The Tavern at Heathman

Review summary

1. R

   Rennie

   VIP

   Portland

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We advised we were going to a show and got there early (5:20 for 5:45). We ordered right away and the Crab Bisque was cold. It was nearly an hour before we got our food and the steaks were not cooked properly and somehow lukewarm at the table. We had to eat fast to get in the theater, some missed the beginning of the show. Then for some reason we went back for a drink after the show and were treated rudely. The restaurant is next door to the theater, this isn’t the first time they’ve had a busy crowd on a Sunday. I don’t know what happened, this was historically a classic Portland eatery.
   

   The Tavern at HeathmanResponded today

   Thanks for the feedback, Rennie. We're really sorry to hear about your experience at The Tavern at Heathman. We strive to provide a comfortable and enjoyable dining environment, and it's clear we fell short during your visit. We apologize for the delay with your food and the service you received. We take your comments seriously and will address them with our team to ensure this doesn't happen again. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. T

   Teri

   Seattle

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was very good; portions are small and the prices are on the higher side, given the location that is to be expected. Our service was good, a drink order was late getting to the table, but otherwise decent.
   

   The Tavern at HeathmanResponded today

   Thanks for the feedback, Teri! We're thrilled to hear that you enjoyed the food and found our portions satisfying. We understand that you found our prices on the higher side, and we're always looking for ways to improve. We're glad that our service met your expectations and that you enjoyed your drink order. We hope to see you again soon at The Tavern at Heathman.
   

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3. L

   Laura

   Portland

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food was just not good. I don’t think we really enjoyed anything. Service was slow. We had our water refilled 1 time during the meal. I have had an upset stomach all night after eating there. I would not return.
   

   The Tavern at HeathmanResponded today

   Laura, We're really sorry to hear about your disappointing experience at The Tavern at Heathman. We strive to provide our guests with great food and service, and it's clear we fell short during your visit. We appreciate your feedback about the slow service and your stomach discomfort, and we assure you that we are taking these matters seriously. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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4. D

   Duke

   Portland

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We had reservations got seated early took 30 min to get our first round of drinks and didn’t get our food we had to leave at 7 for our event next door. I would like to say it was because they were busy but went back the next day for breakfast and it took an hour and a half to get our food and they were not busy at all.
   

   The Tavern at HeathmanResponded today

   Thanks for the feedback, Duke. We're sorry to hear that your experience at The Tavern at Heathman didn't meet your expectations. We understand how frustrating it can be to wait for your food, especially when you've made reservations and ultimately not receive your main entree. We truly appreciate your feedback as we strive to improve our service during peak and busy times. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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5. T

   Theresa

   Portland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The appearance was very appealing and welcoming. I was looking forward to eating here before the show we were seeing. The service was extremely slow, and our friend's salmon was nearly raw (after waiting nearly 40 minutes for our food). My burger was good, nothing too spectacular. My husband's meal was probably the best - the oxtail manicotti. I don't think we'll be back anytime soon. It was a very underwhelming dining experience.
   

   The Tavern at HeathmanResponded today

   Thanks for the feedback, Theresa. We're glad you liked the ambiance at The Tavern at Heathman. We're sorry to hear that your experience with our service was not up to par. We're always looking to improve and your feedback is valuable to us. We're glad to hear that you enjoyed your meal, especially the oxtail manicotti. We understand your disappointment with the food quality and the wait time. We hope you'll give us another chance in the future to provide a better experience. Best, The Management Team
   

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6. K

   Kayisha

   Phoenix

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Beautiful restaurant, but the service was lacking. We had the Valentine’s Day Course meal reservation and our table wasn’t ready had to wait 15 mins for it but the hosts was discussing in front of us why the table wasn’t ready which was odd. When we finally got seated drinks took a half hour to come out, we got to our second course and didn’t even have silverware and at this point our drinks, main course order was never taken until last minute and that took very long to come out as well. Spent 2.5 hours there for only 3 courses the 4th course we just asked to take it to go. Just overall slow service.
   

   The Tavern at HeathmanResponded today

   Kayisha, We're truly sorry to hear about your experience at The Tavern at Heathman. We strive to provide a memorable dining experience for all our guests and it's clear we fell short during your visit. We understand the importance of prompt service and the delay you experienced on your visit is not reflective of our usual standards. We also apologize for the oversight regarding the table not being ready. We appreciate your patience and understanding. Your feedback is valuable to us and we will use it to improve our service. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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7. J

   Julio

   Portland

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice to enjoy a great meal with good food and not too noisy. Excellent service and it was nice that for the most part people actually dressed like they were out to dinner. We will return.
   

   The Tavern at HeathmanResponded today

   Julio, We're delighted to hear that you enjoyed your meal at The Tavern at Heathman and appreciated our service. We always strive to create a comfortable and enjoyable atmosphere for our guests. Your feedback about our guests dressing like they're out to dinner is much appreciated. We're looking forward to welcoming you back soon! Best Regards, The Management Team
   

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8. J

   Jennifer

   Portland

   11 reviews

   3.0

   11 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was slow, it took 2 hours for our meal. Attention to detail was missing had to ask for water after order was taken for drinks, lack of pick up of finished dishes, glassware. Food good but confusing. Oysters on half shell were frozen and covered with strings of saffron which felt like eating crunchy hair. Seating was too close to table next to you for fine dining. I don’t want to hear everything my neighbor is saying and vise versa. Couches too low for comfort. Desert was the best.
   

   The Tavern at HeathmanResponded today

   Hey Jennifer, We appreciate your candid feedback and are sorry to hear about your experience at The Tavern at Heathman. We always aim to deliver a top-notch dining experience and it's clear we fell short during your visit. We take your comments about the service speed, the oysters, and the seating very seriously. We will certainly address these issues to improve our future guest experience. We're glad you enjoyed the dessert, but we understand that other aspects of your visit did not meet your expectations. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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9. M

   Mary

   Tahoe

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Understaffed probably because of busy theatre night. Food pretty good and servers were trying but restaurant completely unprepared to handle a full night. Our table was pushed up against the bar with someone leaning on us! They totally forgot the people next to us and did not come back for our requested coffee and desert order. Would not go there again unless I was dropping in at a time it did not look full.
   

   The Tavern at HeathmanResponded 4 days ago

   Thanks for the review, Mary. We're truly sorry to hear about your experience at The Tavern at Heathman. We understand how important it is to have efficient service during busy times, and we apologize for the lapse in our service. We're glad to hear that you enjoyed our food, but we understand that this did not meet your expectations. We appreciate your feedback and will certainly address this issue to ensure it does not happen again. We hope you'll consider giving us another chance to provide you with the service you deserve. Best regards, The Management Team
   

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10. J

    Jeffrey

    VIP

    Portland

    64 reviews

    5.0

    64 reviews

    Dined on February 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Another enjoyable meal at the Heathman Tavern. We have been several times now, and it has been consistently good. I had the steak frites and my friend had the salmon and arugula and both were delicious. Our server was delightful and the drinks were good. I still miss the old Heathman Restaurant, but the Tavern is a worthy, less expensive, and more casual successor.
    

    The Tavern at HeathmanResponded 4 days ago

    Thank you for the feedback, Jeffrey! We're thrilled to hear that you've consistently enjoyed your meals at The Tavern at Heathman. It's great to know that our steak frites and salmon dish met your expectations. We're also glad that our service and drinks were up to the mark. We appreciate that you find the Tavern a worthy stop for a casual meal. We're looking forward to serving you again soon! Best, The Management Team
    

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