VUE Rooftop at Hotel Washington

Review summary

1. E

   Ernest

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The restaurant view is great but the dining room was so cold you had to wear a coat while eating. Even the servers were wearing a coat. Drinks were very expensive, $24 for a small gin and tonic.
   

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2. J

   Jennifer

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful view and delicious food! Crab cakes were excellent
   

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3. A

   Ashley

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was AMAZING!!! I love the Vue. I do wish the Christmas menu had more of a variety and of course it's a bit overpriced...I spent $400 for a 2 person dinner...no dessert and only 2 drinks per person. But my sea bass was superb and my husband loved the ribeye.
   

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4. J

   Jennifer

   VIP

   Washington DC

   19 reviews

   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The experience started on a positive note with the hostess making an amazing first impression. However, the service fell short, as our server seemed overwhelmed and distracted. We never felt we had their full attention and were rushed through ordering and paying, which negatively impacted the overall dining experience. I ordered the Tres Leches French Toast. While it was flavorful, it was overly sweet for my taste. The accompanying bacon was underwhelming, lacking the crispness and flavor you’d hope for. I also tried the “I Want S’more” drink, which was a disappointment. The presentation did not live up to the enticing social media photos—it lacked flair and appeal. The drink itself had a much stronger whiskey flavor than expected, overpowering the chocolate element. Unfortunately, it didn’t live up to the hype and isn’t something I’d recommend. Overall, this spot didn’t meet expectations for brunch.
   

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5. J

   Juan

   Washington DC

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Menu had very few items, drinks were good but a bit overpriced.
   

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6. n

   nasa

   VIP

   Naples

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   View was nice. Food was okay. Service was good. Very expensive
   

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7. C

   Chantelle

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The food was decent, but the ambience and setting were fantastic. The cocktails were excellent, and the high menu prices seem to reflect the view and service rather than the quality of the food, which doesn’t quite match the stunning scenery.
   

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8. B

   Bryan

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointed with the service my guest and I received. The waiter was rude. He was inattentive, brusque, and then added on a 20% gratuity for two guests (maybe this is the restaurants policy, but I feel this is bad form for a small party). I brought someone here who was not local hoping to show them a good time for brunch. Would not recommend.
   

   VUE Rooftop at Hotel WashingtonResponded on December 15, 2024

   Bryan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. Providing excellent service is a priority for us, and it’s disheartening to learn that your visit did not reflect that standard. We understand your concerns about both the service and the gratuity charge. While the automatic gratuity is a policy, we appreciate your perspective and will certainly take your feedback into consideration. Please know that we will address this matter with our staff to ensure this situation is not repeated. We hope you might give us another chance to make it right in the future.
   

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9. D

   Dio

   VIP

   Orlando

   8 reviews

   5.0

   8 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Linda vista, con hermoso lugar. Lamentablemente en los estados unido el tema de atención al cliente de los americanos a nosotros los latinos a veces deja mucho que desear
   

   VUE Rooftop at Hotel WashingtonResponded on December 15, 2024

   Gracias por compartir tus comentarios. Nos alegra saber que disfrutaste de la hermosa vista y el ambiente de nuestro establecimiento. Valoramos profundamente a todos nuestros huéspedes y estamos comprometidos a ofrecer un excelente servicio al cliente. Entendemos que las experiencias pueden variar, y nos disculpamos si la tuya no cumplió con tus expectativas. Tus comentarios son importantes para nosotros y trabajaremos para garantizar una experiencia más positiva y acogedora para todos nuestros huéspedes en el futuro. Esperamos tener la oportunidad de atenderte nuevamente.
   

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10. T

    Tyrell

    Seattle

    7 reviews

    3.0

    7 reviews

    Dined on December 8, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Views good food okay service great. That’s all you need to know
    

    VUE Rooftop at Hotel WashingtonResponded on December 15, 2024

    Thank you for your review! We're thrilled to know that you enjoyed the view and food with us and overall are happy to hear we were able to provide you with a great experience. Your feedback is valuable to us, and we hope to welcome you back soon for another awesome experience!
    

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