The Maltings Coffee Shop

Review summary

1. K

   Karen

   Dumfries and Galloway2 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, lovely friendly staff and very attentive. Been a few times and it never disappoints.
   

   The Maltings Coffee ShopResponded on February 24, 2025

   Dear Karen, Thank you so much for taking the time to leave such a fantastic review of The Maltings Coffee Shop! We're absolutely thrilled to hear that you would recommend us and that you've enjoyed your visits. It's wonderful to know you find our food great, our staff lovely and friendly, and that you feel well attended to. We're also delighted you appreciate the lively, charming atmosphere and that you consider us a neighbourhood gem, perfect for brunch, groups, and even business meals. We're particularly pleased that you've been back multiple times and that we consistently meet your expectations. Your positive feedback means a lot to our team and we look forward to welcoming you back to The Maltings Coffee Shop again soon! Warm regards,
   

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2. M

   Mary

   Glasgow3 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have lunch here approximately twice a month as a treat, it never disappoints lovely place lovely staff and great food thank you
   

   The Maltings Coffee ShopResponded on February 24, 2025

   Dear Mary, We were so pleased to see your glowing review of The Maltings Coffee Shop! It's truly heartwarming to know that we've become your regular lunch spot and that you consistently enjoy your experience with us. We're delighted to hear that you rate our food, service, ambiance, and value all with 5 stars. Your kind words about our lovely place, lovely staff, and great food are deeply appreciated. We're particularly thrilled that you visit us approximately twice a month as a treat and that we never disappoint. It's a testament to our commitment to providing a consistently exceptional dining experience. Thank you again for your continued patronage, Mary. We look forward to welcoming you back to The Maltings Coffee Shop time and time again. Warm regards,
   

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3. H

   Hazel

   Dumfries and Galloway1 review

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely homemade soup definitely worth having a bowl. The salmon sandwich was out of this world not too strong with the whisky. Lovely choice of cakes too.
   

   The Maltings Coffee ShopResponded on February 24, 2025

   Dear Hazel, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your visit to The Maltings. It's fantastic that you loved our homemade soup and found the salmon sandwich "out of this world" – we're especially pleased you appreciated the subtle whisky flavour. We're also delighted you enjoyed our cake selection. We're so glad you found our atmosphere charming and appreciate your kind words about our service, ambience, and value. We're proud to be a neighbourhood gem and it's lovely that you noted our dog-friendly, gluten-free-friendly, and scenic outdoor dining options. We look forward to welcoming you back again soon!
   

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4. G

   Gill

   Dumfries and Galloway1 review

   2.0

   Dined on February 20, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   One hour and 15 minutes is not enough time for 2 people to order food and eat meal without rushing. Presume that includes waiting time for food!). Felt we were a nuisance. First greeting we received was to inform us that table was required at a certain time!
   

   The Maltings Coffee ShopResponded on February 24, 2025

   Dear Gill, thank you for your feedback. We're truly sorry you felt rushed during your visit. We understand that 1 hour 15 minutes felt insufficient. This time limit is usually communicated at booking, and we apologise if it caused you stress. The Maltings was exceptionally busy due to school holidays, leading to constant bookings. We did remind guests of table times to manage the flow, not to make you feel unwelcome. We regret you felt like a nuisance. We value your input and will improve communication about booking times, especially during peak periods. We hope you'll consider visiting again.
   

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5. G

   Guy

   Dumfries and Galloway2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely meal of Annandale burgers. Tasted fantastic and really good value for money. Availed ourselves of the outstanding toilets, immaculate as ever, then bought my usual bottle of Peated Rascally from the shop. Once in the shop had an interesting discussion concerning peated malts and which is my favourite. The only issue is the number of people who came in the coffee shop to be turned away because they hadn’t booked. There were numerous tables empty with reserved on them which were still empty when we left. Perhaps if staff explained the tables were booked but if the person asking could vacate it before the person who reserved it arrived it would avoid a lot of dissatisfied customers leaving. At least 4 couples were turned away in a 30 minute period whilst we were eating who had made a special trip out to the distillery.
   

   The Maltings Coffee ShopResponded on February 24, 2025

   Dear Guy, Thank you so much for your glowing review of The Maltings! We're thrilled to hear you enjoyed your Annandale burgers, our peated Rascally, and our immaculate facilities. We're particularly pleased that you found our service and atmosphere welcoming. We understand your concern about walk-ins being turned away. We always strive to accommodate as many guests as possible, but unfortunately, due to the nature and timing of our bookings on that Saturday, we were unable to offer tables to everyone who walked in.
   

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6. L

   Liz

   Dumfries and Galloway1 review

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third visit, didn't disappoint. Excellent food, very clean and welcoming place. Lovely roaring fire and friendly staff. Will be returning.
   

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7. M

   Mary

   Glasgow3 reviews

   5.0

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure, food always fresh, lovely staff & lovely surroundings
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Mary, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you consistently enjoy your visits and appreciate our fresh food, attentive staff, and pleasant surroundings. We value your patronage and look forward to the pleasure of welcoming you back in the near future.
   

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8. N

   Nigel

   Yorkshire9 reviews

   1.0

   Dined on January 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The rating given is because we booked on line the day before and turned up at the booked time to find everything locked up. Perhaps this was because of the weather but I feel we should have received an email to tell us what was happening so we didn't waste time making a detour to our journey. On all previous visits the service has been excellent and with good food
   

   The Maltings Coffee ShopResponded on January 30, 2025

   Dear Nigel, We are so sorry for the inconvenience caused by the recent power outage due to the storm. Our energy provider was working hard to restore power, but unfortunately, the intermittent outages made it impossible for us to reopen on Sunday as planned. We did our best to communicate with all guests using the Opentable system, but it appears that a couple of messages, including yours, did not get delivered. This was due to the ongoing issues with both power and internet access. We sincerely apologise for this. We also posted updates on our website and social media channels, but we recognise that this is not a substitute for direct communication. We value your understanding and hope you will consider dining with us again in the future.
   

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9. M

   Mary

   Glasgow3 reviews

   5.0

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely surroundings, beautiful fresh food, lovely pleasant staff & good value
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Mary, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you enjoyed your visit and appreciate our lovely surroundings, beautiful fresh food, lovely pleasant staff, and good value. We look forward to welcoming you back again soon. Best regards, The Maltings Coffee Shop Team
   

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10. S

    Sandra

    Glasgow2 reviews

    5.0

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing venue, after a super knowledgeable tour of the distillery we were further impressed by the quality and professionalism of the staff in the coffee shop. By far the best experience we have had!! It was our friends 70th birthday treat and he had the best time thanks to all the amazing staff who were on duty of the 19th January at 1-4pm, thank you so much and we will definitely return and pass on our recommendations to others. There is a positive ethos from the staff and the ambience was perfect!! Well done to everyone your product rocks!!!!
    

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