Vapiano - Soul Boardwalk

Review summary

1. D

   Dan

   Gold Coast

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Best pasta on the Gold Coast. My families favourite restaurant.
   

   Vapiano - Soul BoardwalkResponded 2 days ago

   Hi Dan, thank you for your kind review and feedback. We're so pleased to hear we're your families favourite restaurant and look forward to seeing you all back again soon 🍝
   

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2. T

   Taylah

   Gold Coast

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Extremely disappointed with my experience at this place!! Service was absolutely terrible we had to beg for cups/cutlery to be taken away, the restaurant was too noisy we couldn’t hear our group speak, the aircon vent above our table was continuously leaking on us all night, the bathrooms were dirty, and most importantly we did not even end up eating the pasta we ordered due to it being burnt, flavourless and doughy. I do not recommend this restaurant to anyone unless something in their management and kitchen changed before you go.
   

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3. M

   Michael

   Sydney

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible restaurant the staff are amazing and the food was incredible. Also I loved the touch of the live music
   

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4. J

   Joshua

   Gold Coast

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outside upstairs table view nice enjoy eat so delicious and drink perfect cool no hot outside
   

   Vapiano - Soul BoardwalkResponded 3 days ago

   Thanks for your review & feedback Joshua! We look forward to seeing you back again soon 😄
   

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5. R

   Renee

   Gold Coast

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great night for my daughter's 13th birthday, amazing food as usual and complete with complimentary tiramisu and the staff singing happy birthday to her. Thank you for an amazing dinner experience
   

   Vapiano - Soul BoardwalkResponded on February 10, 2025

   Hi Renee, we're so pleased to hear you enjoyed celebrating your daughters birthday with us and our staff could make this experience unforgettable! Looking forward to your next visit. 😄🎂
   

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6. C

   Cheyenne

   Gold Coast

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the staff were so nice, and helpful. and the food was amazing! will for sure be back
   

   Vapiano - Soul BoardwalkResponded on January 24, 2025

   Hi Cheyenne, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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7. S

   Sandra

   Gold Coast

   1 review

   2.0

   1 review

   Dined on January 10, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service wasn’t great … food was ok waiter forgot my cocktail and didn’t really care
   

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8. A

   Adrian

   Melbourne

   1 review

   2.0

   1 review

   Dined on January 10, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Went here for dinner I don’t think it was the best quality food nor service. Not somewhere I’d go again
   

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9. A

   Alison

   Canberra

   2 reviews

   1.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pasta was overcooked, lacked flavour and very few prawns. Pizza was average. Garlic bread we couldn’t find on the online menu only the garlic cheesy one which was almost double the price. Service was minimal- if any! Would not recommend and would not bother returning to. Had better Italian in surfers and definitely not worth the long queues to get in!
   

   Vapiano - Soul BoardwalkResponded on January 6, 2025

   Hi Alison, thank you for taking the time to pass on your feedback. We're sorry to hear you were unhappy with your recent visit to our restaurant and we have taken your feedback on board for future improvements. Thanks, Vapiano team.
   

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10. C

    Christopher

    Gold Coast

    1 review

    1.0

    1 review

    Dined on December 31, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    When booking was told that we had a seat with a view to the New Year’s Eve fireworks, however we were sat in the middle of the room, very noisy, impossible to get staff attention, pizzas were small and tasteless, no real variety, servings of pasta very small, all in all a very disappointing experience.
    

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