Sugar Factory - Rosemont

Review summary

1. OT

   OpenTable Diner

   Milwaukee1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was our first time at The Sugar Factory and it was a super fun experience, especially for our kids. The four of us shared a dry ice drink and the kids loved the presentation. My husband had the Super Cheesy Smash Burger. The server kindly warned him that it would be messy, but my husband went for it anyway. He ate it with a fork to avoid getting his hands covered in cheese, but said it was very good. My son had the Carne Asada Tacos and my daughter had Boneless Wings with Zesty BBQ sauce. They ended up trading meals partway through, enjoying a bit of each menu item. I had the Grilled Chicken Sandwich. It was pretty tasty. I thought for certain they would want an elaborate milkshake for dessert, but they were both too full. If we come back, I think we would order several appetizers instead, thereby saving room for the signature desserts. We had great service! The atmosphere was lively and fun. We’ll be back again!
   

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2. A

   Ashley

   Chicago1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The service was outstanding! But unfortunately, the food was not. Not much flavor on anything.
   

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3. OT

   OpenTable Diner

   Chicago1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was good except the tables are way too small
   

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4. KE

   KarlaE

   Chicago4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! We have never been. It was definitely an experience!
   

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5. J

   Jeff

   Chicago2 reviews

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   There is a sign right before you walk in, stating that, instead of tipping your server there will be an automatic 20% added to your bill for service. OK - that's fine. However, what this actually means is: good luck with our service. For my daughter's birthday, we took her and a few of her friends. We got separate tables and different waiters, but they were just 1 table over from my wife and I. In the time it took for my daughter's table to order (and receive) their drinks and appetizer...we hadn't even gotten to order our drinks. The manager managed to walk past us twice during this time when we just had water and ask "how everything was?" I'm not even sure he looked down at the table. 15 minutes into our visit, we finally got to order - by this point we opted out of getting alcohol or appetizers. Not soon after we placed our order, the manager walked past again to ask "how everything was tasting." What? The next time he did this was about 10 minutes later when our food still hadn't come. I didn't answer and he literally, because what could I say "the water is great?" so he just stood there and asked the question again louder. You'd think I'm kidding, but when the food arrived, he immediately came back over and asked "how is everything tasting." We literally just got the food. After our daughter received her birthday ice cream treat, my wife tried to flag down the waiter to tell him we would go ahead and order a dessert. Nope...he just walked right past her. They got that 20% tip though...
   

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6. l

   laila

   Chicago1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   the drinks were good and cool, but can’t say the same about the food especially the little sliders.
   

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7. F

   Frank

   Chicago2 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a very loud experience but the atmosphere fits the restaurant. The food was very good with no complaints from anyone about table. Michael was our server and he did a great job, we were thankful he was our server. What I didn’t like was the hostess telling us before we were served that the tip is an automatic 20%. I explained to her that the service had better live up to t Ty hat number. I’m not a fan of them limiting the server to just 20%. In this case Michael did such a good job we would have given more
   

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8. D

   David

   Chicago1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The atmosphere and wow factor of the goblet drinks are fun, especially for kids. But the food is very mediocre and overpriced and the service is very slow, though everyone is very polite. Our main dishes took over a half hour to come out, and it took nearly 2 hours total just to get drinks, an appetizer, food, take home boxes, and the check. Overall, it’s not worth the money but a fun one-time or special occasion experience.
   

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9. OT

   OpenTable Diner

   Chicago1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food and atmosphere are great- and the service (as far as our waiter) was equally as great; however, when a photographer came up to take photo, our daughter (4 years old) had unfortunately spilled her drink on herself, which upset her. As we focused on comforting and cleaning her up, we declined the photo, but the photographer was persistent (impatiently gesturing for just my husband and I to be in the photo then). Her rude persistence lead us to have to decline a bit stronger. In the future, we would appreciate more understanding when declines happen, as attending to upset children should take priority. Still, the evening was mostly enjoyable.
   

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10. J

    Jodi

    Chicago1 review

    2.0

    Dined on February 16, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    We will most likely not come back anymore- It was not quite what it used to be. The food is ok, the drinks are cute, but charging me 20% to tip automatically for a party of 4 is not necessary. The service was not great- waited too long and it was not terribly busy. I do like to tip well, but I also should have the right to choose my tip. I understand for larger parties- but not for 4 people. We went to celebrate my daughters birthday and this year they charge $5 to get a sparkler in the birthday ice cream treat! So we went with the free candle and the waitress basically swiped it out of the ice cream before she could finish blowing it out. We paid in cash- they must not believe in change only dollars. I was to get $16.25 back and only got the $16. I know it is only a quarter, but what was that about...I could not wait to ask because we would still be there waiting since they were slow. The noise level was fine until they played terrible music for those who bout the $99.00 king kong bowl... Overall, thanks for a few good years of celebration- this time was just not worth it and we will be moving on to a different place.
    

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