The Ship Elswick

Review summary

1. J

   John

   Lancashire

   1 review

   1.0

   1 review

   Dined on February 7, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Nearly empty Bring back the menu they had prior to Covid !
   

   The Ship ElswickResponded 4 days ago

   Dear John, Thank you for your feedback. We're sorry to hear you were disappointed with our current menu. We appreciate your input and will certainly take it into consideration as we continue to make improvements. Best regards, The Ship
   

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2. A

   Anthony

   Lancashire

   13 reviews

   5.0

   13 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We both ordered the gammon steak and it was delicious, very well cooked and we enjoyed every bite. I ordered the cherry sundae and my wife ordered the sticky toffee pudding both were delicious. Well recommended.
   

   The Ship ElswickResponded on February 5, 2025

   Hi Anthony, We are pleased to hear that you enjoyed your gammon and our delicious desserts. We hope to see you again soon! Many Thanks Amy , Joe and The Ship Team
   

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3. J

   Judith

   Lancashire

   4 reviews

   5.0

   4 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoyed the food, but the change of management but retained men seems to have led to even better quality and taste of dishes. Table service a definite improvement. The wine I wanted wasn't available, but I was offered an alternative with a good discount. I very much appreciate this gesture. The wine wasn't quite as good but it was ok. We had a shared southern fried chicken starter and a mixed grill each. The steak was cooked beautifully, and the sausage was delicious.
   

   The Ship ElswickResponded on February 5, 2025

   Hi Judith, Thank you for taking the time to leave this review. I am sorry that we did not have the wine that you wanted available but i am happy to hear that you appreciated the discount. Its great to hear that you enjoyed your food, we hope to see you again soon! Many Thanks Amy
   

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4. J

   Jan

   Lancashire

   2 reviews

   2.0

   2 reviews

   Dined on January 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food was a big disappointment. The prawn starter was very bland, just a couple of bitter baby gem leaves and some prawns in sauce on a plate I had expected maybe some cucumber or something. Flavourless meat. I neither Hubby or I could eat the chips and peas as they were quite hard. I did tell the waitress that we were disappointed in what was meant to be a birthday meal and just got a “sorry about that”. She could clearly see we’d hardly touched our food. Below average pub food rather than a restaurant experience I’m afraid. We were hungry but didn’t want to risk having to pay for a below average pudding too.
   

   The Ship ElswickResponded on February 5, 2025

   Hi Jan, We are sorry to hear that your meals and the service you received did not meet our usual standards. This feedback is very disappointing. I will discuss this with our team to understand what went wrong during your visit. If you have some time, please contact me directly to provide more information about your experience. I will do my best to make it right for you. You can call the pub at 01995918797 and ask for Amy. Thank you for your understanding. Many Thanks Amy
   

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5. G

   Gerald

   Las Vegas

   17 reviews

   4.0

   17 reviews

   Dined on January 17, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Although the service was generally good there was a tendency to be forgotten and it wasn’t just us. As a server passed by “I’ll be with you in a moment” never happened even had to go get our own menus and order at the bar, the focus appeared to be on the larger tables. However the food was hot and good to eat. Nothing exceptional but generally good. The ambiance was much better than in previous visits
   

   The Ship ElswickResponded on February 5, 2025

   Hi Gerald, We strive to provide all our guests with the best possible experience, so I am sorry to hear that this was not the case during your visit. Thank you for taking the time to share your feedback; we will use it to improve for the future! I'm glad to hear that you enjoyed your meals and appreciated the ambiance of the pub. We hope you will visit us again so we can show that this is not our usual standard of service. Many Thanks Amy & Joe
   

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6. J

   Julie

   Lancashire

   2 reviews

   1.0

   2 reviews

   Dined on January 9, 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Unfortunately, underfoot was icy when we visited and nowhere outside had been gritted, it was like an ice rink trying to get in and two of our group were stroke survivors. Once inside, there was no heating on! In January! There is a log fire which was not lit. When we asked, we were told they had run out of logs by one staff member, while another said the chimney sweep was due today. But when we left it was lit! The waitress kindly put us in a conservatory where fan heaters were working, otherwise we would have left. The food was nice, and good value. A shame the rest spoilt our visit.
   

   The Ship ElswickResponded on February 5, 2025

   Hi Julie, We apologize for not having gritted the paths before your visit. We attempted to do so, but unfortunately, we were unable to secure any materials. We understand this is not acceptable, and we will be better prepared in the future. Regarding the heating, we were in the process of addressing the issue caused by frozen pipes due to the snow. This situation was beyond our control, and as someone who often feels cold, I completely understand your frustration. I acknowledge that the fire was not lit during part of your visit. There were delays with the chimney sweep, which we could not avoid. We usually aim to have this completed before the pub opens, but this time it could not be helped. I can assure you our heating is now fixed and should you visit again will be nice and warm. Amy
   

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7. J

   John

   Lancashire

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff are very attentive and helpful, they help to make your visit as friendly as possible.
   

   The Ship ElswickResponded on January 6, 2025

   Hi John, Thank you for your review, We aim to provide all of our guests with a great experience at The Ship! We hope to see you again soon. Joe & Amy
   

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8. A

   Amanda

   Lancashire

   1 review

   1.0

   1 review

   Dined on December 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Visited today and was massively disappointed with the Beef roast dinner. The beef was overcooked and tough, the roast potatoes were undercooked/rushed, not crispy at all and rock hard in the middle. The mixed vegetables were average however the creamed leak was very good. The Yorkshire pudding was clearly frozen and really poor quality. And to top it off the gravy was like water and had to ask for extra just to be able to moisten up the beef or I could have possibly choked on it. We also ordered cauliflower cheese as a side and that was really good.
   

   The Ship ElswickResponded on January 6, 2025

   Hi Amanda, I'm sorry to hear that you did not enjoy your meals. If you had brought this to my attention on the day of your visit, I would have been more than happy to address it for you. Please feel free to call me to discuss your experience, and I will gladly work to make things right. Thank you for bringing this to our attention, as it does not reflect the standard we strive for. Best regards, Amy
   

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9. J

   Jackie

   Edinburgh

   1 review

   5.0

   1 review

   Dined on December 27, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Decided to try The Ship as it has recently reopened in the village. My mum and I were pleasantly surprised by the standard and quality of the food compared to the price. We booked a table for 6pm on the Friday between Christmas & New Year. Understandably it was relatively quiet with only another couple of tables occupied but it had a good atmosphere and the staff were very welcoming and friendly. What a great eating place in a small village. As a family we wish them every success and we will definitely be back.
   

   The Ship ElswickResponded on February 6, 2025

   Hi Jackie, Thank you for your review. We are delighted to hear that you enjoyed your visit and hope you continue to do so. We look forward to seeing you again soon!
   

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10. B

    Billy

    Lancashire

    1 review

    5.0

    1 review

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    good service of manager Amy would defo go again 👍👍
    

    The Ship ElswickResponded on January 6, 2025

    Hi Billy, Thank you for your lovely review! Amy
    

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