ockham reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Andrew

   London1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Stressed & barely-coping front of house team made for a tense atmosphere with long waits for orders & rushed, hassled service. Food was hit & miss, considering price paid, overall a disappointing experience. Shame as we love this place and have been going for many years.
   

   The Black Swan OckhamResponded 2 days ago

   Hi Andrew, We are sorry to hear that your visit did not live up to previous expectations. We apologise that you felt the atmosphere was different than usual. Mothers day being our busiest day of the year, we can understand your comments as I know that the team worked tirelessly to look after all of our guests as best as possible. We hope to see you again soon for a more enjoyable visit. Kind Regards The Black Swan
   

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2. s

   sonja

   Surrey4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The roast has VERY little actual meat (lamb) maybe 60g by the time you cut off the fat. The chicken was the same. Lobster started also has VERY little lobster Overall it was decent but overpriced compared to other pubs in the area where the food is much better. £40ph with no option for those who could not eat 3 courses. Kids meal was £20 and def not worth it. Empty plates left on the table for too long I wouldn’t rush back in afraid, which is a shame as the actual place and situ is lovely but the food is just not up to those prices.
   

   The Black Swan OckhamResponded 2 days ago

   Hi Sonja, we are sorry to hear that you did not have an excellent visit. Mothers Day is the busiest day of the year in our calendar. All of our food is cooked fresh on site and we adhere to set specifications for every dish in regards to portion sizes & ingredients. Due to being mothers day a set menu is what we were required to run as a company, and to offer something special for the day. £40 for 3 courses & including a free cocktail spritz for mothers, is set for us by the business and while we have no control of our pricing structure, we believe this is very good value. We hope that you will visit us again in the future. Kind Regards The Black Swan
   

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3. N

   Nick VIP

   London4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely pub great food and service . Recommend to everyone
   

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4. D

   Dickie Junior

   Surrey10 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere and really kind Service. Brilliant.
   

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5. E

   Elina

   London10 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my friend’s birthday. Everything was amazing. The atmosphere in the pub and the service were fabulous. The waiters were very fast and accurate. The food was delicious. Thank you 🙏
   

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6. a

   andre

   Surrey1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The staff and the setting were ok but the quality of the food and the standard of the cooking was very poor
   

   The Black Swan OckhamResponded on March 13, 2025

   Dear Andre, We are very sorry to hear you didn't enjoy your meal with us. We cook only fresh food and if you mentioned anything during your visit, we would've replaced your meal as we take pride in making each customer happy. Many thanks, Diana
   

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7. OT

   OpenTable Diner

   West Sussex1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely Sunday lunch - the service is always brilliant and they are excellent with my dad who has limited mobility
   

   The Black Swan OckhamResponded on March 2, 2025

   Dear Anonymous, Thank you so much for your review!! We hope to see you again. Many thanks, Diana
   

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8. P

   Paula

   Bath1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and good value for money food, staff so accommodating
   

   The Black Swan OckhamResponded on March 2, 2025

   Dear Paula, Thank you so much for your kind review. We hope to see you again soon!! Many thanks, Diana
   

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9. S

   Sally

   London3 reviews

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I met up with my friends for a meal at the Black Swan . The food and service was excellent. The staff went out of their way to accommodate any requests we made . We would all highly recommend The Black Swan .
   

   The Black Swan OckhamResponded on February 26, 2025

   Dear Sally We are glad you enjoy your meal. We hope to see you soon again Stef
   

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10. G

    Graham

    Surrey1 review

    5.0

    Dined on February 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We all had different dishes, yet each one was presented well, and the food was excellent. We will be returning.
    

    The Black Swan OckhamResponded on February 25, 2025

    Hi Graham , Thank you very much for your beautiful review, I will pass onto the team Many thanks Barbara
    

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