Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & Spa

Review summary

1. S

   Sharon

   VIP

   Milwaukee

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great waitstaff. Will be back for certain!
   

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2. H

   Harrison

   Tampa

   13 reviews

   4.0

   13 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was great but the cucumber salad could have used a little salt (Personal preference). Waitress brought me these huge wooden grinders that felt so out of place it seemed like a Saturday Night Live Comedy sketch. Plus they didn’t work very well. For such a wonderful place with some of the best food in The Villages, you would think they could provide salt and pepper in mills that worked well and fit in with the decor. Waitress said that orders from “Above” got rid of the little tiny glass shakers they were using. Seems like a bad decision that takes away from the food quality and ruins the decor and the ambiance.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Thank you for your thoughtful feedback, Harrison! We're glad you enjoyed the food and appreciate your perspective on the salt and pepper mills. We strive to provide both great food and a well-balanced ambiance, so we'll definitely take your comments into consideration. We hope to welcome you back for another great meal soon!
   

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3. G

   Glenn

   Las Vegas

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It would be nice if the lights would be dimmed. Harsh white light🤔 Tone it down
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 5 days ago

   Thank you for your feedback, Glenn! We appreciate your input and will take it into consideration to enhance our guests' experience.
   

   1 person found this helpful

4. M

   Michelle

   VIP

   Orlando

   116 reviews

   3.0

   116 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   The sticky ribs were greasy short ribs. I would not recommend them. The pineapple mojito was not good. However, the crab cakes were quite tasty.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 7 days ago

   Thank you for sharing your feedback! We're sorry to hear the sticky ribs and pineapple mojito didn’t meet your expectations, but we’re glad you enjoyed the crab cakes. Your comments are valuable, and we’ll share them with our team to improve. We hope to have the opportunity to serve you again soon!
   

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5. K

   Keith

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place to meet up, clean, convenient and the food is excellent
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 7 days ago

   Hi there, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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6. S

   Stephen

   Orlando

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   To much like a cafeteria setting. Very bright lighting.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 7 days ago

   Thank you for your feedback, Stephen. We're sorry to hear that the atmosphere didn’t meet your expectations. We’ll take your comments about the lighting and setting into consideration as we continue to improve. We hope to have the chance to welcome you back for a better experience.
   

   1 person found this helpful

7. S

   Sharon

   VIP

   Baltimore

   51 reviews

   4.0

   51 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, nice energy, good staff, friendly hostess desk. Our waiter did a good job on a busy night.
   

   1 person found this helpful

8. R

   RIck

   Milwaukee

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated quickly upon arrival. Friendly host. Friendly table service. Melinda served us. She helped us choose a nice wine after consulting with one of the restaurants, wine experts. Boris checked on us to make sure everything was as expected. We had a pleasant experience and will definitely be back. This was our Third visit.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 7 days ago

   Thank you for your continued support and for the wonderful review! We're so happy to hear that Melinda and Boris made your experience even better. It's great to know you had a pleasant time, and we look forward to welcoming you back for your next visit!
   

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9. B

   Bryan

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Had 8pm reservations, arrived at 750 no hostesses. Had to wait about 10 min or so to check in. Waited 15 mins before sitting at the bar. At the 30 min late point I went up to another person at the desk(turns out she was the assistant mgr) asked about our 8pm seats, she said there were 2 a head of us. They sat about 4 or 5 other couples ...still no tezt or calling of our name at the 45 min late pointe we decided to order food at the bar. I will say the bartender Matt was wonderful. They continued to seat others and nothing ...finally got a text we'll after we had ordered food. I later the assistant Mgr asked how it was. I said it would have been better if we would have gotten a table in stead of the hostesses seating friends and regulars a head of everyone else. She made excuses about the computers going down and that's why they were an hour behind....I call bs on that excuse. We will not go back. No apologies no offer to buy us a drink ..nothing it's sad that it appears as if they have some horrible staffing issues and that the only thing that could be offered was an excuse.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded on February 17, 2025

   We cannot apologize enough for the issues you experienced with us and we hope to make this right. Please reach out to our Director of Food and Beverage, Christopher, at Cgiannone@brownwoodhotelandspa so we can speak with you about your experience and rectify these issues. Again, we sincerely apologize and we look forward to hearing from you soon.
   

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10. L

    Lisa

    VIP

    Washington DC

    24 reviews

    4.0

    24 reviews

    Dined on February 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Short Staff. Food took long to come out. It was not server's fault.
    

    Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

    Thank you for your patience and understanding, Lisa. We apologize for the wait and appreciate your support of our hardworking team. We’re always working to improve and hope to provide a smoother experience on your next visit!
    

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