Well Hung Vineyard & Restaurant

Review summary

1. J

   Joseph

   Richmond

   15 reviews

   1.0

   15 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We were a party of 5 taking advantage of "Restaurant Week" in downtown Roanoke, VA, and had lunch reservations at a recommended restaurant, "Well Hung". It was a complete disappointment: 1) we waited over one (1) hour to be served our food, even though we were one of only 5 parties present at the time; 2) one of the three (3) Restaurant Week offerings was found not available (no food) after 3 of our party had placed an order for this listed offering; 3) the two flatbread orders were poorly made and appeared to have been leftovers from the day before - one of these orders was refused it was so bad; 4) the chicken offering for Restaurant Week was stale and over cooked. When we complained, our server indicated that they were short staffed, and we got the impression that there were just 2 staff on duty - the waitress and the kitchen person. This was a profound and shocking disappointment, and I would not recommend this restaurant.
   

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2. K

   Kirsten

   Boise

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We went for restaurant week. It’s a restaurant we have gone to before multiple times and always enjoyed and had great service. This visit was completely different. We had a reservation. We were told as soon as we sat down the kitchen was closing soon so we had to order quickly and we were updated on multiple items for the restaurant week menu that were unavailable. Our drinks took 55 minutes to be delivered and our flight drinks were 1/2 the pour per glass from our past visits. It took an hour and 20 minutes from order to get our food. The food was ok, a step down from other visits. They were very under staffed. It wasn’t crazy busy with tables. I’m not sure the total issue but overall a disappointing visit.
   

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3. A

   Amanda

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We have been here 3 times now, and this has been spread out over a year, and all the visits to this place they seem chronically understaffed. The wine is okay. The food is pretty good. However, if you want a second glass or want to order anything after you place the initial order, you have to practically tackle someone to get their attention. I feel we've given this place well over a year to get their priorities in order, and they still seem to struggle. At this point, I would not recommend going here based on lack of service. Oh, and if your table has 6 people, they add a 20% gratuity hidden under 'event fee' on the ticket. That seemed shady as hell to me. Just call it what it is. Or if the system won't let you tell the party that 'event fee' was added to account for a tip.
   

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4. M

   Meg

   Alabama

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s been a long time since I’ve had that bad of a dining experience. Something was clearly wrong in the back of the house as they say but the front of the house didn’t know how to handle it.
   

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5. J

   Jeff

   VIP

   New Orleans

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It’s a fun place for people to gather and enjoy. But on this day, they had several people call in so they had only one server and one bartender. And they were doing the best they could. 
   

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6. N

   Norida

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was incredibly slow. We were in the restaurant an hour before they brought us our appetizer. At no point did the server come by to check on us or give us a heads up about the delay. They did give us a discount when I complained but would have rather that they did their job.
   

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7. K

   Kerry

   Houston

   1 review

   4.0

   1 review

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Mimosa flight was fun and fantastic. My crab cake eggs Benedict was wonderful, my friend enjoyed the breakfast flat bread. My other friend got a salad with the addition of chicken which he thought was a little lackluster. Overall enjoyed the space and the ambiance. Service was excellentz
   

   Well Hung Vineyard & RestaurantResponded on December 30, 2024

   Kerry: Thank you for taking the time, to write your review. Hoping to see you, again. Cheers
   

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8. P

   Pam

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food, service and wine were all excellent. Just wish they had more comfortable chairs.
   

   Well Hung Vineyard & RestaurantResponded on December 27, 2024

   Pam: We're so thankful for your recent review. Thank you, and we're hoping to see you, again - Soon
   

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9. M

   Melissa

   Richmond

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious brunch, wine flight excellent, music perfect for a cold Sunday morning.
   

   Well Hung Vineyard & RestaurantResponded on December 23, 2024

   Melissa: We sincerely appreciate your kind words, and 5 stars! Hoping to see you, again -- Happy Holidays
   

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10. l

    linsey

    Western NC

    1 review

    3.0

    1 review

    Dined on December 21, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The service was slow and inattentive. It was 20 minutes before anyone got our drink order or acknowledged our presence than another at least 20 minutes to get drinks and order.
    

    Well Hung Vineyard & RestaurantResponded on December 23, 2024

    Linsey: Thank you for sharing your thoughts, regarding your recent visit. We've shared your opinion with our team, to improve. Once again, thank you
    

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