The Orchard Room

Review summary

1. OT

   OpenTable Diner VIP

   Miami3 reviews

   4.0

   Dined on March 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   A few guests were very loud talking on their phones.
   

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2. SW

   StephanieW

   Kent8 reviews

   4.0

   Dined on March 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The Orchard Room is a lovely part of the Conrad Hotel. We arrived for our afternoon tea, unsure of where to go and the lovely gentleman from the concierge walked us to The orchard Room. He then spoke to a man in a black suit to let him know we had arrived and our booking name. However what happened next was not professional. He was telling the concierge gentlemen to take us to our seats and kept pointing at the table, as though he was too busy. There was only one other table having afternnoon tea! Eventually another gentlemen appeared in a grey waistcoat and took us to our table. We were then advised that whatever we didn’t consume we could take home. Fast forward… we were then advised at the end that we couldn’t take anything home. We felt that the conversation previously taken place, was conflicting. I don’t mean to say, but the gentlemen could hardly speak English, so there was a little confusion his end. We booked The Orchard Room from an instagram recommendation. The afternoon tea is £65. For this price we would have expected from the beginning to be shown to our seats, as oppose to to the Manager being ‘too busy’ and palming his duties off onto the concierge. On a positive note the afternoon tea was excellent. The table display, the crockery was simply outstanding. We will not return sadly.
   

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3. S

   Suzie VIP

   Montreal5 reviews

   3.0

   Dined on February 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Le décor était bien . Le service agréable mais ce fut très long avant de recevoir notre nourriture et malgré que la quantité n’était pas limitée, cela prenait beaucoup de temps avant de recevoir des bouchées supplémentaires. Nous étions 3 personnes et on a reçu qu’un seul plateau alors que nous avons payé pour 3 .
   

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4. OT

   OpenTable Diner

   Kent1 review

   4.0

   Dined on February 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   We enjoyed our afternoon tea on quiet Friday afternoon. The foot was tasty and freshly made with good selection of teas. As we booked with voucher we also had bottle of Champagne with our tea. Unfortunately there was no atmosphere in the room as there was only one more guest. The ‘radio’ music stopped playing after 4pm and it didn’t help with already very quiet and empty room. The service was attentive but provided by 3 different servers as the shifts changed. Overall worth a visit with voucher
   

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5. OT

   OpenTable Diner VIP

   London1 review

   5.0

   Dined on January 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing afternoon tea experience and great service!
   

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6. RM

   RMVFB

   New York City15 reviews

   3.0

   Dined on January 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   It appeared closed when we arrived for our reservation. Staff worked very hard to accommodate us. Food was excellent. But experience was odd.
   

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7. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on December 25, 2023

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   I had great time😊 Except servers coming late, all good
   

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8. OT

   OpenTable Diner

   London3 reviews

   5.0

   Dined on December 23, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice afternon tea with quality products and attentive service. Scones were delicious and we got than more we could finish ! Great value for money!
   

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9. N

   Nicole

   Chicago2 reviews

   5.0

   Dined on June 24, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely loved the tea menu from the Orchard Room. The selections of food were delicious and our service was phenomenal. A great addition to our time in London visiting from the states. Thanks so much to the staff!
   

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10. d

    darnellwillbeback2dine

    Houston29 reviews

    5.0

    Dined on June 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was an excellent breakfast venue. The buffet was set up nice and it offered a variety of items for breakfast.
    

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