RA Sushi Bar Restaurant - Chino Hills, CA

Review summary

1. R

   Ramiro

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They overbooked and we didn’t get seated until an hour and a half later.
   

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2. J

   Julián

   Los Angeles

   14 reviews

   1.0

   14 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   La demora fue de 2 horas haciendo reservación de 8 pm, nos atendieron a las 9:45 pm y fuera de eso, había gente que llegaba después de nosotros y a ellos le conseguían mesa, ósea tenían prioridad eso no es justo, yo estaba con mi esposa y mi hija de 4 años, estuvimos de pie casi 2 horas mi hija estaba agotada ya se quería ir para la casa, las niñas que estaban en la entrada no saben dar manejo a las personas, MAL SERVICIO NO RE COMIENDO
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Estimado Julian, Lamentamos mucho escuchar sobre su experiencia y la larga espera que tuvo, especialmente teniendo una reservación y estando con su esposa e hija. Entendemos lo frustrante que debe haber sido y queremos disculparnos sinceramente por cualquier inconveniente que esto les haya causado. Apreciamos su comentario y lo tomaremos en cuenta para mejorar nuestra organización y la asignación de mesas. Nuestro objetivo es brindar un servicio justo y eficiente para todos nuestros clientes, y claramente en esta ocasión no estuvimos a la altura de esa expectativa. Si nos da otra oportunidad en el futuro, nos encantaría brindarle la experiencia que usted y su familia merecen. Nuevamente, lamentamos lo ocurrido y agradecemos su retroalimentación.
   

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3. B

   Blessed

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Usually when I come here it’s a pleasant experience but on Valentine’s Day it was my worst nightmare. I was stuck between wanting to leave and going to McDonald’s or enduring the pain since I was there already. I made reservations for 7:30 pm. I checked in and noticed about 15 different couples there and some stated they had 7:30 reservations as well. I wait an extra hour to be sat down. Food came out every 15-30 minutes. No apologies what so ever from server or manager. I witnessed first hand people get their meals fully taken care of but not once did a manager say sorry or we will take care of that l. I am extremely dissatisfied with the service and the customer service of this establishment. I even heard the waiter tell her group “don’t tell anyone we hooked you up because then everyone will be mad. Also when we were sat down outside the tables weren’t even properly cleaned
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Thanks for the feedback, Blessed. We're truly sorry to hear about your Valentine's Day experience at RA Sushi Bar Restaurant - Chino Hills, CA. We understand how disappointing it can be to have a bad experience, especially when it's something as special as a date night. We sincerely apologize for the long wait you experienced and the lack of customer service you encountered. We assure you that this is not the standard of service we strive to provide. We're taking your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best regards, The Management Team
   

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4. G

   Gabriel

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservation was for 7:30pm. Didn’t get sat until 8:30pm. Placed order at 8:40pm. By 9:20pm food still hadn’t come out. We left without eating and went to In-N-Out instead. Waste of a Valentine’s reservation. Awful service with no apologies.
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Thanks for the feedback, Gabriel. We're truly sorry for the delay you experienced during your visit to RA Sushi Bar Restaurant - Chino Hills, CA. It's never our intention to keep our guests waiting. We understand how frustrating it can be and we apologize for the inconvenience caused. We assure you that this is not the standard of service we strive to provide. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

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5. I

   Isaiah

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went here for Valentines Day Dinner. The price was amazing and our server was amazing as well. We knew it was going to be busy and that the kitchen was going to be really busy because of the Special Valentines Dinner offer. So we were glad that we ordered from the sushi bar until the food came in. The whole experience was great and the food was great too. Would I want to do valentines again here, yes.
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Hello Isaiah, Thank you for choosing RA Sushi Bar Restaurant - Chino Hills, CA for your Valentine's Day dinner! We're thrilled to hear that you enjoyed the sushi bar experience and found our service to be amazing. We always aim to deliver a great experience, especially on a busy night like Valentine's Day. Your kind words are greatly appreciated and we're thrilled that you'd recommend us for another Valentine's Day. We look forward to serving you again soon! Best regards, The Management Team
   

