The Royce Steak House

Review summary

1. C

   Clara

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I dined with my family who was visiting from out of town at the Royce on 12/20/24 at 6:30 pm. Being this special time of year, we chose the Royce for its upscale atmosphere and exquisite menu. Unfortunately, my experience was marred by a series of missteps that were hard to overlook, especially given the high price tag and mandatory service fee. First, the ambiance was undeniably impressive, with a sophisticated design and an intimate setting. However, the highlight quickly faded when it came to the service. Despite the hefty service fee added to our bill, the service was inattentive at best. Our waiter seemed distracted from the moment we were seated, frequently disappearing for long stretches of time, leaving us with empty water glasses and unanswered questions about the menu. It took 30-40 minutes to receive our cocktails. At one point, we had to flag down another staff member just to ask for basic items like bread and butter. Even after making polite requests, it took far too long for the waiter to return to take our order, and when he did, there was no apology for the delays or acknowledgment of the service issues. When the food arrived, the appetizers and sides were beautiful and flavorful, but the lack of attentiveness from the staff really put a damper on the experience. The steaks lacked quality and were not prepared to the way in which we requested. Not once did our waiter ask how we were or what we needed. Never did anyone even check if we were simply enjoying our meal.  I had hoped the service would match the caliber of the meal, but it fell short. For a restaurant at this price point, where a service charge is already included for a party our size, I expect much more—especially in terms of attentiveness and overall guest experience. In short, the poor service left a sour note. With so many dining options available, I’m not sure I’ll return—especially when paying such a premium doesn’t guarantee the level of service you'd expect.
   

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2. R

   Robert

   VIP

   Los Angeles

   34 reviews

   5.0

   34 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy this restaurant. Great food, location and ambience
   

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3. M

   Mario

   VIP

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chill vibes. Amazing food. Excellent service. Beautiful location.
   

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4. L

   Linda

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant at the Langham Hotel. Our evening was perfect with great friends. Our server was attentive and our meal delicious.
   

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5. G

   Greg

   VIP

   Orange County

   3 reviews

   4.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Steak was suboptimal, I expected far more. Royce-you are better than this
   

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6. M

   Marie

   VIP

   London

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top restaurant in Pasadena! We had a wonderful server named Christian who made our dinner a great experience!
   

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7. c

   cristy

   VIP

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Phenomenal food and ambience! Service was just a tad slow.
   

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8. P

   Peggy

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service, from the hostess who welcomed us, the servers who were very attentive but not overbearing, the Chef who came out to say hello when we commented to our server on how delicious everything was. Definitely not just dinner, a true dining experience. A great place for a special occasion or celebration.
   

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9. m

   moises

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wife’s Birthday. Great food and exceptional service
   

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10. F

    Fernando

    Los Angeles

    1 review

    2.0

    1 review

    Dined on November 29, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    While dining, we noticed a piece of gum stuck to one of our napkins under the table, but no one apologized for it. The service was very chaotic, and the staff were very nice, but the ordering process was disorganized, and even when the second course was served, the bread for the appetizer had not yet arrived. I'm not sure if it's because we were the only Asian group in the restaurant, but I felt a little unimportant.
    

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