Toscana Italian Steakhouse

Review summary

1. A

   Alice

   VIP

   El Paso

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our first time at Toscana Italian Steakhose and we were disappointed in service and food. From the hostess to our server, service was efficient but not welcoming nor friendly. We had a Caesar salad, salmon and the shrimp scampi. The food was good but it took forever for the main courses to arrive. The tables on either side of us were in the same boat. The server said it was peak time and the kitchen was backed up. Isn’t that why there are resevations??? I had also noted it was our anniversary on the reservations but there was no acknowledgment of this special day for us, our 49th! We did, however, love the hotel and the bar.
   

   Toscana Italian SteakhouseResponded 3 days ago

   Alice, Thank you for sharing your feedback. I’m truly sorry your visit didn’t meet expectations, especially on your 49th anniversary. Our goal is to provide warm, welcoming service and timely meals, and it’s clear we fell short. While reservations help us anticipate peak times, delays like this are unacceptable, and I’ll address this with our team. I also regret missing the chance to celebrate your special day. We’ll improve our process to ensure such milestones are acknowledged in the future. I’m glad you enjoyed the hotel and bar and hope you’ll give us another chance to provide the experience you deserve. Please feel free to reach out to me directly.
   

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2. R

   Robin

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We enjoyed a lovely meal. The pastas that we chose were absolutely delicious. The wine list was extensive and reasonably priced.
   

   Toscana Italian SteakhouseResponded 3 days ago

   Thanks for the feedback, Robin! We're thrilled to hear that you enjoyed your meal and found our pasta choices delicious. It's wonderful to know that you appreciated our extensive wine list and found it reasonably priced. Your feedback is valuable to us and we're glad that we could meet your expectations. We look forward to welcoming you back to Toscana Italian Steakhouse soon!
   

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3. L

   Linda

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had lunch with a friend and really enjoyed the experience. The food was very good the waitress is wonderful. It was a very relaxed, enjoyable time.
   

   Toscana Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Linda! We're thrilled to hear that you had a great experience at Toscana Italian Steakhouse. It's wonderful to know that our food and service were able to make your lunch with your friend enjoyable. We're glad you found our place relaxing and our staff helpful. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit!
   

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4. K

   Kandy

   VIP

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a fabulous meal! The short rib is to die for!
   

   Toscana Italian SteakhouseResponded 1 day ago

   Kandy, Thanks for visiting us at Toscana Italian Steakhouse! We're thrilled to hear that you enjoyed your meal and found our short rib to be a fabulous addition to your meal. Your kind words about service and value truly made our day. We strive to make every visit a memorable one and your feedback is a testament to that. We look forward to serving you again soon!
   

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5. S

   Sarah

   VIP

   Austin

   37 reviews

   4.0

   37 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Steak was great. Vegetables were undercooked. We should’ve said something. Burrata salad was missing something. Kale salad is awesome as always. Crab cakes were good. Butter pecan gelato to finish it off was delicious and perfect! Service was great!!
   

   Toscana Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Sarah! We're thrilled to hear that you enjoyed our steak and vegetables. We're sorry about the undercooked vegetables, and we'll make sure to address this with our culinary team. We're glad you liked our Burrata salad and crab cakes, and we're happy you loved our gelato. We're happy to know that our service met your expectations. We appreciate your feedback and look forward to serving you again soon.
   

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6. S

   Sharon

   Kansas City

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We needed a place to go for Thanksgiving dinner since we were traveling. Not a lot of restaurants were open so I made a reservation. The food, service and atmosphere were exceptional. Such a wonderful surprise for our Thanksgiving!
   

   Toscana Italian SteakhouseResponded 1 day ago

   Sharon, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Toscana Italian Steakhouse. We're glad that we could make your Thanksgiving dinner a special one. We strive to make our guests feel special, and it's great to hear that we have succeeded. We look forward to welcoming you back for another memorable dining experience.
   

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7. D

   Danny

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good. Cooked as requested. Service was great
   

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   Toscana Italian SteakhouseResponded on November 29, 2024

   Dear Danny, Thank you so much for the 5-star rating! We’re thrilled to hear that you had an exceptional experience with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best possible service and quality. We look forward to welcoming you back soon for another outstanding dining experience!
   

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8. S

   Susan

   Amarillo

   5 reviews

   5.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My father-in-law wanted to eat Thanksgiving dinner out. When I saw they had s Thanksgiving buffet, I called & was tood there would be allergy friendly options. When I arrived & asked, Chef D told me to tell my server to make me a gluten free plate from the kitchen. They did...actually one of the other chefs served me & made my second plate & dessert! They were wonderful, polite, gracious, & helpful! I couldn't be more grateful & pleased!!!
   

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   Toscana Italian SteakhouseResponded 1 day ago

   Susan, Thank you so much for sharing your experience with us! We're thrilled to hear that Chef D and our team were able to accommodate your needs and make your Thanksgiving dinner special. It’s wonderful to know that the team went above and beyond to ensure you had a safe and enjoyable meal. Your kind words mean the world to us, and we’ll be sure to share them with our chefs and staff. We look forward to welcoming you and your family back soon for more memorable moments!
   

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9. J

   Jack

   Amarillo

   6 reviews

   5.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The meal was fantastic for our family. The food was excellent in a nice holiday setting. A great way to celebrate Thanksgiving. The service and staff were superb and were a joy on the holiday1 Our only thing negative was the rolls were a bit disappointing considering how everything else was top notch. Still one of my favorite places to have a holiday or any kind of special occasion meal. Highly recommend Toscana for a great meal!
   

   Toscana Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, JackH! We're thrilled to hear that you and your family had a fantastic time celebrating Thanksgiving at Toscana Italian Steakhouse. It's always a pleasure to serve our guests and we're glad that you enjoyed the food and service. We appreciate your kind words about our holiday setting and the service provided by our team. We take note of your comment about the rolls and will definitely look into it. We're delighted that you consider us one of your favorite places for special occasions! We look forward to serving you again soon.
   

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10. J

    Jeanna

    VIP

    Las Vegas

    29 reviews

    5.0

    29 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our second year enjoying their Thanksgiving brunch. There is a wide variety of food and it is all delicious. I definitely recommend their holiday buffets. Outstanding!!
    

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    Toscana Italian SteakhouseResponded on November 30, 2024

    Hey Jeanna, We're thrilled to hear that you had another great experience at Toscana Italian Steakhouse for your Thanksgiving brunch. It's wonderful to know that you enjoyed our wide variety of food and found everything delicious. We're also glad that our buffets stood out for you! Your kind words mean a lot to us and we look forward to serving you again next year. Thank you for recommending us! Happy Holidays!
    

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