The Keep Kitchen & Liquor Bar

Review summary

1. A

   Andrew

   Columbus

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambiance and outstanding service at a reasonable price. They surprised us with a lovely birthday cake for my wife at the end of dinner, making the experience even more special.
   

   The Keep Kitchen & Liquor BarResponded today

   Thanks for visiting us, Andrew! We're thrilled to hear that you enjoyed the ambiance and service at The Keep Kitchen & Liquor Bar. It's great to know that we could make your wife's birthday celebration even more special. We strive to provide a memorable experience for all our guests, and we're glad to hear we hit the mark for you. We look forward to serving you again soon!
   

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2. D

   Donna

   VIP

   Columbus

   52 reviews

   4.0

   52 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good and service was excellent, but it seemed a bit overpriced.
   

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3. M

   Michele

   Columbus

   18 reviews

   5.0

   18 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a wonderful brunch before a show at the Ohio theater.
   

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4. D

   Delano

   Columbus

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I put that it was my wife’s birthday and she wasn’t wished happy birthday by the host or server. My salad took 15 minutes to come out and then my entree was ready before I could finish my salad. I don’t believe in sending back food, but my steak was clearly under cooked then put back on the grill which left it burned on the outside and still rare in the middle. My wife’s mash potatoes were Luke warm, stiff, and bland. We had been waiting for a special occasion to come to The Keep for dinner, but this was a less than mediocre experience. Hopefully future diners have a better guest experience.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Thanks for the review, Delano. We're truly sorry to hear that your special occasion didn't go as planned. We understand that waiting for a meal can be frustrating and we're sorry for the long wait you experienced. We also regret that your wife's birthday meal didn't meet her expectations. We pride ourselves on delivering great food and service, and we're disappointed to hear that we fell short during your visit. Your feedback is invaluable and will be taken into consideration as we strive to improve. We hope to have the opportunity to make it up to you in the future.
   

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5. J

   Jared

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went during restaurant week, so it was obviously busy. The service was still great and food even better. Greg was our waiter and he was awesome and attentive. Thanks for a great dinner!
   

   The Keep Kitchen & Liquor BarResponded on February 11, 2025

   Thanks for the review, Jared! We're thrilled to hear that you had a great dining experience at The Keep Kitchen & Liquor Bar. It's always a pleasure to know that our restaurant week offerings were a hit! We're also glad that you appreciated the food and found our service to be great. We always strive to provide the best for our guests and your feedback is a testament to that. We look forward to welcoming you back for another memorable meal soon!
   

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6. OT

   OpenTable Diner

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu for Restaurant Week was really good and the portions were really big. Especially loved their crème brûlée dessert!!
   

   The Keep Kitchen & Liquor BarResponded on February 11, 2025

   Hi, Thank you so much for your kind words and for choosing The Keep Kitchen & Liquor Bar for your Restaurant Week experience. We're thrilled to hear that you enjoyed our menu and found our portions to be satisfying. It's great to know that you loved our crème brûlée dessert! We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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7. J

   Jennifer

   Columbus

   1 review

   3.0

   1 review

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a reservation. We were seated at a table close to the kitchen counter where it was loud and very busy with servers running back and forth. Two servers were coughing, sometimes directly on the food they were delivering to tables. Fortunately this was not our server. The air conditioner was blowing down aggressively on our table, even though it is January. It took a long time to be served our initial drinks and food. Our food was tasty but quickly turned very cold with the AC blowing down. Our overall experience was quite disappointing, especially for the cost.
   

   The Keep Kitchen & Liquor BarResponded on February 11, 2025

   Thanks for visiting us, Jennifer. We're sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. We appreciate your feedback regarding the noise level and the AC, and we'll certainly take these issues into consideration as we continuously strive to improve our service. We hope you'll give us another chance to provide a better dining experience in the future.
   

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8. H

   Hope

   VIP

   Dublin

   4 reviews

   1.0

   4 reviews

   Dined on January 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not worth it! We've read about this place being upscale dining, and it is most certainly not. Simple requests couldn't be accommodated. We asked for bottled water because the tap they gave us tasted awful. She said "sure, we have fiji". Perfect. 15 minutes later no water. I ask again. 5 minutes later she explains they don't know how to ring it up because it's usually only at the bar. Ok- so why not bring the water and figure out how to sort the entry later? A few minutes later she returns and says actually they ran out of bottled water. Keep in mind, this restaurant is inside the hotel. How do you run out of water? Next, my main course was short ribs. Came out luke warm at best. Then the creme brulee came out hot. Like hot to where I had to blow on the my spoon to cool it down. Only reason we even made it to dessert is because we chose the restaurant week menu and had already pre-ordered. Else we would have left after we found out we couldn't get drinkable water. I'll end with the fact that during one of the water conversations, we asked for bread service. Again, the server responded sure. After our main course had come out, I inquired about the bread. She literally said "oh yeah let me check on that". No apology. No nothing. Returns and says it'll be another 10-15 minutes, do you still want it. Bread with dessert? No thanks. I've had more pleasant experiences at sports pubs. Spend your money somewhere else. Terrible service and sub-par food.
   

   The Keep Kitchen & Liquor BarResponded on February 11, 2025

   Thanks for the review, Hope. We're truly sorry to hear about your recent experience at The Keep Kitchen & Liquor Bar. We pride ourselves on providing a comfortable and enjoyable dining experience, and we regret that we didn't meet those expectations this time. We apologize for the issues with the water, short ribs, and the bread service. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience in the future.
   

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9. M

   Matt

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on January 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Excellent service, restaurant week menu was good. Worth trying. Loved the atmosphere.
   

   The Keep Kitchen & Liquor BarResponded on February 11, 2025

   Hello Matt, We're delighted to hear that you enjoyed our restaurant week menu and appreciated the atmosphere at The Keep Kitchen & Liquor Bar. It's wonderful to know that you found our service excellent and our atmosphere worth trying. We noticed that you rated our value a bit lower and we sincerely apologize if it seemed that way. We're always looking to improve and your feedback is invaluable in this process. Thank you again for your review and we hope to see you again soon! Best, The Management Team
   

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10. A

    Aubree

    Columbus

    1 review

    1.0

    1 review

    Dined on January 1, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2

    This was a horrible NYE. Took 40 minutes to place a drink order, took another 40 to get them. 2 HOURS before we received our entrees. They were busy, but completely staffed. Extremely dissatisfied
    

    The Keep Kitchen & Liquor BarResponded on January 3, 2025

    Thanks for the feedback, Aubree. We're truly sorry to hear about your experience on New Year's Eve. We understand how frustrating it can be to wait for your meal, especially when you're looking forward to a relaxing evening. We also apologize for the confusion with your order. We strive to provide efficient service and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we're glad to hear you enjoyed the food. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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