The Lobby Lounge & The Reading Room

Review summary

1. S

   Suzanne

   Dublin

   10 reviews

   vip
   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had lunch here in the lobby . The hotel is looking beautiful with the Christmas decorations which gave a lovely atmosphere. Food was good although quite expensive for some things . Dessert €15 way over the top ! Staff v pleasant and helpful
   

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2. A

   Ahmed

   Dublin

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was beyond the expectations and the service was world class
   

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3. L

   Lydia

   Malta

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional staff througout the hotel . We will be back
   

   The Lobby Lounge & The Reading RoomResponded on November 3, 2024

   Hello Lydia. Thank you for taking your time to write to us about your experience in The Lobby Lounge. I will make sure to pass on your feedback to our staff. Looking forward to welcoming you back with us. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor
   

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4. A

   Aoife

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Afternoon tea was a disappointment. Others at the table who ordered hot food were not overly impressed with their dishes especially cold sweet potatoe fries. Service was hot and miss…. Our waiter decided after an hour we had been sitting and served with drinks to put table cloths down on the three tables….not exactly a 5 star dining experience
   

   The Lobby Lounge & The Reading RoomResponded on October 2, 2024

   Hello Aoife. Thank you taking your time to write to us about your experience at Lobby Lounge. I am disappointed to hear that you did not have a good experience whilst dining at The Lobby Lounge. I will take this time to review the mistakes that were made. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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5. L

   Lou

   Dublin

   11 reviews

   2.0

   11 reviews

   Dined on September 12, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   We ordered Sliders that arrived cold & our waiter kindly replaced them - and the new ones were also cold, the buns were part frozen, the burger was cold & the cheese wasn’t melted. One of our guests ordered a chicken burger, which was literally sliced chicken breast in a bun! Very disappointing!
   

   The Lobby Lounge & The Reading RoomResponded on September 16, 2024

   Hello Lou. Thank you for taking your time to write to us about your time at The Lobby Lounge. It is very disappointing to hear that you did not enjoy the food whilst dining with us. I will take this time to review the mistakes with our Kitchen team. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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6. M

   Mary

   Dublin

   9 reviews

   5.0

   9 reviews

   Dined on July 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable lunch in very peaceful surroundings.
   

   The Lobby Lounge & The Reading RoomResponded on August 7, 2024

   Dear Mary Thank you for taking your time to write to us about your experience in Lobby Lounge. I am very glad to read that you had enjoyed your lunch and the peaceful surroundings of the hotel. Looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov, Lobby Lounge Supervisor.
   

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7. M

   Mary

   Dublin

   4 reviews

   vip
   4.0

   4 reviews

   Dined on July 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A very pleasant experience. We were happy to stay and chat - no rushed feeling. Danielle was friendly and helpful in her service. Thank you! The Lamb chops main was succulent - I will return for that!
   

   The Lobby Lounge & The Reading RoomResponded on August 7, 2024

   Dear Mary Thank you for taking your time to write to us about your experience in the Lobby Lounge. I am glad to hear that you had a good time whilst dining with us in The Lobby Lounge. I will make sure to pass on your feedback to Danielle. We will be looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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8. OT

   OpenTable Diner

   Dublin

   1 review

   1.0

   1 review

   Dined on July 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   we had dinner at 7.30 on Saturday - we left at 9.75pm having waited an hour for our starter - which was a long wait but the food was really good. we waited another hour for the main - I had the vegetarian Cauliflower and mash which was reheated , watery and inedible. my husband had striploin and he had ordered it medium rare - it was overcooked and vegetables were re heated. He ordered extra chips - they never came My daughters chicken nuggets were really good we left as it was way past our daughters bedtime and the meal was so bad we were not going to wait another hour for another disappointment it was also my husbands birthday dinner. if there is a wedding in your establishment your other guests should not have to suffer for it. your kitchen is obviously way understaffed and under pressure waitress was brilliant I have to praise Ines she did her best in a bad situation. the manager did come to talk to us as we left when he saw our full plates as we could not eat food. .
   

   The Lobby Lounge & The Reading RoomResponded on August 11, 2024

   Dear Anonymous, Thank you for taking the time to share your feedback regarding your dining experience with us. We were saddened to read that what should have been a lovely birthday dinner experience for you and your family was definitely not on this occasion and certainly not the experience, we want any of our guests to have. We have shared your review to our culinary team regarding the delay and food quality. Knowing how crucial this is to our culinary team, this constructive feedback will be a great opportunity to improve their procedures and food offerings. We are delighted that our waitress, Ines did her best in her service. We are hoping to welcome you back soon so we can look after you to the standard we pride ourselves on. Kind Regards, John Erickson Lobby Lounge and Bar Manager
   

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9. A

   Agraz

   Dublin

   5 reviews

   5.0

   5 reviews

   Dined on July 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing afternoon tea in a very beautiful place. Maria was exceptionally good for us and we had a very special afternoon as a family.
   

   The Lobby Lounge & The Reading RoomResponded on August 7, 2024

   Hello Agraz. Thank you for taking your time to write to us about your afternoon tea experience. I am very glad to hear that you enjoyed your afternoon tea with us. I will make sure to pass on your feedback to Maria. Looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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10. AB

    AnneB

    Los Angeles

    1 review

    3.0

    1 review

    Dined on July 22, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We were told the lamb dish would take 30-35 minutes. Ok, sounds good. An hour later they finally brought the main courses. The restaurant hardly had any patrons at that time.
    

    The Lobby Lounge & The Reading RoomResponded on July 23, 2024

    Dear AnneB Thank you for taking your time to write to us about your experience at Lobby Lounge. I am dissapointed to read that about your bad time at The Lobby Lounge. I will take this time to find out about the extent of the problem. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
    

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