Torali - located at The Ritz Carlton, Chicago

Review summary

1. T

   Tylor

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I bet those steaks were snagged from Aldi or Walmart. Talk about fatty and low-grade meat. The marbling was off the charts, practically overpowering any real taste. Eating them felt like a task, not a treat. It's a bummer when you're craving a good meal and get stuck with something so mediocre.
   

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2. F

   Florence

   Chicago

   35 reviews

   vip
   5.0

   35 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have eaten breakfast many times here. The fruit plate is one of the absolute best!! Perfect fruit artfully arranged…always a treat.
   

   Torali - located at The Ritz Carlton, ChicagoResponded 6 days ago

   Thanks for joining us at Torali! We’re glad that you had a 5-star experience and hope to see you again soon. Feel free to follow us @toralichicago to keep in touch on Instagram!
   

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3. N

   Noah

   Columbus

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Easily some of the worst food I’ve had in Chicago. The waiter didn’t even bother to ask us how it was.
   

   Torali - located at The Ritz Carlton, ChicagoResponded 6 days ago

   Thanks for visiting us at Torali - located at The Ritz Carlton, Chicago. We're truly sorry to hear about your experience. It's disheartening to hear that you found our food to be subpar. We always strive to provide our guests with exceptional service and delicious meals, and apologize we fell short this time. We appreciate your feedback and will use it to improve our offerings and service. We hope you will give us another chance to impress you in the future.
   

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4. C

   Cullen

   Chicago

   16 reviews

   2.0

   16 reviews

   Dined on November 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Ambiance was phenomenal. Bread service with homemade pesto was great and our waiter was very attentive and knowledgeable. I ordered the tenderloin it arrived grossly undercooked and seemed to be a poor quality of meat. I did not enjoy it and did not eat it. Our waiter noticed appropriately and sent the manager to the table who seemed unconcerned and did not resolve the issue as expected.
   

   Torali - located at The Ritz Carlton, ChicagoResponded 6 days ago

   Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and apologize for not meeting your expectations. At Torali Chicago, we strive to provide exceptional service and a memorable dining experience for all our guests. Your comments are important to us, and we would like to learn more about what went wrong so we can address these issues and improve. Please feel free to reach out to me directly. We value your patronage and hope to have the opportunity to serve you again and provide you with the outstanding experience we are known for. Sincerely, Leo Enriquez Director of Food & Beverage
   

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5. C

   Caroline

   New York City

   6 reviews

   vip
   4.0

   6 reviews

   Dined on October 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The mac and cheese is delicious! But the service was slow the night we went.
   

   Torali - located at The Ritz Carlton, ChicagoResponded 6 days ago

   Thank you for taking the time to share your experience with us. Our goal is always to provide an exceptional dining experience, and it seems we fell short during your visit. We would love the opportunity to make things right and show you the high quality of service and dining we strive to deliver. Please consider giving us another chance to exceed your expectations. We're committed to ensuring our guests leave feeling satisfied and would be grateful for the opportunity to welcome you back. Thank you again for your review, and we hope to see you again soon to provide you with a truly excellent dining experience.
   

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6. H

   Hayden

   Des Moines

   3 reviews

   5.0

   3 reviews

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. I will definitely be back!
   

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7. T

   Theresa

   Denver

   7 reviews

   vip
   5.0

   7 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The good it’s always incredible paired with fantastic service. It’s a staple!
   

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8. c

   coco

   Chicago

   10 reviews

   vip
   5.0

   10 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We living in the neighborhood. Always come here for breakfast and brunch! The Serive always great ! Just love it !
   

   Torali - located at The Ritz Carlton, ChicagoResponded on October 1, 2024

   Thank you for your wonderful review and for highlighting the exceptional service you received during your dining experience with us. Our team takes great pride in offering our guests a welcoming and attentive dining experience, and it's rewarding to hear when we've succeeded. Your feedback is a tremendous motivation for us all and reaffirms our commitment to maintaining the highest standards of service. We will be sure to share your compliments with our team, who will be delighted to know they made such a positive impact on your visit. Thank you again for choosing to dine at Torali and for taking the time to share your experience.
   

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9. B

   Brian

   New York City

   36 reviews

   vip
   3.0

   36 reviews

   Dined on September 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The service here was top-notch. I would expect no less from a restaurant at a Ritz Carlton. The team was perfectly attentive and friendly. The food was…good but it lacked seasoning. Specifically salt. Everything needed some to get it to a good flavor. The gnocchi was perfectly cooked but my wife’s pasta dish was a little overcooked. The sound level was a bit high but at the end of the day this is a restaurant in the lobby of an energetic hotel. Not the biggest deal as we were not expecting soft violins and candlelight 🙂 Overall, it was a good meal but there are a lot of amazing restaurants in Chicago to try.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on October 1, 2024

   Thank you for your wonderful review and for highlighting the exceptional service you received during your dining experience with us. Our team takes great pride in offering our guests a welcoming and attentive dining experience, and it's rewarding to hear when we've succeeded. Although our goal is always to provide an exceptional dining experience, and it seems we fell short during your visit. We would love the opportunity to make things right and show you the high quality of service and dining we strive to deliver. Please consider giving us another chance to exceed your expectations. We're committed to ensuring our guests leave feeling satisfied and would be grateful for the opportunity to welcome you back. Thank you again for your review, and we hope to see you again soon.
   

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10. R

    Ronna

    Chicago

    19 reviews

    5.0

    19 reviews

    Dined on September 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our food is always great. The staff is beyond wonderful. They are attentive and remember everything from past visits. The very best!
    

    Torali - located at The Ritz Carlton, ChicagoResponded on October 1, 2024

    Thank you for your wonderful review and for highlighting the exceptional service you received during your dining experience with us. Our team takes great pride in offering our guests a welcoming and attentive dining experience, and it's rewarding to hear when we've succeeded. Your feedback is a tremendous motivation for us all and reaffirms our commitment to maintaining the highest standards of service. We will be sure to share your compliments with our team, who will be delighted to know they made such a positive impact on your visit. Thank you again for choosing to dine at Torali and for taking the time to share your experience.
    

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