Trail's End Pub and Grille

Review summary

1. S

   Susan

   San Francisco

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   First course came out cold. Second course was missing dressing. Lots of empty table with many people waiting. Due to issues in kitchen. Cost lots of money to stay at hotel. The main restaurant needs to due better. Expectations were not met at all.
   

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2. G

   George

   VIP

   Philadelphia

   82 reviews

   1.0

   82 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   It took an hour to get the appetizers. Food came out cold, missing items, wrong sauce. The manager blamed the chef and “short staff”. Friday night in season. This place is a disaster.
   

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3. D

   Donna

   New York City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was one of the worst dinner experiences ever. We had a 7 pm reservation and we were seated right away. This was the high point of the evening. After waiting around 15 minutes, our waiter finally showed up at our table. We ordered drinks and 2 appetizers to start so those orders could be placed and then ordered our food after he came back. The appetizers finally came out after around 40 minutes. We ordered a hummus platter, which was fine and a Bavarian pretzel. What came out was not a Bavarian pretzel, but pretzel nuggets, and not just any pretzel nuggets, but the exact ones I have bought at Costco before. They even served the sauces from the same containers they come in from the Costco box. The worst part was they were clearly cooked in a microwave, not an oven, as they were hard and not edible. When cooked in an oven they are good, but again, don't need to go to a restaurant for those since can have at home. We had the waiter take the pretzels back, and we ordered nachos instead, and were told the order would be rushed out. After another 30 minutes we saw another table get nachos, but not us. We never got ours. After being at the restaurant 90 minutes or so our food finally came out. we had ordered fajitas. The chicken was burnt, and the shrimp was not edible. We spoke to the manager, who did take the food off of our bill, which was the right thing to do, but we all left hungry and not satisfied. What a disappointment. No need for a restaurant at an established hotel to be so horrible.
   

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4. S

   Shannon

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was very slow and not all of our food came out at once. The food was ok but nothing special. The location was great however.
   

   Trail's End Pub and GrilleResponded 5 days ago

   Dear Shannon, Thank you for sharing your feedback. We're sorry to hear that the service was slow and that not all of your food arrived at once. This is definitely not the experience we aim to provide, and we’ll be addressing this with our team to ensure better coordination and faster service in the future. While we're glad you enjoyed the location, we regret that the food didn't exceed your expectations. We will be looking into ways to improve both the quality and consistency of our menu offerings. We truly appreciate your input, and we hope you’ll consider giving us another chance on your next visit. Best regards, The Camelback team
   

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5. M

   Michael

   Poconos

   1 review

   1.0

   1 review

   Dined on December 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Over-priced. $20++ for an entree made of 1 waffle and 1 chicken strip w/no sides. Flat beer. Empty on Friday night. Extra bonus: suggested tip calculated on total + tax.
   

   Trail's End Pub and GrilleResponded 5 days ago

   Dear Michael, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide great value, both in the quality of our food and the overall dining experience, and it’s clear we fell short in your case. Your feedback about the portion sizes, beer quality, and tip calculation is invaluable, and we’ll review these concerns with our team to ensure improvements are made. We hope you’ll give us another opportunity in the future to deliver a better experience. Best regards, The Camelback team
   

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6. o

   orlando

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came to Trails end to celebrate my brithday with friends. From the moment we were seated we felt really taken care of. The server, Gina, knew the menu all to well! The food was just amazing: Bambam Shrimp, Chicken wings, Ribs, waffle and chicken, Loaded Mac and cheese, Shrimp and sausage with mashed potatoes!!!The new menu really blew us away. The head chef, Jessica, came out to greet us and she was very friendly. Jessica explained the (new and improved) menu in detail and even got us a free desert for my birthday. The service is top notched and the food exceeded our expectation. I’d definitely eat here again!
   

