Ruth's Chris Steak House - Richmond

Review summary

1. T

   Teresa

   Richmond

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My 93 year old Mom had a lovely birthday here! She loved the attention shown her. Food was good and very enjoyable.
   

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   Teresa, We're thrilled to hear that your mom had a lovely birthday celebration at Ruth's Chris Steak House! It's wonderful to know that she enjoyed the attention and the food. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, John, AGM
   

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2. T

   Terri

   Richmond

   1 review

   3.0

   1 review

   Dined on November 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We have been coming here for many years and I’m sorry to say it has declined in service and food. Smaller portions and potatoes au gratin made with cubed potatoes not fresh. Was a special occasion and no birthday dessert that used to be complimentary. Just sad to see the place go down from what it was! Not a lot of side options and bring back the peas au gratin. Will be a while before we go back 😔
   

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   Terri, Thank you for taking the time to share your feedback. As a loyal guest of ours for many years, we truly value your patronage, and I’m sorry to hear that our service and food did not meet your expectations this time. I’ve shared your comments with our culinary team and understand how these details are important, especially on a special occasion, and I deeply regret that we fell short. Please know that we are committed to ensuring every guest has an exceptional experience, and we would love the opportunity to make things right. I’d be more than happy to speak with you directly to discuss your experience further. We truly hope you’ll consider giving us another chance. Thank you for your valuable feedback, and we look forward to the opportunity to welcome you back. John, AGM
   

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3. K

   Kionna

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and Bobby was amazing!! Great experience!!
   

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   Kionna, We're thrilled to hear that you had an excellent experience at Ruth's Chris Steak House! It's great to know that our food and service met your expectations. We always aim to provide a memorable dining experience and your kind words truly made our day. We are very fortunate to have such a wonderful staff such as Bobby, and will pass on your kind words to him. We look forward to serving you again soon. Sincerely, John, AGM
   

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4. K

   Kathy

   Richmond

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Isabella was amazing!! The lump crab was delicious!
   

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5. S

   Steven

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Friday night splurge for no reason dinner. Our youngest daughter came with us (7) and we were all treated like royalty. Sarah was a fantastic server; in person piano ambiance was fantastic. Loved every bit of it. Cocktails, Wine, Apps, Steaks, Dessert, and some Dow’s 30-year port made for an incredible memory on a random Friday night!
   

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   Thanks for visiting us, Steven! We're thrilled to hear that you and your family had a fantastic Friday night splurge at Ruth's Chris Steak House. It's wonderful to know that you were treated like royalty and enjoyed every bit of our food and services. We're also glad you loved our piano ambiance and cocktails, wine, and desserts. We look forward to welcoming you back for more memorable experiences. Sincerely, John, AGM
   

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6. C

   Christopher

   Richmond

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My experience at this establishment was great. The food was outstanding. The service was exceptional. No wait time. I enjoyed everything about it.
   

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7. OT

   OpenTable Diner

   Richmond

   4 reviews

   3.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Steak had no flavor and the medium temp steak was over cooked. Lobster Mac and cheese also had no flavor. Very bland food and underwhelming experience. Will not be coming back and will not recommend.
   

   • 

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   Thank you for taking the time to share your experience with us. We're sorry to hear that your meal and overall experience didn't meet your expectations. We pride ourselves on our flavorful dishes and it's disappointing to hear that we fell short this time. We also apologize if our lobster mac and cheese didn't hit the mark, we'll certainly look into it as this is a favorite for many guests. We hope we can have the opportunity to serve you again and provide a better experience. Thank you for your praise for Elizabeth; she indeed is a bright and valuable member of our wonderful service team. Sincerely, John, AGM
   

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8. p

   patrick

   Richmond

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We’ve been going for 30 years and it has lost some shine. Still good with a wonderful staff and room but the food has gone down in quality.
   

   Ruth's Chris Steak House - RichmondResponded on November 15, 2024

   We appreciate your honest feedback about our food quality. We're always striving to improve and your input will help us do just that. We're glad to hear that our staff and unique rooms continue to make your visits enjoyable. We hope to have the opportunity to impress you with our culinary skills in the future. Best regards, John, AGM
   

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9. J

   Jadie

   Richmond

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect! Piano playing and food was perfectly cooked! Best steak hands down!
   

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10. R

    Rick

    Washington DC

    14 reviews

    3.0

    14 reviews

    Dined on October 30, 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 4

    Ruths Chris has always been a favorite of mine, especially the one in Richmond. However last night was very, very disappointing. My go to steak, NY Strip was a weird shape, had lots of chewy parts of it and definitely not up to a high-end steakhouse standards. The asparagus were the size of a toothpick, and all the side portions were smaller than I remember. Ashley our server was amazing but overall, the food was a bust! Won't be returning anytime soon!
    

    Ruth's Chris Steak House - RichmondResponded on November 15, 2024

    Thanks for the feedback, Rick. We're sorry to hear your recent experience at Ruth's Chris Steak House didn't meet expectations. We take pride in our high-quality steaks and it's disappointing to hear that we fell short this time. We're glad our service was up to par, but it's clear we missed the mark with our food. We value your input and will use it to improve. We hope you'll give us another chance in the future. Sincerely, John, AGM
    

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