True Food Kitchen - Palo Alto

Review summary

1. A

   Ashley

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   It was a rough night at true food. They ran out of food. My sandwich had little to no meat on it and it took an hour to get the food. Apparently the kitchen was struggling. The waiter was very nice.
   

   Is this helpful?

   Report
2. J

   Jackie

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated immediately. Great service. Love the ancient grains bowl. It’s always a little noisey.
   

   True Food Kitchen - Palo AltoResponded 4 days ago

   Thank you for your wonderful review, Jackie! We're happy to hear you enjoyed the service and ancient grains bowl, and appreciate your feedback about the noise.
   

   Is this helpful?

   Report
3. S

   Susana

   San Francisco

   15 reviews

   vip
   4.0

   15 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   As usual True Food is a great place but it seems that they are short of help, the service was slow, food took too much time to come.
   

   True Food Kitchen - Palo AltoResponded today

   Thank you for your feedback, Susana. We apologize for the slow service and appreciate your patience; we're working on improving this aspect to enhance your experience.
   

   Is this helpful?

   Report
4. c

   catherine

   London

   22 reviews

   vip
   1.0

   22 reviews

   Dined on November 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible …this restaurant eliminated the cook to order steak, croutons for salad , waitress said side veggies steamed they weren’t , grilled chicken rubbery and then she never brought my glass of wine..
   

   True Food Kitchen - Palo AltoResponded 7 days ago

   I apologize for the disappointing experience with your meal and service. We appreciate your feedback and will address these issues to improve our offerings and service.
   

   Is this helpful?

   Report
5. S

   Sara

   San Francisco

   16 reviews

   vip
   3.0

   16 reviews

   Dined on November 22, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had the same dish I have had many times. Broccoli was undercooked. Portion was smaller. We had to ask several times for sauces.
   

   True Food Kitchen - Palo AltoResponded 7 days ago

   I'm sorry to hear about the issues with your dish and the service, Sara. Thank you for your feedback; we'll work on improving these aspects for a better experience next time.
   

   Is this helpful?

   Report
6. L

   Ling

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was awesome. We were there for 3 hours and were not harassed by the server. He was attentive but not in your face - which we appreciated. Food was fresh and tasty. Overall great experience.
   

   True Food Kitchen - Palo AltoResponded on November 21, 2024

   Thank you for your review, Ling! We're glad to hear you enjoyed the attentive service and fresh, tasty food. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. K

   Kathy

   San Francisco

   16 reviews

   vip
   4.0

   16 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It felt good putting healthy food into our body. It could have been seasoned a bit more for my liking.
   

   True Food Kitchen - Palo AltoResponded on November 19, 2024

   Thank you for your review, Kathy! We're happy to hear you enjoyed the healthy food and appreciate your feedback on the seasoning.
   

   Is this helpful?

   Report
8. M

   Mary

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Got it! Here’s the revised review: True Food Kitchen - Palo Alto ⭐⭐⭐⭐⭐ An absolute must if you’re in Palo Alto! Everything about this dining experience was exceptional. The quality of the food is unmatched, with flavors so fresh and vibrant that each bite feels like a culinary masterpiece. Chef MJ truly outdoes herself, delivering dishes that never disappoint. The service was equally impressive. Our waitress, Fatima, was attentive, friendly, and made us feel right at home. Manager Dillion went above and beyond to ensure our meal was perfect, adding a personal touch that made our evening unforgettable. True Food Kitchen has set a new standard for excellence. Highly recommend!
   

   True Food Kitchen - Palo AltoResponded on November 19, 2024

   Thank you for your wonderful review, Mary! We're thrilled to hear you had an exceptional dining experience and appreciated the efforts of Chef MJ, Fatima, and Manager Dillion. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. L

   Linda

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent food and service! Wish the seating was more comfortable
   

   True Food Kitchen - Palo AltoResponded on November 19, 2024

   Thank you for your feedback, Linda! We're glad you enjoyed the food and service, and we appreciate your suggestion about the seating.
   

   Is this helpful?

   Report
10. J

    Josephine

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great time as always. The food were delicious, clean and flavorful! Our server, Fatima was very gracious and helpful. I had the seasonal special, Chicken Parmesan- the chicken was perfectly cooked and the spaghetti squash was tasty. My sister had one of our regular favorites, the Meatloaf which was always tender and full of flavor. We also each had the roasted butternut squash soup which always reminds me that the holidays are just around the corner.
    

    True Food Kitchen - Palo AltoResponded on November 16, 2024

    Thank you for your wonderful review, Josephine! We're delighted to hear you enjoyed the Chicken Parmesan and Meatloaf, and that Fatima provided gracious service. We look forward to welcoming you back soon!
    

    Is this helpful?

    Report