Toscana Restaurant

Review summary

1. P

   Paris

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took a friend for their birthday. We had a great time!
   

   Toscana RestaurantResponded 7 days ago

   Dear Paris, Thank you for celebrating a birthday with us! Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon! Best, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
2. M

   Michelle

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   We had reservations and were met with hostesses who were not welcoming and told us they were very busy and didn't have a table for us. Once we got seated the food was sub par, not hot, lack of flavor, and our service wasn't great. Go to Captial Prime for way better experience!!
   

   Toscana RestaurantResponded on November 10, 2024

   Dear Michelle, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
3. S

   Shella

   Las Vegas

   22 reviews

   vip
   4.0

   22 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Delicious food and lovely service. We had a great meal
   

   Toscana RestaurantResponded on November 3, 2024

   Dear Shella, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
4. P

   Patrick

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Good overall. But.. We didn't receive our drinks until we were half way through the appetizers. Reservation for 7, but table was set for 6. Details are very important, especially at a fine dining experience. It was a special occupation. Based on the website and reviews, we expected high service as well.
   

   Toscana RestaurantResponded on November 3, 2024

   Dear Patrick, Thank you for visiting us. I am very glad to hear you enjoyed our food and view. However, I am very sorry for any service lapses you experienced. Hospitality is our top priority, so I regret to hear that we were unable to provide you with the service you deserve. We would love to host you again soon! Sincerely, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
5. P

   Phil

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Mediocre food quality. Loud music with DJ made no sense. Chicken dry and tough. Server did right thing and took that entree off the bill. This was Saturday 1pm on Parents weekend so i do give them some grace here.
   

   Toscana RestaurantResponded on November 4, 2024

   Dear Phil, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
6. J

   John

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Acoustics, being able to hear others... including your wait person were challenging!
   

   Toscana RestaurantResponded on November 3, 2024

   Dear John, Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed our delicious food and wonderful ambiance. However, we apologize for the noise level in our restaurant, and we appreciate your feedback. We value your patronage and look forward to welcoming you back again soon. Best, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
7. S

   Stacy

   Detroit

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing meal at Toscana. Service was great and the food was original and delicious! We loved the Gnocchi appetizer.
   

   Toscana RestaurantResponded on November 2, 2024

   Dear Stacy, Thank you for your kind review and recommendation! It is excellent to hear that you enjoyed our service and food. That gnocchi is the best! Come back and see us soon for another great meal. Best, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
8. R

   Rob

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was outstanding. They accommodated us even though we were 30 mins late. Delicious wine and pasta. We’ll be back!
   

   Toscana RestaurantResponded on November 2, 2024

   Dear Rob, It’s wonderful to hear you had a quality experience with us. I am ecstatic that you enjoyed our food and service. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
9. G

   Gabby

   Grand Rapids

   9 reviews

   vip
   1.0

   9 reviews

   Dined on October 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have been here on multiple occasions and every time the issue had always been customer service. This time it was a mix of everything. When we first arrived our waiter was very much in a rush which we did not appreciate. We came to have a meal and drinks with friends who we have not seen in awhile and the whole time it had felt like they wanted to get it over with. The food came out cold and the drinks we ordered were absolutely disgusting. As we paid the bill 5 minutes later the fireplace was turned off and we each had a full glass of wine still left and he knew that. No food is worth the poor experience we just had.
   

   Toscana RestaurantResponded on October 30, 2024

   Dear Gabby, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much improved meal. Sincerely, Kyle Hadden Restaurant Manager
   

   Is this helpful?

   Report
10. K

    Kristie

    Detroit

    1 review

    vip
    5.0

    1 review

    Dined on October 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great food and service for a business dinner. Dining room is slightly loud.
    

    Toscana RestaurantResponded on November 2, 2024

    Dear Kristie, Five-star reviews are awesome! Thanks for taking the time to drop us some positive feedback. We hope to welcome you back soon for another exceptional meal. Best, Kyle Hadden Restaurant Manager
    

    Is this helpful?

    Report