The Grounds of the City

Review summary

1. R

   Roger

   London

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Excellent food. Really good ambience. Australian very laid back service.
   

   The Grounds of the CityResponded today

   Dear Roger, Thank you for your great feedback! We're thrilled to hear you enjoyed the food and ambiance. We hope to give you a better service on your next visit. - Nagi (TGOTC)
   

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2. C

   Calum

   Sydney

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   The interior looks amazing but it was way too busy and hectic for our liking. Staff were all great and very attentive. Food was very expensive and very slow to arrive. It was all... nice. But nothing overly impressed us unfortunately.
   

   The Grounds of the CityResponded today

   Dear Calum, hank you for sharing your experience. We’re glad to hear that you enjoyed the interior and that our staff provided attentive service. We apologize that the busyness and wait times detracted from your visit, as well as that the food didn't fully impress. We’ll work on improving the pace and value of our offerings. We also appreciate your kind words for the hostess and will be sure to pass along your thanks. We hope to host you again soon in the near future. - Nagi (TGOTC)
   

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3. V

   Vasily

   Canberra

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We encountered a few mix-ups during our visit today: food meant for another table was brought to us twice, and our order was mistakenly given to someone who had arrived well after us because it happened to match their dish. These lapses in service took away from what could have been a truly enjoyable birthday lunch experience.
   

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4. B

   Belinda

   Canberra

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful breakfast experience, terrific service and highly recommend the lobster omelette!
   

   The Grounds of the CityResponded today

   Dear Belinda, Thank you for your wonderful review! We're so glad to hear you had a great breakfast experience and enjoyed the lobster omelette. We truly appreciate your recommendation and look forward to welcoming you back soon! - Nagi (TGOTC)
   

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5. B

   Belinda

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Lovely. Eggs. poked perfectly. Bacon overcooked and toast too hard to cut through. Overpriced
   

   The Grounds of the CityResponded today

   Dear Belinda, Thank you for your feedback. We're glad to hear you enjoyed the eggs, but we're sorry to hear the bacon and toast didn’t meet your expectations. We appreciate your comments on pricing and will take them into consideration. We hope to provide a better experience on your next visit. - Nagi (TGOTC)
   

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6. H

   Hyung Min

   Melbourne

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing pasta and tartare. I wanna eat it everyday. Nice assistants. Nice atmosphere.
   

   The Grounds of the CityResponded today

   Dear Hyung Min, Thank you for your kind words! We're thrilled to hear you enjoyed the pasta and tartare. We’ll pass along your compliments to our team, and we’re glad the atmosphere made your experience even better. We look forward to welcoming you back for more delicious meals! Nagi (TGOTC)
   

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7. S

   Scott

   Sydney

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great for taking a client to breakfast and coffee
   

   The Grounds of the CityResponded on December 22, 2024

   Dear Scott, Thank you for your kind words and ongoing support! We're thrilled to be your go-to spot for client breakfasts and coffee. Your encouragement means a lot to our team, and we look forward to welcoming you back soon. - Nagi (TGOTC)
   

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8. J

   Jason

   Sydney

   3 reviews

   1.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Potential to be a good restaurant however I would recommend not booking towards the end of the night. We arrived at 8.45pm and were put under a great deal of time pressure. 3 phone calls and an SMS which started before we were due to arrive. Told we had to order all 3 courses at once which is fine and we did promptly. They then served one entree and one main. 15-20 mins later they served the other main with both deserts. I felt disrespected as a customer. The food, which I had a brief opportunity to taste, seemed quite nice but certainly no chance to enjoy it with staff trying to repeatedly take away our plates before we were finished. To top it all off after finishing all our 3 courses in less than an hour they then let us wait around for 20-30 mins before bringing the bill. The manager did come up to us at the end of the night and listened to our concerns and tried to help.
   

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9. A

   Ana

   Sydney

   3 reviews

   2.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had been waiting for nearly 40 minutes for pasta and a salad for lunch. Both my friend and I needed to go back to work, so it was dragged a long time, which is unusual. Other tables got food earlier than us even though we arrived and ordered early. We asked the staff where our food went, and the staff replied without checking that our food was coming. However, we waited for another at least 15 minutes. They did not have enough staff at all. The experience was terrible and the price was overpriced.
   

   The Grounds of the CityResponded on December 22, 2024

   Dear Ana, Thank you for taking the time to share your experience. We sincerely apologize for the long wait time and the lack of clear communication regarding your order. We understand how frustrating this must have been, especially with time constraints during your lunch break. Your feedback about the delay and staffing is taken seriously, and we will review our processes to ensure this does not happen again. We regret that we did not meet your expectations on this occasion. kindest regards, Nagi (TGOTC)
   

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10. B

    Belinda

    Sydney

    1 review

    5.0

    1 review

    Dined on December 14, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Very Cute space ,staff recommendations were spot on ..overall lovely experience!
    

    The Grounds of the CityResponded on December 15, 2024

    Dear Belinda, Thank you for the lovely feedback! We’re so glad you enjoyed the space and that our staff’s recommendations hit the mark. It’s great to hear you had a lovely experience, and we hope to welcome you back soon! Kind regards, Nagi (TGOTC)
    

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