Vita at Rock House

Review summary

1. L

   Lena

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Poor food with poor service for way too much money! 
   

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2. C

   Christopher

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere...amazing cocktails and same for food! Pasta is made in house and delicious! Great wine selection as well! Views are amazing and resort is just as beautiful! Perfect culinary experience!! Can't wait to dine here again!
   

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3. C

   Cheri

   VIP

   Caribbean

   7 reviews

   1.0

   7 reviews

   Dined on December 20, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was extremely slow. We waited at least 45 minutes between our appetizer and our main course and all we ordered was pasta. My food was lukewarm when it was served. The waitress never came back to ask how our food was and the flavor was not good. The focaccia bread was absolutely drenched in olive oil to the point. It was mushy. The drinks were good. We ordered the Mellon in pursuit, and the Mellon had a very funny look to it and a funny taste to it like it was not fresh. Needless to say I would not go back there again.
   

   Vita at Rock HouseResponded 5 days ago

   Thank you for taking the time to share your experience with us. We sincerely apologize for the slow service, and the issues you encountered with your meal. This is certainly not the standard we strive to maintain, and we understand your disappointment. Please know that we take your feedback seriously and will be addressing these concerns with our team to ensure better service and food quality moving forward. We would love the opportunity to make things right. If you're open to it, we’d be happy to offer you a complimentary meal or another gesture of goodwill to make amends for your experience. Once again, we truly do apologize, and we hope you might reconsider giving us another chance.
   

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4. A

   Ash

   Cleveland

   4 reviews

   1.0

   4 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Ridiculous… the people were so rude that were here. They accept the Apple Pay because when I got to the island, someone stole my wallet it made me wait. About 20 minutes to tell me they did not accept it… sitting there with my daughter who’s hungry we had ordered an hour before didn’t even bring our appetizers. That’s how rude these people were…
   

   Vita at Rock HouseResponded 5 days ago

   Good day We sincerely apologize for the inconvenience and frustration you faced during your visit. Please rest assured that this is not the level of service we aim to provide. We are actively working on improving our systems to accept Apple Pay, and we appreciate your feedback in helping us recognize areas that need attention. We would love the opportunity to make this right and to provide you and your daughter with the positive experience you deserve. If you're open to it, we would be honored to welcome you back and ensure a more seamless and enjoyable visit. Once again, we apologize for the inconvenience, and we hope we can have the chance to serve you better in the future.
   

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5. J

   Jeff

   VIP

   Chicago

   15 reviews

   4.0

   15 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   One of our favorite stops on trips to Provo. Food is consistent and the setting is unbeatable.
   

   Vita at Rock HouseResponded on December 16, 2024

   Thank you so much for your kind words! We're thrilled to hear that Vita has become one of your favorite stops on your trips to Provo. Our Italian cuisine, inspired by the stunning Amalfi Coast, is crafted to bring the vibrant flavors of the Mediterranean to your table. We're also glad that you enjoy the beautiful scenery. We look forward to welcoming you back for more delicious meals and breathtaking views!
   

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6. S

   Sheri

   San Antonio

   2 reviews

   4.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and ambience was superb. Only reason for 4 star on service. per our waiter our order was skipped and we waited longer than usual. However worth the wait.
   

   Vita at Rock HouseResponded on December 16, 2024

   Dear Sheri, Thank you for your wonderful feedback! We're so happy to hear that you enjoyed the food and ambiance at Vita. Our Amalfi Coast-inspired dishes are crafted with the freshest ingredients to transport you to the Mediterranean, and we're glad they left a lasting impression. We sincerely apologize for the delay in service and for any inconvenience caused by the skipped order. We're always striving to improve, and we appreciate your patience. We're thrilled that it was still worth the wait and look forward to welcoming you back for an improved dining experience!
   

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7. H

   Howard

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolutely exceeded our expectations. Alliano is a terrific server.
   

   Vita at Rock HouseResponded on December 16, 2024

   Dear Howard, Thank you for your amazing review! We’re so happy to hear that we exceeded your expectations. Our Amalfi Coast-inspired cuisine is made with the freshest ingredients to transport you to the Mediterranean, and we’re glad you enjoyed the flavors. Alliano will be thrilled to hear your kind words—he truly embodies the level of service we strive to provide. We're also so pleased that you enjoyed the beautiful ambiance at Vita, with its stunning views and warm atmosphere. We look forward to welcoming you back for another exceptional experience!
   

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8. K

   Kelly

   VIP

   Philadelphia

   10 reviews

   5.0

   10 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had an amazing birthday dinner! Service was great, food was delicious and the view is stunning. I had the lobster pasta, my husband had the snapper and my MIL had the eggplant. For dessert we had the chocolate cake and homemade pistachio ice cream. All of it was SO good! We will definitely be back!
   

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9. B

   Brad

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, ambiance and service was excellent! I would recommend this place to anyone!
   

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10. L

    Lily

    VIP

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Service was ok. Staff was not overly outgoing or friendly by any means. Food was good and a mid size portion. Drinks were good . Nothing over the top.
    

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