True Food Kitchen - New Orleans

Review summary

1. R

   Russ

   VIP

   Houston

   60 reviews

   3.0

   60 reviews

   Dined on December 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   This visit was not much better than last. No host around, had to seat ourselves, food was prepared incorrectly and had to remake it. The bartender was good though. Not up to standards with the other locations we visit in Texas.
   

   True Food Kitchen - New OrleansResponded 3 days ago

   We're sorry to hear about the repeated issues with seating and food preparation, Russ. Thank you for your feedback, and we'll strive to meet the standards you expect from our other locations.
   

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2. R

   Russ

   VIP

   Houston

   60 reviews

   3.0

   60 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was ok, hostess was nowhere to be found. Had to seat myself.
   

   True Food Kitchen - New OrleansResponded on December 18, 2024

   We're sorry to hear about the lack of assistance from our hostess, Russ. Thank you for your feedback, and we'll work on improving our service.
   

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3. H

   Harvey

   West Palm Beach

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great time! Would do it again!! There is no bad meals to be had.
   

   True Food Kitchen - New OrleansResponded today

   Thank you for your review, Harvey! We're happy to hear you had a great time and enjoyed your meals.
   

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4. S

   Sarah E

   New Orleans

   6 reviews

   3.0

   6 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I've been to this location several times before Saints games and special events in the CBD. The food is always okay, but I've never had good service at this location.
   

   True Food Kitchen - New OrleansResponded on December 18, 2024

   We're sorry to hear about the consistent service issues you've experienced. Your feedback is important, and we'll work on improving our service to enhance your future visits.
   

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5. J

   Jeffrey

   New Orleans

   36 reviews

   3.0

   36 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our service was utterly disappointing! There were a sufficient number of servers, however their level of attention was, at least for our table, non-existent. The restaurant was not particularly busy, so I am uncertain as to why this occurred. We have been regular patrons since the New Orleans location opened, but it will be a long time before we return. Our emails were OK, not special.
   

   True Food Kitchen - New OrleansResponded on December 2, 2024

   We're sorry to hear about the lack of attention during your visit, especially as a regular patron. Your feedback is important to us, and we'll work on improving our service to ensure a better experience in the future.
   

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6. A

   Anthony

   Thailand

   9 reviews

   5.0

   9 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. I love their standards, i,e, grass fes, wild, organic, local
   

   True Food Kitchen - New OrleansResponded on November 25, 2024

   Thank you for your positive review, Anthony! We're delighted to hear you appreciate our commitment to quality standards.
   

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7. S

   Steven

   New Orleans

   20 reviews

   5.0

   20 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Date night with my Vegan friend. Plenty of high quality choices. Great location
   

   True Food Kitchen - New OrleansResponded on November 23, 2024

   We're delighted to hear you and your friend enjoyed our vegan options and location, Steven! Thank you for the kind review.
   

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8. J

   JEANMARIE

   New York City

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great tastigg no and best of all healthy!! Server was wonderful in answering any questions we had.. menu had lots of options for people wanting to have great tasting food but also health conscious.. would come back here again!
   

   True Food Kitchen - New OrleansResponded on November 8, 2024

   Thank you for your wonderful review, Jeanmarie! We're delighted to hear you enjoyed the healthy, great-tasting food and that our server was helpful. We look forward to your next visit!
   

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9. L

   Lenise

   VIP

   Mobile

   12 reviews

   2.0

   12 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I’ve always enjoyed dining here, but my experience last night was disappointing. Firstly, the service was notably slow, which was surprising given my previous visits. It felt like an eternity before our orders were taken and even longer for the food to arrive. Moreover, the restaurant was uncomfortably cold, detracting from the overall ambiance that I usually enjoy. As for the food, there were some highlights—my salad was fresh, which I appreciated. However, my pizza was undercooked and dessert arrived cold and hard. It’s disheartening to see a favorite spot falter, and I hope they can address these issues soon.
   

   True Food Kitchen - New OrleansResponded on November 3, 2024

   We're sorry to hear about your disappointing experience, especially with the slow service and temperature issues. Thank you for your feedback; we'll work on addressing these concerns to improve your future visits.
   

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10. M

    Matthew

    San Antonio

    1 review

    2.0

    1 review

    Dined on October 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    The server was really good. Unfortunately, they were out of a total of four things we ordered. I understand that they’re a scratch kitchen, but had we known these things were out beforehand, we would have went elsewhere. Additionally, they wait until all the food is done, which means I watched my plate sit on the counter for 20 minutes and by time it got to me, it was cold.
    

    True Food Kitchen - New OrleansResponded on December 18, 2024

    We apologize for the inconvenience of unavailable menu items and the delay in serving your meal. Thank you for your feedback; we'll work on improving communication and service to enhance your experience.
    

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