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6. M

   Manny

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made my reservation High-top seating for 2 on Friday, February 14, 2025 at 6:45 pm, got there on time, when got to the host, she said that we have to wait 30mins to 1 hour, but if we wanted to seat outside that will be right away. So what is the purpose of making a reservation if you still have to wait 30mins to 1 hour, does NOT make sense, at other restaurants if your table is not ready the normal time to wait is 10-15 mins but not an hour. Well, we got an outdoor table, order 2 beers, 2 appetizers and 2 rolls to start, beers came at a reasonable time, other parties were seating around after we ordered 15-20 minutes , others were getting their food, we got nothing, so finally 1 roll came in, but not the appetizers, I ordered a Hibachi plate as well, we ordered another beer, it came in but no more food, so where are the appetizers and the 2nd roll, nothing, I asked the waitress and gave me the San Valentine's Busy excuse that I really made me upset, that is call POOR Management, knowing that you will be busy you get more people to work in the kitchen and everywhere to have happy customers. I told the waitress to call the Manager to let him know we were leaving, never came so... We left cause the appetizers never came, the 2nd roll got to someone else...we think. Really, Really BUT F>{#ing experience... I'll be going back tomorrow 2/16/25 to pay my bill.
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Hello Manny, We're truly sorry for your recent experience at RA Sushi Bar Restaurant - Chino Hills, CA. We understand the frustration caused by the long wait and the inconvenience it caused you. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the quality dining experience we're known for. Best regards, RA Sushi Bar Restaurant - Chino Hills, CA Management Team
   

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7. J

   Julie

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our dinner was good we had reservations and had to wait about 15 minutes. They were very busy as it was valentines day. It was a tad bit loud in there for my taste. Also dishes were left on our table well over the time we finshed eating. However the MOST concerning thing for me was when I paid the bill the waitress literally stood over me watching me while I input her tip. I was talking to my daughter and she bothered me 2 times to "fill out the receipt "I find that to be rude and inappropriate. I waited tables for over 10 years, that's simply not acceptable.
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Hello Julie, We appreciate your feedback and are sorry to hear about your recent experience at RA Sushi Bar Restaurant - Chino Hills, CA. We understand how important valentine's day is and we regret that the wait time, noise level, and service did not meet your expectations. We also apologize for any discomfort caused by your waitress' behavior. We strive to provide a pleasant dining experience for all our guests and your comments will help us improve. We hope you will give us another chance to provide you with a better experience. Best regards, RA Sushi Bar Restaurant - Chino Hills, CA Management Team
   

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8. D

   DANIEL

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   With reservations, it was overbooked, even drinks took 30 minutes to receive. The wait after reservation was about a half hour to 45 minutes.
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Hello Daniel, We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Chino Hills, CA. We understand that waiting can be frustrating, especially when you have a reservation. We also acknowledge that the drinks service was not up to par. Your feedback is invaluable and we will certainly work on improving these areas. We hope to have the opportunity to serve you again and provide a better experience. RA Sushi Bar Restaurant - Chino Hills, CA Management Team
   

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9. B

   Brandon

   Orange County

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Chose this place because of the value of food you get and the platters of sushi you can order. Upon looking at the menu they had removed a lot of items and even the platters of food you can get. Definitely would not have chosen to eat here on Valentine’s Day if I knew they were going to limit the menu. The service was amazing like always though
   

   RA Sushi Bar Restaurant - Chino Hills, CAResponded 1 day ago

   Thanks for the review, Brandon! We're thrilled to hear that you enjoyed our sushi platters and service. However, we're sorry to hear about your disappointment regarding the limited menu. We always aim to offer a variety of options to our customers, and we understand that this may have been missed. Your feedback is valuable and will be taken into consideration. We hope to have the opportunity to serve you again and provide a more satisfying experience.
   

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10. L

    LILI

    VIP

    Los Angeles

    16 reviews

    4.0

    16 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    I love it 🥰 great food and RA gave me $20 certificate for my 1/2 year birthday. What I treat! I will come back! Such a good deal + sweet 😋
    

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    RA Sushi Bar Restaurant - Chino Hills, CAResponded 2 days ago

    Hi Lili, Thank you so much for your kind words and the wonderful review! We're thrilled to hear that you enjoyed your birthday celebration at RA Sushi Bar Restaurant - Chino Hills, CA. We're glad that you loved our food and found it to be a great value. We look forward to serving you again soon! Best regards, The Management Team
    

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