The Tavern at Heathman

Review summary

1. M

   Megan

   Portland

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We waited over 1 hour, twenty minutes and had only seen the wait staff twice. Once to show us the tea selection and the second to bring water carafes which she asked us to pour ourselves so that she could get our tea out. Never saw her again. We finally decided to find a manager since no one else had checked on our table in that time. The manager said they would look into it but overall our time was disappointing and ruined, expecting a special holiday experience with loved ones. The price point is high and we expect more from the Heathman having had good experiences there years ago. Our table for six was put on the upper mezzanine which felt like overflow space. If you go to holiday tea, ask where you’ll be seated so you aren’t forgotten. Really dissatisfied and hope they get it together.
   

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2. J

   Julie

   Portland

   33 reviews

   4.0

   33 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was so good being back at the Heathman for Holiday Tea!! Feels like a few kinks are still being worked out in food timing/delivery, reservations but nothing major-can’t wait for next year!!
   

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3. D

   Drew

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Holiday Tea was everything we wanted it to be! Everything was perfect. Delicious offerings, and tea. Our server and everyone else working was so kind and helpful. Such a wonderful experience!
   

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4. L

   Laurie

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We all enjoyed the holiday tea. Service was excellent. My complaint would be the 24% tip that was automatically added. Patrons should be able to have more control over the tip.
   

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5. S

   Shauna

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time for Christmas Tea. The food quality was superb and the service was great. Definitely would do again. Make reservations early!
   

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6. K

   Kathy

   Portland

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Disappointed we were seated upstairs in an ‘overflow’ sitting feel and no holiday decor visible. Felt we should have been advised at time of reservation to the automatic 24% gratuity for just 2 people.
   

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7. D

   Dianne

   VIP

   Portland

   3 reviews

   3.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   I have been coming to the The Heathman for more than 20 years for Holiday Tea. It is such a high point of the season! I have brought numerous family members, friends and colleagues to enjoy a proper tea. But this year I was disappointed at the high price and very little quantity of food. That ticket price should affort more food per person. We each got a 2 inch by 2 inch sandwich, a very small scone, small bits of a deepfried fish puff, a very small fish egg 'cone,' and not even a full teaspoon of clotted cream and jam. This compares unfavorably to prior years where each person got a selection of small sandwiches (three or four each), a small quiche, a sizeable scone, and other savories as well as sweets. The cream/milk for our team came in very containers of less than and ounce each. What a disappointment to pay that much money and get very paltry servings. Service was friendly and responsive, but we were seated for 40 minutes before we even got our tea served. Three times we had to send the pot of chai tea back because there was a very small quantity of tea leaves in the pot, making for very weak tea. I don't know if the servers understood how to make tea.
   

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8. T

   Teresa

   VIP

   Portland

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My girlfriends and I did High Tea at Heathman Hotel! It wasn’t in the restaurant but the Libray! Food was excellent a variety of sweet snd savory! We had fun dressing up and all wore Fascinators aka Hats!!!
   

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9. C

   Cindy

   Portland

   11 reviews

   4.0

   11 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Such a lovey location and good menu. Service was slow, but friendly. Food was good. One of our party had a cold dish. It was a busy night, seem the staff was not prepared for that. Think some little improvements needed, and hope it happens. Much potential with this restaurant!
   

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10. S

    Stephanie

    Seattle

    11 reviews

    3.0

    11 reviews

    Dined on December 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Went for the holiday tea. We were seated a half hour after our reservation. Very underwhelmed by service, the food and the overall feeling. To add to the experience a 25% service fee and a 2.5 credit card recapture fee was added. We won’t go back for this experience again.
    

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