Trabucco

Trabucco reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   San Francisco4 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Only negative was that Staff member from out front kept running in and out past my seat/table to get things from the dining room
   

   TrabuccoResponded 2 days ago

   Thank you for the great 4-star review! We're happy to hear you enjoyed your time with us. We appreciate your feedback about the staff member passing by your table, and we'll make sure to address it to improve the overall experience. We hope to welcome you back soon for an even better visit!
   

   Is this helpful?

2. R

   Robert

   Central Coast6 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We were disappointed. It started with the host check-in telling us we reserved seating at the bar, even though our reservation confirmation said dinning room. Fortunately we were brought into the dinning room. Server was extremely nice but slow, probably had too many tables, and would disappear for several minutes. I finished my cocktail and water, and waited several minutes before having to ask for refill. Which took several more minutes and then she refilled my glass, but then didn’t refresh my wife’s glass which was less than half. My wife’s pizza was undercooked and doughy. They brought out a new one which was very blacked on most of the bottom. My Osso Bucco was ok, but nothing of the quality that I expected. Menu, especially wine list, was far overpriced for the quality of food and overall experience. As the restaurant had several hundred reviews and 4.5 star rating, we were surprised by having such a poor experience.
   

   TrabuccoResponded 2 days ago

   Thank you for taking the time to share your feedback. We sincerely apologize for the series of issues you experienced during your visit. It's disappointing to hear that we fell short of your expectations in terms of service and food quality. We will address the concerns you've mentioned, including the seating mix-up, slow service, and food preparation, with our team to ensure that these situations do not happen again. Your comments about the wine list and overall pricing are also appreciated and will be reviewed as we strive to improve the guest experience. We truly value your feedback and hope you'll reconsider giving us another chance to provide a better experience in the future.
   

   Is this helpful?

3. R

   Robert VIP

   Orlando20 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   This restaurant is located inside the Hilton Hotel. If you are staying at the hotel and you don't want to go out in town to get some food, then I suppose this is a good enough option. But if you are a local and want to get some good Italian food, then this is not worth the hassle of going to the Hilton and parking. Ok ambiance, mediocre food and very poor service isn't something that attracts many customers. There was nothing special about the food, and in some cases, the food was subpar. It took us over 3 hours to get through our meal due to poor service. We won't be returning.
   

   TrabuccoResponded 2 days ago

   Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We strive to provide excellent service and high-quality food, and it's clear we missed the mark during your visit. Your comments regarding the service and food will be addressed with our team to ensure we can improve. We appreciate your honest feedback and hope you will reconsider giving us another chance in the future.
   

   Is this helpful?

4. OT

   OpenTable Diner

   San Francisco1 review

   4.0

   Dined on March 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service. Wine selection very good and price in line with quality. Ambiance is good not intimate but certainly in line with the hotel / professional environment. Overall a very good experience and would go again if back at this hotel.
   

   TrabuccoResponded on March 17, 2025

   Thank you for the 4-star rating! We’re glad you had a positive experience and would love to know how we can make it even better next time. Hope to see you again soon!
   

   Is this helpful?

5. T

   Tad

   Atlanta25 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was outstanding. Omar and Sebastian worked very hard to ensure we had everything we needed. Classic Italian restaurant but the flavors were especially good. The mussels appetizer had a great taste to them - we have never had such good mussels. The octopus was delicious and the yellow sauce made it spicy and delicious. The bolognese was served piping hot and was outstanding. The pizza was a thin crust and made just perfect. The temperature of everything was perfect - food was hot, salads and beer cold. Very friendly place. Our first time but we will be back. Omar and Sebastian made our experience 5 star.
   

   Is this helpful?

6. TW

   TaylorW VIP

   Orlando2 reviews

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   The service was slow and the server not very knowledgeable about the wine list we had to wait over half an hour just to get some bread which was served without oil or butter
   

   TrabuccoResponded on March 3, 2025

   Thank you for sharing your feedback. We’re sorry to hear that the service didn’t meet your expectations, and we truly appreciate your patience. We understand how important timely service and wine knowledge are, and we’re taking steps to ensure our team is more knowledgeable moving forward. We're glad to hear that David was able to make your experience better—he’ll be happy to know his efforts were appreciated! We hope you’ll give us another chance to provide you with the excellent service and experience we strive for.
   

   Is this helpful?

7. R

   Ronald VIP

   Caribbean4 reviews

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Wait staff was attentive and helpful. Steamed mussels were oversalted, to the point of not wanting to soak up broth with bread provided, as was the Bucatini Vongole. Lobster Manicotti had a decent sauce but the filling was “flat” and flavorless. Overall, very disappointing food quality.
   

   TrabuccoResponded on March 3, 2025

   We’re so glad to hear that your server was attentive and helpful, and we truly appreciate your kind words about her. We’re very sorry to hear that the food did not meet your expectations. We take your comments seriously and will be reviewing the seasoning and flavor profiles of the dishes you mentioned to ensure we’re providing the best experience possible. We also regret that the ambiance didn’t meet your expectations and that you had an unfortunate wait due to our payment system issues. We strive to offer a warm and welcoming environment, and we’ll work on improving those aspects to provide a more pleasant experience for our guests. We sincerely hope you'll give us another chance in the future to provide you with a more enjoyable dining experience.
   

   Is this helpful?

8. S

   Stephen VIP

   Atlanta25 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, somewhat overpriced even considering the location . Disappointment was the continual attempt at “upselling “ when totally unnecessary!!
   

   TrabuccoResponded on February 24, 2025

   Thank you for your feedback and for rating us 4 stars! We're happy to hear that you had a positive experience. If there’s anything we can do to make your next stay even better, please don't hesitate to let us know.
   

   Is this helpful?

9. K

   Kenn

   New York City2 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   Tiramisu was dry. Frutti de Mare was too thick, pasty !
   

   TrabuccoResponded on February 24, 2025

   Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. If you’re able to share more details, we’d love to learn how we can improve and ensure a better stay for future guests. Please feel free to reach out to us directly.
   

   Is this helpful?

10. D

    David

    Las Vegas4 reviews

    5.0

    Dined on February 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Very nice Italian restaurant and food. Located in the lobby area of the Hilton
    

    TrabuccoResponded on February 21, 2025

    Thank you for the 5-star review! We're so glad you enjoyed the Italian food and the ambiance of our location. It’s great to hear that you had a wonderful experience with us. We hope to welcome you back soon for another delicious meal!
    

    Is this helpful?