Truluck's - Ocean's Finest Seafood & Crab - Austin Downtown

Review summary

1. B

   Betty

   Austin

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   I had an early reservation at 4:30pm to try the Tru 92 menu for a party of three. I arrived about 25 minutes early and went into the restaurant. The hostess was rather rude and told me I had to wait outside because they were not open yet. Why was the door unlocked? Her attitude was just rude. I asked her if she knew of a place nearby she suggested I go and she just looked stupified. I left and went to a charming place across the street. If I was not meeting people at Truluck's later, I would not have even come back. Otherwise once my full party arrived, everything was fine and service and food was good. I spent $350 for 3 people. Having a less than cordial hostess is not ok.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin DowntownResponded 1 day ago

   Hello Betty, Thank you so much for choosing Truluck's downtown. We appreciate your feedback and sincerely apologize for the greeting and interaction you received at the front door this evening. We pride ourselves in giving our guests a hospitable and inviting environment and I understand we did not meet those expectations. These are opportunities we can quickly address and correct for you and our future guests. We are happy to hear your enjoyed the food and service. We appreciate your patronage and look forward to serving you again soon! Please ask for me on your next visit as I'd love to meet you in person! Sincerely, Shawn Ricchini Service Manager
   

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2. M

   Michelle

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience and exceptional food. Jimmy was an amazing server. We had a blast.
   

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3. C

   Cherry

   Austin

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was exceptional, and the food was great!
   

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4. R

   Rick

   Austin

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food - beautiful location - excelent service
   

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5. B

   Bradley

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jimmy was amazing!! the experience and the food was delightful!!
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin DowntownResponded 2 days ago

   Hi Bradley, We're absolutely thrilled to hear that you had such a wonderful dining experience at Truluck's Austin Downtown! It's fantastic to know that you enjoyed our food and found the experience delightful. Your kind words truly mean a lot to us. We look forward to serving you again soon. Sincerely, Fernando Nunez General Manager
   

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6. D

   David

   Austin

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   first let me say I almost never post a review - good or bad. Facts: I booked a table for 2 for my 50th birthday. The restaurant called back and said entire place is booked by corporation Friday the 13th. I said that's fine, what's available - they said a table for 2 on Dec 12 is NO problem + YES we will have a BOOTH on the SECOND FLOOR. I said "great - thank you - it's my 50th birthday and I want to have a special but quiet dinner". I Booked on phone + open table with instructions. Last night the hostess sat us in a booth next to kitchen entrance on 1st fl. I questioned why 2nd fl wasn't available. She said it's for a private party and there's nothing that can done. Fine. The manager came over & said he'd "address it" but actually never did anything. Said he wanted to ensure we came back but only gave a biz card then left. (huh?) Waiter was a OK but distant yet efficient... they forgot a glass of wine and removed it from bill. My iced scotch was watered down and warm, no offer of additional ice. The Waiter Was easily annoyed when we asked for a table wipe at end of dinner. And he still left the dirty napkin and food on table. We cleaned it ourselves. The food (calamari) was cold. The 5 oz lobster was 2-3 bites. Kitchen traffic running past the booth all night was insane. Super loud environment (despite me being hearing impaired.) None of the staff seemed to speak English (expediters or support staff - which is fine but they could not understand us when we asked for a new knife or napkin, for example). We thought the manager would return to provide some explanation why my 2nd fl reservation was confirmed but then I was stuck in a booth next to the kitchen. Never happened. We wanted desert but honestly wanted to leave. They lit some ice cream on fire like I was a 12 yr old at Chuck E Cheese. Gee thx. Hopped in our ride disappointed and sorta confused. So $450 including $100 tip for a party of 2 on my 50th B day? Nope. Very underwhelming
   

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7. J

   Joshua

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience , everybody was pleasant and made great recommendations. Did not feel rushed
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin DowntownResponded 4 days ago

   Hello Joshua! Thanks for the review! We're thrilled to hear that you had a great experience at Truluck's Austin Downtown. It's great to know that our team was able to provide you with good recommendations and that you felt well-cared for. We always aim to ensure our guests feel relaxed and satisfied. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, Zachary Coleman Service Manager
   

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8. D

   David

   Austin

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were fantastic, and the service was exceptional. 10/10 for us and we will definitely go back.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin DowntownResponded 7 days ago

   Hi DavidN, We're thrilled to hear that you had a fantastic experience at Truluck's! We appreciate your feedback and look forward to welcoming you back soon. Best, Thank you! Marcela Salazar Service Manager
   

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9. K

   Kim

   Fayetteville

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my children on a Sunday night to celebrate the holidays. I love the new location. So lovely and makes every occasion special.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin DowntownResponded 7 days ago

   Hi, Thank you so much for choosing Truluck's for your family celebrations! We're thrilled to hear that you enjoyed our new location and found it to be special. Your kind words mean a lot to us. We look forward to welcoming you and your family back on your next visit. Best, Zachary Coleman Beverage Manager Truluck's Downtown Austin
   

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10. n

    nick

    Austin

    1 review

    5.0

    1 review

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience overall with fast assistance all through out the dinner.
    

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