The Hideaway

Review summary

1. M

   Max

   VIP

   Los Angeles

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   One of the worst dining experiences I've had in a while. Waited an hour past our reservation to be seated and watched multiple parties who arrived after us be seated. Service during the meal was barely subpar thereafter. It was also our first time at a Mexican restaurant that "ran out of salsa". We will not be returning.
   

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2. C

   Constance

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious food and the service was beyond what I expected for a Christmas dinner. The staff working on Christmas Day were extremely pleasant and hard working to ensure all the tables were taken care of. The food was absolutely delicious. The New York steak was beyond delicious and all our drinks were also perfection. The atmosphere of the restaurant was very nice and a place we could sit and talk comfortably.
   

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3. C

   Cheryl

   VIP

   Cancun

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We dined here for Christmas dinner. The service was prompt and the food was good. Unfortunately we had an incident that not only ruined our Christmas Dinner but the rest of our evening. A waitstaff member spilled Coke all over me ( my hair, face, backside, coat), our table and my husband’s face. The waitperson took off and didn’t acknowledge anything. The manager noticed the floor and then I had to tell them it was everywhere, including on us. He didn’t seem too upset. We had to finish our meal with a sticky table (eventually they wiped it), and me being soaked with sticky Coke. The manager did comp our appetizer and glaas of wine but this was not sufficient. Furthermore, he did not approach our table again and was not very apologetic. Our waitress did promise to speak with the manager , after I stressed that it ruined our night and I was sitting there sticky and wet, but we received no further compensation. I do realize that accidents happen but it was the lack of empathy and acknowledgment of a night ruined by management that is a concern. We really should have had our meal comped for the inconvenience and that I had to go home and shower…ending our Christmas night. Due to management’s reaction to this event, I would not recommend nor go back.
   

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4. c

   cristina

   VIP

   Los Angeles

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very poor staffing if you know that the restaurant sold out have people serve your patrons. Everything felt very long very rushed. Attention. Span is low unfortunately, it wasn’t worth it.
   

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5. C

   Christylyn

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food!! I love this place so beautiful.
   

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6. T

   Tim

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   I posted a full review on Yelp. There is a major disconnect here between in the quality of service we receive from the lovely host staff versus the asleep-at-the-wheel servers. The food was great but nothing can make up for abysmal table service.
   

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7. J

   Jane

   VIP

   San Francisco

   13 reviews

   4.0

   13 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great Christmas Day brunch. It was understandably super crowded and drinks and food were slow to come out. 2nd margarita never arrived and it was too late after we’d finished our meal. Requested condiments twice that never came, but despite this we thought our server was as really nice and was doing his best on a very busy and probably short staffed day. Food was tasty and well-prepared and we would definitely come back, maybe just during a less crowded time! Every seemed to be enjoying themselves though and the host was also really great and sat us immediately in a great booth even though we arrived early. The person who took us to the table was also very friendly and welcoming. The attendants at the Photo Booth were also very nice ! All in all, we enjoyed our time!
   

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8. D

   DEVINDER

   VIP

   Los Angeles

   23 reviews

   3.0

   23 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I was thee for Christmas brunch . I ordered Belgian waffles and my wife ordered Frittata . Both were not palatable at all. I saw our next table also complaining about the food and I saw food going back from their table. I do not know how is the rest of the menu though. This was our first visit
   

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9. C

   Carrie

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a delicious lunch here! Brent was very attentive and had a phenomenal disposition. The food did take a little on the long side to come out, however, we had a fantastic experience:
   

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10. A

    Alessandro

    Los Angeles

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    Terrible food and very expensive for what you eat.
    

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