The Ivy Royal Tunbridge Wells

Review summary

1. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Polite and attentive service. Good food, great atmosphere.
   

   The Ivy Royal Tunbridge WellsResponded today

   Hello, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your time at The Ivy Many Thanks The Ivy
   

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2. D

   David

   Warwickshire

   2 reviews

   4.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was delicious and the ambience inviting and lively. We had a slightly “unusual “ waiter who grimaced as we placed our orders and was a little rude. All the other staff were lovely though and it didn’t spoil or overall enjoyment.
   

   The Ivy Royal Tunbridge WellsResponded on November 14, 2024

   Thank you for sharing your experience! We’re delighted to hear that you enjoyed the food and lively atmosphere, and that the rest of our team made you feel welcome. We’re sorry to hear that your experience with one of our waitstaff wasn’t up to our usual standards. Your feedback is really helpful, and we’ll make sure to address this to improve our service. We hope to welcome you back soon for an even better experience! Many Thanks The Ivy
   

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3. N

   Nick

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb breakfast for 6 slightly jaded old friends the morning after their school reunion the night before. The team at The Ivy Tunbridge Wells were great and looked after us and made us feel at home. A really good way to start the day…
   

   The Ivy Royal Tunbridge WellsResponded on November 10, 2024

   Thank you so much for your wonderful review! We’re thrilled to hear that you and your friends enjoyed your breakfast with us after a special reunion. Our team always strives to create a welcoming atmosphere, and it’s fantastic to know we could help start your day on such a positive note. We look forward to welcoming you all back to The Ivy Tunbridge Wells for more memorable moments together!
   

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4. K

   Kerrie

   Kent

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time for my fiancés birthday. All staff were very welcoming and attentive, especially Henery, who made us feel at home, and made our experience memorable.
   

   The Ivy Royal Tunbridge WellsResponded on November 14, 2024

   Thank you so much for celebrating your fiancé’s birthday with us! We’re thrilled to hear that you had a great time and that our team, especially Henry, helped make the day memorable. I’ll be sure to pass along your kind words to him. We look forward to welcoming you back soon for more special occasions! Many Thanks The Ivy
   

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5. L

   Lawrence

   London

   14 reviews

   5.0

   14 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic brunch. Great service. Really nice atmosphere.
   

   The Ivy Royal Tunbridge WellsResponded 4 days ago

   Hello Lawrence, We appreciate you feedback. I will pass your review on to the team. Hope to see you soon. Many Thanks The Ivy
   

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6. N

   Nigel

   London

   23 reviews

   4.0

   23 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We booked the Ivy as part of our wedding anniversary weekend in Tunbridge Wells. The greeting was very friendly including the hostess wishing us a happy anniversary, as did our waitress. The staff are very professional, well trained, and friendly. The ambience is very good and we were seated in a comfortable corner table. The standard menu has changed little over the years and has been the same at each of the different Ivy restaurants we have visited. The evening was enjoyable except for the delay in serving one of the side dishes which didn't arrive until we were half way through our meal and then only after we had asked the waitress whether she had in fact ordered it. The meal ended with our being given a 'happy anniversary' delicacy, a nice touch, thank you.
   

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   The Ivy Royal Tunbridge WellsResponded on November 7, 2024

   Thank you very much for choosing The Ivy for your anniversary celebration, and for your kind words about our staff and atmosphere. We’re delighted to hear you enjoyed your evening and appreciated the special anniversary touch at the end of your meal. We sincerely apologize for the delay in serving one of your side dishes, and we regret that it interrupted your experience partway through your main course. Your feedback is important to us, and we’ll make sure to address this with our team to ensure a smoother dining experience in the future. Thank you again for your visit and for sharing your thoughts. We look forward to welcoming you back soon for a flawless experience. The Ivy
   

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7. J

   Jo

   London

   82 reviews

   vip
   4.0

   82 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful venue, super clean. High quality all round. A couple of times I felt we were left a little longer than usual before an empty glass of whatnot was addressed. The veggie option wasn’t as strong as previous experiences, not sure artichokes belong in a tagine, they were a bit hard. But my fellow diners chicken dish looked fantastic.
   

   The Ivy Royal Tunbridge WellsResponded on November 3, 2024

   Thank you so much for your kind words and valuable feedback! We’re thrilled to hear that you enjoyed the venue and our attention to quality. We appreciate your input regarding the service timing and the veggie option, and we’ll make sure to pass it along to our team to improve the experience further. We look forward to welcoming you back soon for another visit—hopefully with a new dish that wows you just as much as the chicken did for your fellow diner! Thank you again for sharing your experience with us. Many Thanks The Ivy
   

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8. A

   Amanda

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A really lovely meal in a beautiful setting. Food was delicious! We will be back!
   

   The Ivy Royal Tunbridge WellsResponded on November 3, 2024

   Hello Amanda, Its great to hear you enjoyed your meal. We will be looking forward to seeing you soon. Hope you have a wonderful day. Many Thanks The Ivy
   

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9. J

   Jackie

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A perfect lunch! Lovely service and excellent food.
   

   The Ivy Royal Tunbridge WellsResponded on November 3, 2024

   Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the service and food, and that your lunch with us was perfect. We look forward to welcoming you back for more excellent experiences soon! Many Thanks The Ivy
   

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10. g

    gail

    London

    5 reviews

    4.0

    5 reviews

    Dined on October 27, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    The meal was nice. However we went for the Halloween evening but the staff didn’t seem to know what it was as it had been marketed online but didn’t follow through apart from some of the staff having face paints. Food was good but it is a bit pricey.
    

    The Ivy Royal Tunbridge WellsResponded on October 30, 2024

    Thank you so much for your feedback! We’re glad you enjoyed the meal and appreciate your comments about the Halloween evening. We’re sorry to hear the event didn’t fully meet expectations and will definitely look into how we can improve in the future. We aim to deliver an experience that matches what’s promoted, and your input helps us grow. Thank you again, and we hope to welcome you back soon!
    

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