Timo Cucina

Review summary

1. M

   Mark

   Saskatoon6 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easy reservation, great food, good price what else can you ask for.. oh yah it’s really nice inside!
   

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2. J

   JILL

   Vancouver1 review

   1.0

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was an awful restaurant experience. Food PIZZA was terrible like a ketchup on a pizza.
   

   Timo CucinaResponded on January 11, 2025

   Dear Jill, We sincerely regret that your experience with us did not meet your expectations, and we truly appreciate your feedback. We want to assure you that our pizza sauce is made in-house from scratch, using only the freshest ingredients to create a robust and flavorful base for our pizzas. We apologize if this was not reflected in your experience. Your comments are invaluable as they help us identify areas for improvement. If you’re willing to give us another chance, we’d love the opportunity to show you the quality and care we put into our dishes. Please don’t hesitate to reach out directly so we can make it right.
   

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3. OT

   OpenTable Diner

   Los Angeles3 reviews

   1.0

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   It’s a banquet space disguised as a restaurant. Yelp is not an accurate representation of this restaurant.
   

   Timo CucinaResponded on December 11, 2024

   Dear Guest, Thank you for taking the time to share your experience. We regret that our ambiance and overall value did not meet your expectations during your visit. At Timo Cucina, we aim to provide an exceptional dining experience for all of our guests. Your feedback is invaluable as we continually strive to refine both our offerings and atmosphere. While we appreciate your honest observations, we’re confident in our ability to deliver a welcoming and memorable experience. We hope to have the chance to serve you again in the future and provide a visit that aligns with our commitment to excellence. Warm regards, Timo Cucina Management
   

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4. J

   Jay VIP

   San Francisco1 review

   4.0

   Dined on November 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was good overall, food was great, servers were polite. Didn’t have a please t experience with the host. Despite having a reservation, she had an attitude.
   

   Timo CucinaResponded on December 11, 2024

   Dear Jay, Thank you for sharing your experience with us. We’re thrilled to hear that you enjoyed the food, service, and overall atmosphere during your visit. Your kind words about our servers mean a lot to us. However, we sincerely apologize for the less-than-pleasant interaction you experienced with our host. Ensuring every guest feels welcomed and valued is a top priority, and we regret that we fell short in this regard. Please know that your feedback has been shared with our team so we can address this internally and ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide a seamless and enjoyable experience from start to finish. Warm regards, Timo Cucina Management
   

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5. R

   RJ VIP

   New York City1 review

   2.0

   Dined on November 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   This was definitely underwhelming. Wouldn’t go back. Food was ok. Atmosphere was non existent. It all felt really weird and uncomfortable. Service was good considering it was just 1 guy doing everything.
   

   Timo CucinaResponded on November 27, 2024

   RJ, Thank you for taking the time to share your experience. We regret that the atmosphere and food did not meet your expectations, and we understand how important these elements are to creating a comfortable and enjoyable dining experience. We’re glad to hear the service stood out despite the circumstances, and we’ll make sure to acknowledge the efforts of our team member. Your feedback is crucial, and we’ll use it to make the necessary improvements. We hope you might consider visiting us again in the future.
   

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6. J

   Jennifer

   New Orleans3 reviews

   1.0

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were super disappointed. The server recommended the focaccia and what they served us definitely wasn’t focaccia. It was pizza dough with a ton of cheese and oil on it. The three cheese pepperoni pizza was drenched in grease. It was a red flag when we walked in and it was empty.
   

   Timo CucinaResponded on November 27, 2024

   Dear Jennifer, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is always to deliver high-quality dishes and recommendations, and it seems we fell short during your visit. We value your comments and will share them with our kitchen team to ensure improvements are made. If you'd like to discuss your experience further, please don’t hesitate to reach out to us directly. We hope to have the opportunity to serve you again and provide the exceptional experience we strive for.
   

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7. D

   Danielle

   New York City1 review

   4.0

   Dined on November 15, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very limited menu, nice ambiance, food was just ok
   

   Timo CucinaResponded on November 20, 2024

   Dear Danielle, Thank you for your feedback. We’re glad you enjoyed the ambiance and appreciate your honesty about your experience with the menu and food. We strive to create a balanced menu and dishes that delight all of our guests. Your comments will help us identify areas for improvement. We hope to welcome you back in the future for an enhanced dining experience!
   

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8. J

   Janice

   Phoenix2 reviews

   5.0

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice restaurant- food was excellent- service was friendly
   

   Timo CucinaResponded on November 15, 2024

   Dear Janice, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your visit, from the excellent food to the friendly service and quiet ambiance. We look forward to welcoming you back for another great experience! Warm regards, Timo Cucina Team
   

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9. A

   Amy

   Orange County3 reviews

   1.0

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s not a proper restaurant. It’s more like the event center for weddings and they make is a “restaurant” when not in use. They were understaffed and we watched another couple leave shortly after we were seated. The staff appeared overwhelmed and unable to accommodate. So we left
   

   Timo CucinaResponded on November 14, 2024

   Dear Amy, Thank you for your feedback. To clarify, we are a full-service restaurant, open five evenings a week for dinner. It seems there may have been some confusion about our hours of operation, as we are not open for lunch or seven days a week. We regret that you left without dining, as we would have loved the chance to provide you with the quality food and service we are known for. While we welcome all feedback, we believe it is only fair to fully experience a restaurant before leaving such a low 1 star (!) rating. Should you decide to visit during our dinner hours, we would be happy to offer you a memorable dining experience.
   

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10. M

    Mr. Gagan VIP

    Toronto56 reviews

    3.0

    Dined on October 26, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Service was ok Pizza was good. Pasta was ‘ok’. Tomato Sauce was too sweet … in my opinion. Overall ok. Not good not bad. Thanks
    

    Timo CucinaResponded on November 15, 2024

    Dear Mr. Gagan, Thank you for your feedback. We are glad you enjoyed the pizza and appreciate your comments about the pasta and tomato sauce. Your input helps us refine our offerings to better suit our guests' preferences. We hope you will visit us again and give us another opportunity to deliver a more memorable experience. Warm regards, Timo Cucina Team
    

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