West Texas Chophouse - Cimarron

Review summary

1. R

   Roosevelt

   Alabama

   3 reviews

   vip
   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent steak. Had the bone in ribeye. Also had the wedge salad which was perfect. Cocktails were good and the ambience even better. Def better and closer than Cattlemans!!
   

   • 
   • 
   • 

   West Texas Chophouse - CimarronResponded 2 days ago

   Hi Roosevelt! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that you enjoyed the excellent bone-in ribeye, wedge salad, cocktails, and the ambiance. Your feedback truly motivates our team to continue providing great experiences. We look forward to welcoming you back for another fantastic meal soon! Thank you for choosing us!
   

   Is this helpful?

   Report
2. G

   Guillermo

   El Paso

   41 reviews

   vip
   5.0

   41 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Good food and service. Plate came out a little cold and the restaurant was very cold inside. Maybe turn off the AC during winter. All good though
   

   Is this helpful?

   Report
3. K

   Krystal

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   I usually love coming here, but last night we went at around 9:40pm. I do have one comment as feedback for improvement, since I love this place: At around 10:20, I noticed the staff was already sweeping and putting the dishware, glassware, silverware away in preparation for closing. This made the ambience very noisy and not very comfortable. It is my understanding that their hours on Saturdays are through “11ish” (with the “ish” as posted on their sign by the entrance). I was very uncomfortable so we cut our experience short. We were planning on ordering more cocktails and dessert, but we left instead, due to the noise and cleaning activities. If the intention is to close right at 11pm, with everything ready, then it seems to be working. It’s just not what is understood from the “ish” on the entrance sign. Food was good as usual, and service too for the most part, with the exception of the host who did not bring me a purse-holder when I asked for one. I didn’t understand why since there were many available. Our sever made it right by bringing one.
   

   West Texas Chophouse - CimarronResponded on October 28, 2024

   Hi Krystal! Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoy our food and service, but we apologize for the noise and discomfort caused by the cleaning activities as we prepared to close. Your comments about our hours are important, and we will address this with our team to improve the experience for our guests. We appreciate your understanding and hope you'll visit us again for a more enjoyable experience, where you can fully savor your cocktails and dessert. Thank you!
   

   Is this helpful?

   Report
4. R

   Robert

   El Paso

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   We tried the sirway store and it was so good. This experience the food didn’t seem seasoned.
   

   West Texas Chophouse - CimarronResponded on October 28, 2024

   Hi Robert, thank you for sharing your experience at West Texas Chophouse. We're glad to hear you enjoyed the sirloin steak! We appreciate your feedback about the seasoning, and we’ll certainly take it into consideration to enhance our dishes. We hope to have the opportunity to serve you again soon for an even better experience!
   

   Is this helpful?

   Report
5. J

   Jason

   San Francisco

   1 review

   3.0

   1 review

   Dined on October 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Service was extremely slow. Maybe they were short staffed but it took 15 minutes before our server came by to take our drink order. Drinks other than water took another 15 minutes. 2 minutes before steaks were brought out we were offered bread. Steaks came out reasonably quick but two of the four were over cooked, mine was supposed to be rare but was medium well and we didn’t see any point in sending them back. Once our first round of drinks ran out we were never offered a second round. They comped a desert for the slow service but I would have rather had better service and food food than a free slice of carrot cake. Lame.
   

   West Texas Chophouse - CimarronResponded on October 22, 2024

   Hi Jason! Thank you for sharing your experience at West Texas Chophouse. We sincerely apologize for the slow service and the issues with your steaks. Your feedback is valuable to us, and we will address these matters with our team to improve. We understand that you would have preferred a better dining experience over a complimentary dessert and appreciate your honesty. We hope you’ll consider visiting us again for an improved experience. Thank you for bringing this to our attention!
   

   Is this helpful?

   Report
6. M

   MICHAEL

   Chicago

   1 review

   3.0

   1 review

   Dined on October 18, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   I made a reservation for a special occasion - an anniversary celebration. Noted on the reservation. They did nothing. No mention. They did not recognize the Special Occasion - that's disappointing. That is what separates good from Great. Ruth's Chris it is for now on.
   

   West Texas Chophouse - CimarronResponded on October 22, 2024

   Hi Michael! Thank you for taking the time to share your feedback about your anniversary celebration at West Texas Chophouse. We sincerely apologize for not acknowledging your special occasion as you expected. We understand how important these moments are, and we appreciate your input as it helps us improve. We hope you might consider visiting us again in the future, so we can provide you with the exceptional experience you deserve. Thank you for bringing this to our attention!
   

   Is this helpful?

   Report
7. T

   Tatiana

   El Paso

   12 reviews

   vip
   5.0

   12 reviews

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Emilio was a fantastic waiter! He made the dinner experience even better.
   

   West Texas Chophouse - CimarronResponded on October 17, 2024

   Hi Tatiana! Thank you for your fantastic review! We're so glad to hear that Emilio provided you with excellent service and enhanced your dining experience at West Texas Chophouse. Our team takes great pride in making every visit special, and your kind words are truly appreciated. We look forward to welcoming you back for more wonderful meals and memorable moments!
   

   Is this helpful?

   Report
8. W

   William

   Dallas

   11 reviews

   2.0

   11 reviews

   Dined on October 6, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   My first experience 3 weeks ago was amazing. No complaints with great service. Returned 2 weeks ago and the fried chicken was overcooked and the portion was very small. You would thought it was quail. They gave us free desert and chose bread pudding because that’s what I had before and it was great even with it sitting in melted ice cream (got it to go). This time it was the worst. Third visit my son and I went for lunch. We both got the Alejandro burger. It came out with one patty, should have two, that looked like a meatball slider on a huge bun. I returned mine but my son kept eating because he was hungry. But they didn’t adjust the price for half portion. Also I had onion rings for appetizer and the used the other portion of the onion ring. Inedible
   

   1 person found this helpful

   Report
9. A

   Andrew

   El Paso

   1 review

   4.0

   1 review

   Dined on October 5, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   My Bone in Ribeye was dry, my sons ribeye were good. Way to loud, were unable to talk to each other without yelling. service was fair at best.
   

   Is this helpful?

   Report
10. D

    David

    El Paso

    3 reviews

    3.0

    3 reviews

    Dined on September 30, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    We love to go eat to west Texas chophouse awesome food but for some reason the last 2 times the service hasn’t been as good as before , our drinks took like 15-20 min to arrive the bread they serve as a complement it took like 30 minutes to arrive we ask for some appetizer and same 30-40 minutes to arrive I ask for a sopa de tortilla and it came almost at the same time as the main dish we love this place as a family we celebrate some bdays food is great no question about that but yes service need to improve to much waiting for simple things don’t see any organization , a lot of servers waiting to get food , kithchen seems super behind , we couldn’t see any manager trying to guide the personal at the restaurant. Thank you .
    

    Is this helpful?

    Report