The Post Room

Review summary

1. c

   cecilia

   VIP

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Extremely noisy. Not the cozy setup I expected for high tea; it was difficult to have a conversation. Polite and attentive service
   

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2. S

   Sara

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   First time dining in this restaurant. We were seated and immediately confusion regarding who our server was. Food: The Ahi tuna was excellent. Great appetizer. My boyfriend ordered a burger with fries and I ordered Brussel sprouts and zucchini casserole. The burger and Brussel sprouts came out first. Brussel sprouts came out cold and mushy. Sent back. Burger was fine. We had to wait for the fries and zucchini casserole to come out. The burger was almost finished when the fries and zucchini dish arrived. Servers were inattentive and rude when asked where the food was and the manager was too busy sitting in the back area on his phone to note any issues were occurring. Highly disappointed.
   

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3. K

   Krista

   Sacramento

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place. Lively and quaint. Would definitely come back here.
   

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4. E

   Eric

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   terrible experience. booked for lunch and confirmed over phone but when we showed up they said we were too late for lunch and could only order from bar menu.
   

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5. y

   yuri

   VIP

   San Francisco

   53 reviews

   5.0

   53 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was perfect except a bus person tried to clear the table before one person was still eating.
   

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6. J

   Janet

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a large group for afternoon tea at the Post Room. We were seated in a large, beautiful, semi-private room. The servers and service were wonderful. I loved the way they presented the options for tea by coming around with a cart with dry tea leaves in glass vessels to smell before choosing. The bourbon vanilla rooibos was particularly good! The table, dishes, and tea service were beautiful. My only suggestion for improvement would be to make the sandwiches a little more robust, so you get a better balance of savory and sweet. I hope that the Post Room will start doing afternoon tea year round!
   

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7. N

   Nina

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The restaurant is a little strange in that it’s not in an enclosed area, it’s at the top of the main stairs of the hotel. The service was extremely excruciatingly slow and the food was very mediocre. The avocado toast bread was so tough. I couldn’t cut it with my knife. The salmon Benedict provided a huge portion of salmon, but it wasn’t the best smoked salmon. The burgers that the kids had seemed fine. For the quality of the food, the prices were high.
   

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8. L

   Lydia

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have a wonderful time with my family! Great place! Will definitely be back!
   

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9. M

   Melanie

   Edinburgh

   5 reviews

   3.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   It was freezing because the restaurant is just up the stairs from the hotel entrance. It was extremely loud, we could not hear each other. The food and service was pretty good.
   

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10. A

    Art

    VIP

    San Francisco

    78 reviews

    4.0

    78 reviews

    Dined on December 14, 2024

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 3

    Had a 2:15 reservation and we got here early and was seated immediately. It was a great start to what we hoped to be an enjoyable meal. However, once seated, we were served champagne relatively quickly but waited until 2:55pm before we were met by our waitress who took our order for our tea selection. The tea came 10-15 minutes later but our 3 tiered small bites didn’t arrive until 3:38 after we became agitated because we were one of 3 tables still waiting for our food. When the small bites arrived, it was disappointing because the bread for the lobster roll was dry, the small bites appeared to have been pre-made and generally tasteless. Service was very slow and our tea pots weren’t refilled until we asked. The management and staff appeared disorganized and didn’t move with a zip. The ambience was nice but the setting was in a very noisy bar. The tea selection was very good and was the highlight of the meal. I suspect this lackadaisical service is attributed to the mandatory service fee that was added to the bill even though it was not earned. Very disappointing experience indeed!
    

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