The Grille at Blackhawk

Review summary

1. D

   Dianne

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Since it was Christmas Eve, we all ordered from the prefix menu which was $69 per person with a variety of items. The service was really lacking which was disappointing since it was Christmas Eve. One of the servers came by with dessert when two people at our table were still eating. There was no space to put down the desserts so I told him that we were still eating. Then he says that he can bring it back if I want so I said OK. Later on when we were ready for dessert, they brought out our four desserts and two of them must’ve been from earlier because the ice cream was completely melted. I had to then find them again to ask them to exchange our dessert for ones with ice cream that hasn’t melted.  Overall, the surface was just really slow and it wasn’t always easy to fly down to our server. Now when it came down to pay, they accidentally charged us $100 less when they ran the credit card so of course we informed them. At first, the server couldn’t understand the problem with the bill so we had to explain it to her two or three times that they charged us too little. It then took another 15 minutes for them to properly process the refund and recharge us before they brought back the check. When she brought it back, the server made a comment about how everything is right now without truly thanking us for saving them over $100. If I wanted to be a jerk I would’ve just paid the wrong amount and walked out.  Based on this experience, I have no desire to go back to this place. 
   

   Is this helpful?

   Report
2. M

   Marie

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   They should of have more Christmas decorations, no Christmas vibe 🤷‍♀️ Blackhawk mall should have new management. Beautiful area but the mall was dead
   

   Is this helpful?

   Report
3. S

   Sandy

   VIP

   San Francisco

   50 reviews

   1.0

   50 reviews

   Dined on December 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservation not honored. We were told they were serving banquets only
   

   Is this helpful?

   Report
4. J

   John

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome place, food is delicious and reasonably priced.
   

   Is this helpful?

   Report
5. P

   Polina

   VIP

   San Francisco

   36 reviews

   3.0

   36 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good. The fries that were served with my Fish & Chips was very tasty and had a good crunch! Our favorite is the Toffee Cake.
   

   Is this helpful?

   Report
6. S

   Susan

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a perfect THANKSGIVING DINNER at Blackhawk Grill. Everything tastes just the way we like it. Service was excellant.
   

   Is this helpful?

   Report
7. N

   Nancy

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great choice for our Thanksgiving Day meal. The food was delicious, with great service and perfect atmosphere. Definitely recommend.
   

   Is this helpful?

   Report
8. B

   Barry

   VIP

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Comfortable. Beautiful location. Good service.
   

   Is this helpful?

   Report
9. R

   Rena

   VIP

   San Francisco

   73 reviews

   3.0

   73 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   We were sad to see that the restaurant was almost empty.
   

   Is this helpful?

   Report
10. J

    Janis

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on October 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic evening! Beautiful restaurant and delicious food. Service was outstanding!
    

    Is this helpful?

    Report