ZINO

Review summary

1. A

   Amy

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Outstanding service, delicious cuisine and comfortable setting. Every bite was a delight. There were flashing lights in the street due to an emergency vehicle and for half our meal we had to deal with this on our faces since we were seated at a window. No fault of the restaurant but it would have been nice to be offered a different table.
   

   ZINOResponded 1 day ago

   Dear Amy, Thank you for sharing your experience. We’re thrilled you enjoyed the service and cuisine. We’re sorry about any unexpected distractions, and we appreciate your understanding. Thank you for dining with us, and we’ll certainly take your feedback into account to improve the experience for future guests.
   

   Is this helpful?

   Report
2. M

   Marc

   San Francisco

   7 reviews

   vip
   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, friendly but slow service in fairly empty bar/restaurant.
   

   Is this helpful?

   Report
3. Y

   Yogesh

   San Francisco

   1 review

   3.0

   1 review

   Dined on November 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our Server got into fight with the chef and it was awful experience being there witnessing that. No one was ready to attend to us and we could hear yelling from the kitchen.
   

   ZINOResponded 3 days ago

   Dear Yogesh, Thank you for taking a moment to share. Please accept our sincerest apologies for your experience. What you have shared does not reflect a typical instance for our establishment, and we can assure you your report will be discussed internally to prevent it from occurring again. We hope you will consider giving us another chance to welcome you back to change your lasting impression.
   

   Is this helpful?

   Report
4. P

   Pauline

   San Francisco

   324 reviews

   vip
   5.0

   324 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We met for lunch before going to a Berkeley Rep play which is 3 blocks away. We wound up getting breakfast, avocado toast and two eggs with sausage. Food was good. Service was attentive. The restaurant is in an open area next to the lobby but it can get a little noisy with people leaving the hotel but it's not obnoxious or continuous.
   

   ZINOResponded on October 31, 2024

   Dear Pauline, Thank you for sharing your experience at ZINO Restaurant! It’s lovely to hear you enjoyed our tasty breakfast and attentive service. We’re glad our open atmosphere added to the ambiance despite the occasional lobby noise. We look forward to welcoming you back for another enjoyable meal!
   

   Is this helpful?

   Report
5. G

   Gail

   Central Coast

   1 review

   3.0

   1 review

   Dined on October 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pretty good. Nice servers, food is good. Breakfast was an excellent option. Dinner was a little limited on choices. I really liked all the friendly, helpful servers. Dinner too pricey. I had duck pasta and glass of wine. $70.00.
   

   • 

   ZINOResponded on October 28, 2024

   Dear Gail, Thank you for dining with us recently. It's wonderful to know our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. However, we regret that our dinner options left much to be desired. We'll be sure to share your input internally for further consideration, as we are always seeking ways to improve. Take care, and we hope to welcome you back to change your lasting impression.
   

   Is this helpful?

   Report
6. C

   Carol

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was absolutely impeccable! The servers were so thoughtful, helpful, happy and courteous. They should be training servers in other restaurants, and I am including some with Michelin stars.
   

   ZINOResponded on October 21, 2024

   Dear Carol, We're thrilled that our team's remarkable service stood out to you! It means a lot to us that you found our team's attentiveness worthy of such high praise. Thank you for joining us at ZINO Restaurant, and we look forward to welcoming you back for another incredible dining experience in the future.
   

   Is this helpful?

   Report
7. M

   Marianne

   San Francisco

   6 reviews

   vip
   2.0

   6 reviews

   Dined on October 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The food was really terrible. Two of our three dishes were described as really bad. Neither of us ate much of it.
   

   ZINOResponded on October 17, 2024

   Dear Marianne, Thank you for your feedback. We're sorry that your dining experience did not meet expectations. Rest assured, we will share your comments regarding our food offerings with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
   

   Is this helpful?

   Report
8. C

   Carol

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on September 21, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   I miss the old Zino. Sorry… I keep coming back and trying, but the food is just not what I would expect for this level of a restaurant. It’s such a beautiful space, but after trying multiple times the lackluster food… I will come back, but probably just for drinks in the bar.
   

   ZINOResponded on September 24, 2024

   Dear Carol, Thank you for sharing your honest feedback. While we're pleased you enjoyed our welcoming atmosphere, we're disappointed your meal fell short of your expectations. Rest assured, our culinary team will discuss your comments and take steps to improve. We hope to have the opportunity to change your perceptions and regain your confidence.
   

   Is this helpful?

   Report
9. J

   Joanna

   San Francisco

   1 review

   4.0

   1 review

   Dined on September 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Zino has improved since a new chef came on board. The menu has greater variety. Our food was excellent, well prepared and attractive in its plating. Our only complaint was that the dessert took so long to arrive that we cancelled the order to get to our concert on time.
   

   ZINOResponded on September 23, 2024

   Dear Joanna, Thank you for dining with us again! It's wonderful that you had an enjoyable time with us, and we appreciate your kind words about our delicious and innovative offerings. Rest assured, your feedback on the speed of service for dessert will be shared with our internal team to ensure our high standards are being met. It was a pleasure having you here, and we look forward to welcoming you back for a truly exceptional dining experience in the future.
   

   Is this helpful?

   Report
10. M

    Michael

    Atlanta Metro

    9 reviews

    3.0

    9 reviews

    Dined on August 31, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    The food was great. The service was a little slow. Overall, the restaurant was nice. The only gripe was that they only had to vegan options and wouldn't convert any vegetarian options. I would go back
    

    ZINOResponded on September 3, 2024

    Dear Michael, We’re delighted you enjoyed the food and the overall atmosphere of our restaurant. However, your feedback about the service and menu options is appreciated and will be taken into consideration as we continue making improvements. It was a pleasure welcoming you here, and we hope to have another chance to go above and beyond for you in the future.
    

    Is this helpful?

    Report