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   Trail's End Pub and GrilleResponded on December 18, 2024

   Dear Orlando, Thank you so much for sharing your amazing birthday celebration experience at Trails End! We’re thrilled to hear that you and your friends felt well taken care of from the moment you arrived. Gina will be so happy to know that her knowledge of the menu and service made a positive impact on your visit. It’s great to hear you enjoyed the new menu items, and we’re so glad that Chef Jessica was able to greet you and make your birthday celebration even more special with a complimentary dessert. We’ll be sure to pass along your kind words to her and the rest of the team. We can’t wait to welcome you back for another delicious meal and fantastic experience at Trails End! Best regards, The Camelback team
   

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7. M

   Michele

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our reservation was for 6:45. We didn’t get seated until a little after 7. The table was ready but there was no staff to join the tables together (we were at the bar waiting and watching as the table was right next to the bar). Once seated, our order wasn’t taken until 730. We then didn’t get our food until 830 but only half got their meal. The other meals came at 8:45. One person in our party didn’t get her meal until 855. They did accommodate by adjusting the price but two hours and 15 minutes is way too long for a mediocre experience. In addition, I was one of the lucky ones who received my meal first and my salmon was way overcooked. My daughter who got grilled cheese had to wait an extra 15 minutes to get her meal. By that time I was already done. It was an overall horrible experience.
   

   Trail's End Pub and GrilleResponded on December 18, 2024

   Dear Michele, Thank you for taking the time to share your detailed feedback. We deeply apologize for the delays and the overall experience you and your party encountered during your visit. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you. We’re sorry to hear about the long wait times for both seating and food, as well as the inconsistency in meal quality. Please know that your feedback has been shared with our team so we can address these issues and make improvements to ensure a smoother and more enjoyable dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future. Best regards, The Camelback team
   

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8. M

   Monica

   Poconos

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The waitress and trainee we had did a wonderful job !! Awesome experience this time. Waitress made our vacation so much better her personality was outstanding and changed our entire mood. They did a wonderful birthday celebration for my daughter and she absolutely loved it will not stop talking about it thanks to you all. Food was great and service was super quick. Highly recommended.
   

   Trail's End Pub and GrilleResponded on December 16, 2024

   Dear Monica, Thank you so much for your wonderful review! We're delighted to hear that your waitress and her trainee made such a positive impact on your visit. It’s amazing to know their outstanding service and warm personalities enhanced your vacation and made your daughter’s birthday so special. We’re thrilled she had such a memorable celebration and that you enjoyed the quick service and great food. Your kind words mean the world to us, and we’ll be sure to share your feedback with our team—they’ll be so happy to hear it! We can’t wait to welcome you back for more amazing experiences in the future. Best regards, The Camelback team
   

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9. n

   nina

   Poconos

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our dinner took almost 3 hours. We didn’t get our drinks for 1 hour into service, the food was cold, hard and disgusting. Very dissatisfied
   

   Trail's End Pub and GrilleResponded on December 9, 2024

   Dear Nina, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the long wait time, as well as the food not meeting your expectations. This is not the experience we aim to provide, and we deeply apologize for the inconvenience and disappointment you faced. Your comments are important to us, and we will share them with our team to ensure that these issues are addressed moving forward. If you’re open to discussing this further, please reach out to us directly. We value the opportunity to make things right. Sincerely, The Camelback team
   

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10. T

    Tym

    New York City

    3 reviews

    1.0

    3 reviews

    Dined on November 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Had to be one of the worst experiences we have ever had. The service, the food was absolutely horrible. They didn’t offer us drink refills. The Nachos looked like our kids made them, they were awful. They didn’t clear our plates, not even the appetizers for the entire duration of dinner. We were overcharged for sides that were supposed to come with the entrée. We weren’t offered dessert even though it was my girlfriend‘s birthday and it was on our reservation, we also had the worst server on Earth. Thanks for a special birthday Trails End. I am a huge foodie in the northeast and would never leave a review like this. But this was too much of a botch for me to not say anything. Don’t waste your money, go elsewhere.
    

    Trail's End Pub and GrilleResponded on November 26, 2024

    Dear Tym, We deeply regret that your experience did not meet your expectations, especially on such an important occasion as your girlfriend’s birthday. Please accept our sincerest apologies for the issues you encountered with the service and food during your visit. The experience you described is far from the high standard we strive to deliver. We are addressing your concerns with our team to ensure situations like these do not occur again. Your mention of being overcharged and not receiving dessert for the celebration is especially concerning, and we will work to ensure these mistakes are not repeated. Once more, we sincerely apologize for your experience here and we hope to have the chance to provide you with a far better experience in the future. Sincerely, The Camelback team
    

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