The Wilbur Mansion

Review summary

1. M

   Mariah

   Philadelphia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   We dined here for dinner on Valentines Day with their prefix menu. We were sat in the Wine Cellar Glass Room which is just the basement. Tiny black bug on the table glassware. We moved tables because our table was super wobbly and there’s nothing I hate more than a wobbly table. The new table we were moved to was still wobbly and there was another tiny black bug on the table. We flicked it off and enjoyed the rest of our date lol. Being in the basement be aware it’s a bit loud from people upstairs walking around. Service was excellent and food came out fast. Wilbur salad & burrata were good. I enjoyed the seabass but the rice was undercooked. My husband enjoyed his steak. Cheesecake was ok, sundae brownie was good. Wines were good. Would I go back? Nah.. Would I recommended? Eh maybe. I’m sure upstairs ambiance and normal menu makes a difference. Parking was easy and it’s local. 7/10
   

   The Wilbur MansionResponded 1 day ago

   Dear Mariah, Thank you for spending your Valentine’s Day with us and for taking the time to share your feedback. We’re pleased to hear that you enjoyed the service, the food came out promptly, and that several of the dishes and wines were to your liking. That said, we sincerely apologize for the issues you encountered. We understand how those details can impact the overall experience, and we’ll be addressing them with our team to ensure they’re resolved. Additionally, we appreciate your thoughts on the rice and ambiance in the Wine Cellar—your insights are invaluable as we continue to refine our offerings. We’d love the opportunity to welcome you back to dine in our main dining room and experience the full ambiance of The Wilbur Mansion. Yours in Hospitality, Lorrie Miller
   

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2. A

   Annette

   VIP

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We once again have thoroughly enjoyed our experience at The Wilbur Mansion. The food was exceptional and staff were polite and attentive. It was a wonderful Valentine’s Day celebration! ❣️
   

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3. A

   Angela

   Philadelphia

   20 reviews

   4.0

   20 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Crab cakes and Wilbur salad are delicious. Filet Mignon dinner also delicious. Lobster bisque was not so great, sorry to say. It had more of a tomato soup taste and not one chunk of lobster. The prefix menu on Valentine's Day was nice but the option to order from the regular menu would have been preferred, and a lobster tail dinner on the daily menu or offered as a special would be wonderful! Actually dinner specials in general would be a nice touch. I have dined here a few times and I don't recall any specials ever being offered. The atmosphere and ambiance are fabulous with ornate restored carved wood throughout. Service is amazing when it's not super busy.
   

   The Wilbur MansionResponded 1 day ago

   Dear Angela, Thank you for your continued support and for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the crab cakes, Wilbur salad, and filet mignon, as well as the ambiance of The Wilbur Mansion. Your kind words about our service mean a lot to us! We appreciate your honest feedback about the lobster bisque and the desire for more flexibility with the Valentine’s Day menu. That’s a great suggestion, and we’ll take it into consideration as we continue to enhance our offerings. We truly value your insights and look forward to welcoming you back for another wonderful experience soon! Yours in Hospitality, Lorrie Miller
   

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4. D

   Debra

   Philadelphia

   28 reviews

   5.0

   28 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is top notch! Such a great location for a special night out. Food is exceptional as is the service!
   

   The Wilbur MansionResponded 1 day ago

   Dear Debra, Thank you for your kind words! We’re so glad you enjoyed your experience, and that The Wilbur Mansion could be a part of your special night out. We appreciate your support and look forward to welcoming you back again soon! Yours in Hospitality, Lorrie Miller
   

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5. R

   Rick

   Philadelphia

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was our first time dining at the Wilbur Mansion, and it was memorable. Table service was excellent, and the food was first class, fine-dining at its best. It was great to sit down for a meal at a restaurant where conversation was possible, due to a quiet atmosphere.
   

   The Wilbur MansionResponded 1 day ago

   Dear Rick, Thank you for taking the time to share your dining experience at the Wilbur Mansion! We are delighted to her that you thoroughly enjoyed our quaint atmosphere, outstanding dishes, and top notch service. We hope to serve you again soon! Yours in Hospitality, Lorrie Miller
   

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6. K

   Krista

   Philadelphia

   8 reviews

   5.0

   8 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was so genuinely welcome and gracious upon our arrival & Samara was so warm, bubbly & fun and spent extra time at our table to make sure the restaurant was truly accommodating to my husband’s allergy needs. We had an amazing experience and will definitely be back!
   

