Zao Jun

Review summary

1. A

   Aditya

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a wonderful place to have a meal. Sushi is fantastic and though the menu has changed they still are able to serve rolls from the old menu. The drunken noodles are tasty, though a bit salty for my taste, so you can ask them to make it with less sauce. The short rib is always well cooked. Drinks are well made and some of the recommendations do stand out. Last time we were there. Jon, our server, was helpful and friendly.
   

   Zao JunResponded 1 day ago

   Hi Aditya, Thank you for your wonderful review! We're delighted to hear that you enjoyed your meal at Zao Jun. It's great to know that you appreciated our sushi, drunken noodles, and short rib. We're always striving to provide our guests with the best food and drinks, so your feedback is greatly appreciated. We hope to see you again soon for another round of our favorites. Best regards, The Management Team
   

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2. M

   Myron

   Toledo

   1 review

   2.0

   1 review

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   While my wife and I appreciated the ambiance of the restaurant and the cordiality of our server, we found the quality of the food to be profoundly disappointing. The spring rolls were excessively oily, and the General Tso's Chicken lacked both crunch and flavor. Furthermore, we were disheartened by the attempt to serve us substandard broccoli in place of the broccolini, without any inquiry as to whether we would accept such a substitution. Lastly, the bok choy was overcooked, contained sediment, and was inexplicably presented in a bun basket. Overall, it was a regrettable dining experience. We shall not be returning to this inadequately managed establishment. Wishing you the best in the future.
   

   Zao JunResponded on February 18, 2025

   Thanks for visiting us, Myron. We're truly sorry to hear that your experience at Zao Jun didn't meet your expectations. We take pride in our food quality, and we regret that our Spring Rolls and General Tso's Chicken fell short. Your feedback about the broccoli and the bok choy has been noted and will be shared with our team for review. We're always looking to improve and your comments will help us do just that. We hope you'll give us another chance in the future.
   

   1 person found this helpful

3. M

   Melanie

   VIP

   Detroit

   48 reviews

   5.0

   48 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the restaurant is very esthetically beautiful. 2nd, our server (John) was fantastic and attentive. 3rd. The food is always great!
   

   Zao JunResponded on February 18, 2025

   Thanks for the feedback, Melanie! We're thrilled to hear that you enjoyed the ambiance and food at Zao Jun. Our team takes great pride in creating an enjoyable dining experience for our guests. We're glad to know that we're hitting the mark with you. We look forward to serving you again soon!
   

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4. P

   Pablo

   Detroit

   7 reviews

   4.0

   7 reviews

   Dined on January 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Service was slow and reason given was that our waiter had a large party. It became obvious that was his priority. Food arrived lukewarm and took over 25 minutes to arrive. With all the delays, we received our main meal 55 minutes after being seated. Very noisy, but the meal was good.
   

   Zao JunResponded on January 31, 2025

   Thanks for the review, Pablo. We're sorry to hear about the slow service you experienced at Zao Jun. We always strive to provide excellent service and it seems we missed the mark during your visit. We also understand your concern about the food's temperature and the delay in serving your main meal. We're glad to hear that you found the meal to be good. We appreciate your feedback and will certainly use it to improve our service and food quality. We hope to serve you again and provide a better experience.
   

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5. B

   Brian

   Detroit

   6 reviews

   1.0

   6 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I keep being told I will get a call or Jennifer will make things right. Still nothing and it’s 1/29/2025. First I made my reservation on open table for a standard table because there were 5 of us. I walked in and the hostess said we have a high top. I said I have reservations for standard. She said "oh well" we have a high top or you can wait. I asked to speak to the manager and her immediate response was "he's busy". We ordered and it took literally 1:15 minutes to just get our food. The portions were so small. It's hard to believe a place like this stays open.
   

   Zao JunResponded on February 4, 2025

   I wanted to follow up after speaking with management this weekend and expressing my concern. We understand how frustrating it can be not receiving the attention and service you deserve, especially on a special occasion. We're taking your feedback seriously and will work on improving our service. Our new manager reached out earlier today and would welcome speaking with you. In the meantime, if I can do anything to assist, please let me know.
   

   1 person found this helpful

6. S

   Sanjay

   Detroit

   1 review

   4.0

   1 review

   Dined on December 27, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was little oily spring rolls looked like egg roles -food was average
   

   Zao JunResponded on January 2, 2025

   Thanks for the review, Sanjay! We're sorry to hear that our spring rolls didn't meet your expectations. We always aim to deliver the freshest ingredients and best quality, so your feedback is valuable to us. We're glad to hear that you appreciated our service and found it excellent. We hope you'll give us another chance to impress you with our food. Thanks again for your review!
   

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7. J

   Judy

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over 1 hour for reservation. This is the second time this happened. They overbook
   

   Zao JunResponded on January 2, 2025

   Thanks for visiting us, Judy. We're sorry to hear about your recent experience at Zao Jun. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're working on improving our reservation system to avoid such situations in the future. We appreciate your feedback and hope to serve you again soon.
   

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8. K

   Karen

   VIP

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We waited over an hour and a half after we ordered to get our food. We had ordered chicken lettuce, wraps, California roll and sweet and sour shrimp. When the waiter finally brought the lettuce wraps and shrimp, the lettuce wraps were ice cold. The sushi had been sitting at the sushi bar for a long time until I asked the waiter if he could check on that. People that were seated at least 30’minutes after us were served their food almost immediately. Apparently they were friends of the bartender. I get that it was busy but the service was beyond terrible!
   

   Zao JunResponded on January 2, 2025

   Thanks for the feedback, Karen. We're sorry to hear about your experience at Zao Jun. We understand how frustrating it can be to wait for your meal, especially when it's a busy night. We also apologize for the cold lettuce wraps and the long wait for your shrimp. We hope to have the opportunity to provide a better experience in the future.
   

   1 person found this helpful

9. D

   David

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My dinner reservation from OpenTable on Christmas Night was not honored. I did not dine at the restaurant, nor will I ever.
   

   Zao JunResponded on January 2, 2025

   Hi David, we're sorry to hear about your experience with us on Christmas night. We understand that your reservation was not honored and we apologize for any inconvenience caused. We strive to provide excellent service and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance in the future. Best regards, Zao Jun Management Team
   

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10. M

    Meera

    Detroit

    1 review

    1.0

    1 review

    Dined on December 25, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    We got our food after 1 and a half hours Even though it was Christmas Eve this was a very long wait The tables were sticky and dirty. The server was dismissive and rude.
    

    Zao JunResponded on January 2, 2025

    Hello Meera, We're really sorry to hear about your experience at Zao Jun. We understand that waiting can be frustrating and we regret that you had to wait for such a long time. We take your feedback about the cleanliness of our tables seriously and we'll make sure to address this issue. We're also sorry to hear about your service experience, as we strive to provide friendly and professional service to all our guests. We hope you'll give us another chance to make things right. Best regards, The Management Team
    

    1 person found this helpful