The Pump House

Review summary

1. T

   Tina

   Charlotte

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I was AA little bit disappointed. We had reservations for valentine's night and they were out of mashed potatoes and their sirloin steak, which was what I would have ordered a little disappointed about that. We had paid a lot for this meal. Look over the menu before we booked our reservation. And it also was a 1hr ride from our house
   

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2. V

   Vanessa

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been eyeing the pump house for years and finally had the opportunity to visit for Valentine’s Day, and it was everything I was expecting. My Husband and I thoroughly enjoyed our experience and hope to return again.
   

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3. J

   Jessica

   Western NC

   40 reviews

   3.0

   40 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We’ve been to PH once before and had a good exp. The roses at check in were a nice gesture. We were seated promptly and the server arrived right after. Explained the menu, and said she was waiting on some cornbread to come up. We ordered shortly after, got our apps, had the oysters they were good and the pork belly, also good. Asked again about the cornbread. Checked on it, still waiting. Our entrees came, asked again for cornbread and she said still waiting on some, we saw several tables by the bar get cornbread in the meantime. We had the last 2 NY strip. Honestly they weren’t the best. They reminded me of something we’d get on a cruise. Just mediocre. I should’ve gotten something else. After our entrees, we were served cornbread lol and it wasn’t HOT so idk what the hold up was. Kinda weird. Then our desserts came. We tried one of each. The chocolate torte seemed store bought. Like something from Publix. The red velvet advertised candied raspberries. Where? The wine was good. We just had an ok experience which is unfortunate considering we drive from Lincolnton which took over an hour each way.
   

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4. D

   Daniel

   VIP

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Normally, the Pump House is an amazing experience. I've been here many times before and never had a bad meal. Valentine's Day was different. It was the same incredible atmosphere, but unfortunately, the food was just underwhelming. The French onion soup I had was probably the worst I've ever had. It had zero flavor with one small crouton with a small sprinkle of cheese. The chef swung and completely missed on this one. My surf and turf was decent, once I put some salt and pepper on my steak. Again, little flavor. My girlfriend had scallop risotto and she took about three bites and put her fork down. She was done. I tried it and to sum it up, it was just bad. The desserts were decent, nothing outstanding or special. I could have gotten a comparable dessert out of the frozen box aisle at Harris Teeter. My drink (old fashioned), did not disappoint. It was the highlight of the meal. The only thing better than my old fashioned was the beautiful woman I got to spend Valentine's Day with. Hopefully Pump House throws out the prix fix menu from Valentine's Day and goes back to their normal, usually outstanding menu. This meal definitely wasn't worth the $200+. It will be a while before we go back.
   

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5. B

   Brad

   Charlotte

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Zach was fantastic. Amazing service. Excellent food. Well done
   

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6. B

   Bridgett

   Pittsburgh

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall very good experience. The food was excellent. A little on the pricey side but definitely an experienced Chef in the back working magic.
   

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7. K

   Khisa

   VIP

   Washington DC

   27 reviews

   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shayne was awesome! My NC Mountain Stuffed Trout was delicious, the lemon ver blanc was amazing with the sweet potatoes, my hibiscus breeze was so good I ordered another. The view was incredible! Beautiful way to begin my birthday celebrations!
   

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8. S

   S

   Charlotte

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   It was our first time here and I’m honestly bummed with my experience. Our service was really slow and my two dishes were terrible. I ordered the charredd broccolini and it was not charred and it was extremely hard as if it wasn’t cooked. My beet salad was huge pieces I had to literally cut every piece up and there was no dressing on salad. Overall just over priced for what we experienced.
   

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9. J

   Jim

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great time. Food was outstanding and great service.
   

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10. V

    Valerie

    Charlotte

    12 reviews

    5.0

    12 reviews

    Dined on February 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My mother is hard of hearing so the outside table was not ideal as she could not hear. The service was over the top and food excellent. The Pump House is our go to restaurant.
    

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