   The Wilbur MansionResponded 1 day ago

   Dear Krista, Thank you for your wonderful review! We’re so happy to hear that our team, especially Samira, made you feel welcomed and well cared for. Ensuring a comfortable and accommodating experience for all our guests is a top priority, and we’re delighted that you had such an amazing time. We can’t wait to welcome you back to Wilbur Mansion for another great experience soon! Yours in Hospitality, Lorrie Miller
   

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7. C

   Charlie

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on February 7, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Service was the only saving grace - waitress and wait staff were lovely. Food was terrible. There were four in our party. The “special” was a decent entree but I made the mistake of not asking the price when ordering, only to find out it was $70 when we received our bill. To their credit, they did remove a fettuccine/chicken dish from the bill, which was just inedible. Maybe it was an off night for the kitchen staff but shame on them for up-charging more than twice as much as the average entree for a hunk of rare yellowfin on a bed of spinach orzo - nothing special about it. Never again.
   

   The Wilbur MansionResponded 1 day ago

   Dear Charlie, Thank you for taking the time to share your feedback. While we’re pleased to hear that our service team provided a positive experience, we’re truly sorry that the food did not meet your expectations. We strive to provide exceptional dining experiences, and it’s disappointing to hear that we fell short during your visit. Regarding the pricing of our specials, we aim to offer high-quality ingredients and unique dishes, but we understand that transparency is key. I’d love the opportunity to personally connect and discuss your experience further—please feel free to reach out to me directly. If you’d be open to giving us another chance, we’d love the opportunity to provide you with the experience we’re known for. Yours in Hospitality, Lorrie Miller
   

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8. B

   Brian

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   This was our second visit to The Wilbur Mansion. We enjoyed having a quieter room to converse with friends. The drinks were wonderful. As a vegetarian, I am disappointed that there is no vegetarian entree included on the menu. I ordered a flatbread which was tasty but cold. I ordered the Wilbur Mansion salad. The salad was tasty, but rather small for a charge of $15. I was underwhelmed with my offerings as a vegetarian and had to settle for a flatbread and salad for a Saturday dinner in a beautiful venue. As I mentioned, not only was I underwhelmed with the options, but the price of the salad given its size is not appropriate and the flatbread was cold. I will think twice about returning until there are more options for a vegetarian (besides flatbread and salad).
   

   The Wilbur MansionResponded 1 day ago

   Dear Brian, Thank you for choosing to return to The Wilbur Mansion and for taking the time to share your thoughts. We’re so pleased to hear that you enjoyed the ambiance and drinks during your visit. We also truly appreciate your feedback regarding our vegetarian options. While we do offer a variety of vegetarian dishes, it seems that the options were not communicated clearly to you, and for that, we sincerely apologize. We will work with our team to ensure that our offerings are properly highlighted so all guests are aware of the full range of choices. We’re grateful for your honest input and would love the opportunity to welcome you back and provide a better experience. Yours in Hospitality, Lorrie Miller
   

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9. M

   Maureen

   Philadelphia

   1 review

   5.0

   1 review

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was so fresh and delicious! This was my first time here. Hope to return!
   

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   The Wilbur MansionResponded 1 day ago

   Dear Maureen, Thank you for your wonderful review! We’re so happy to hear that you enjoyed your first visit and found everything fresh and delicious. We truly appreciate your kind words and the great tags you added—they perfectly capture what we strive to offer! We’d love to welcome you back again soon for another fantastic experience. Yours in Hospitality, Lorrie Miller
   

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10. M

    Michael

    Philadelphia

    14 reviews

    5.0

    14 reviews

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Spectacular. Started at bar. Master bartenders. Both drinks. Smoked tequila and a white cosmo. Dinner was equally fantastic. Sea bass was perfect. Will absolutely be back.
    

    The Wilbur MansionResponded on January 28, 2025

    Hello Michael We are happy to hear you enjoyed your experience with us and that you liked the winter white cosmo, smoked tequila and your sea bass. We hope to see you back soon. Michelle General Manager
    

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