Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & Spa

Review summary

1. M

   Michelle

   VIP

   Orlando

   116 reviews

   3.0

   116 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   The sticky ribs were greasy short ribs. I would not recommend them. The pineapple mojito was not good. However, the crab cakes were quite tasty.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Thank you for sharing your feedback! We're sorry to hear the sticky ribs and pineapple mojito didn’t meet your expectations, but we’re glad you enjoyed the crab cakes. Your comments are valuable, and we’ll share them with our team to improve. We hope to have the opportunity to serve you again soon!
   

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2. K

   Keith

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place to meet up, clean, convenient and the food is excellent
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Hi there, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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3. S

   Stephen

   Orlando

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   To much like a cafeteria setting. Very bright lighting.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Thank you for your feedback, Stephen. We're sorry to hear that the atmosphere didn’t meet your expectations. We’ll take your comments about the lighting and setting into consideration as we continue to improve. We hope to have the chance to welcome you back for a better experience.
   

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4. S

   Sharon

   VIP

   Baltimore

   51 reviews

   4.0

   51 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, nice energy, good staff, friendly hostess desk. Our waiter did a good job on a busy night.
   

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5. R

   RIck

   Milwaukee

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated quickly upon arrival. Friendly host. Friendly table service. Melinda served us. She helped us choose a nice wine after consulting with one of the restaurants, wine experts. Boris checked on us to make sure everything was as expected. We had a pleasant experience and will definitely be back. This was our Third visit.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Thank you for your continued support and for the wonderful review! We're so happy to hear that Melinda and Boris made your experience even better. It's great to know you had a pleasant time, and we look forward to welcoming you back for your next visit!
   

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6. B

   Bryan

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Had 8pm reservations, arrived at 750 no hostesses. Had to wait about 10 min or so to check in. Waited 15 mins before sitting at the bar. At the 30 min late point I went up to another person at the desk(turns out she was the assistant mgr) asked about our 8pm seats, she said there were 2 a head of us. They sat about 4 or 5 other couples ...still no tezt or calling of our name at the 45 min late pointe we decided to order food at the bar. I will say the bartender Matt was wonderful. They continued to seat others and nothing ...finally got a text we'll after we had ordered food. I later the assistant Mgr asked how it was. I said it would have been better if we would have gotten a table in stead of the hostesses seating friends and regulars a head of everyone else. She made excuses about the computers going down and that's why they were an hour behind....I call bs on that excuse. We will not go back. No apologies no offer to buy us a drink ..nothing it's sad that it appears as if they have some horrible staffing issues and that the only thing that could be offered was an excuse.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 3 days ago

   We cannot apologize enough for the issues you experienced with us and we hope to make this right. Please reach out to our Director of Food and Beverage, Christopher, at Cgiannone@brownwoodhotelandspa so we can speak with you about your experience and rectify these issues. Again, we sincerely apologize and we look forward to hearing from you soon.
   

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7. T

   Tovah

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was very bland and the cost of what you paid for what you got didn’t measure up. The wrong food kept being brought to our table and the tables around us. Seems like there was some major communication issues in the kitchen. The table next to us commented it was the same way when they went for lunch a few days prior. It was also so noisy we could barely hear each other and we sat right next to each other. Would not go back or recommend to anyone I know.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   We’re truly sorry to hear that your experience didn’t meet expectations. Your feedback about the food, communication issues, and noise levels is important, and we’ll be addressing these concerns with our team to improve. We hope you’ll consider giving us another opportunity to provide a better experience in the future.
   

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8. R

   Rick

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   If you make a reservation, especially on a busy night, pay attention to the hostess' seating priority. The hostess called us up, 30 minutes late, but her assistant allowed another group to cut in front of us. No apology from them. We were finally seated, 10 minutes later.
   

   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Thank you for sharing your experience, and we apologize for the seating delay and the lack of communication from the team. This isn’t the standard we aim to provide, and we’ll be addressing it to ensure better service in the future. We hope you’ll give us another chance to make things right next time.
   

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9. A

   Armando

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing experience at this location. I will definitely recommend. Best restaurant around.
   

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   Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

   Hi Armando, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
   

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10. W

    Wiliam

    VIP

    Naples

    29 reviews

    4.0

    29 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Third time dining here. Tried the grouper this time. It was a nice piece of fish but would have been better grilled or with a sauce.
    

    Wolfgang Puck Kitchen + Bar, The Brownwood Hotel & SpaResponded 1 day ago

    Thank you for your feedback and for being a loyal guest! We're glad you enjoyed the grouper, and we appreciate your suggestion about grilling it or adding a sauce. We'll be sure to consider this for future menu improvements. We look forward to welcoming you back for your next visit!
    

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