The Golden Fleece

Review summary

1. J

   Jo

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Awful. Boxing Day ‘treat’ - a family Christmas meal, waited 1 and 3/4 hours before the starter was served, 2 and a half hours til we had the main course - pre-ordered the menu 3 weeks in advance yet were told they ‘were out’ of what we had ordered. Horribly understaffed by people who were doing their absolute best. Bad table by the front door and freezing cold even though we booked two months ago. No attempt at customer service. A no frills meal, cold and underwhelming. Steaks poor quality, lamb meagre portions - too many complaints to list! Asked to speak to the manager 3 times, never materialised - but they were very happy to reduce our bill and other customers having a similarly bad time. Still we paid far too much for a poor meal and even worse experience. Review written by someone who NEVER complains in a restaurant. 😡
   

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2. L

   Lesley

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely Christmas Eve family meal. I asked for a table with space for our dogs and a high chair and it was perfect. The service was fast and the staff all very friendly. Thank you all, we had a great time.
   

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3. D

   David

   Norfolk/Suffolk

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   Went for Xmas lunch at the pub. The turkey Xmas dinner was very disappointing, the roast potatoes were hard on the outside, and the veg seemed a bit soggy and limp. The pigs in blankets had a funny twang taste to them that nobody could identify and the balls of stuffing were rock hard. On discussing we all felt like the food had been plated for some time and microwaves to serve.
   

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4. M

   Mandy

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Good service. Nice and warm with the fire going.
   

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5. A

   Ann

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Booked for Sunday lunch for a birthday. Would not recommend. Food took an hour to arrive and was lukewarm, beef was chewy, vegetables were tasteless and roast potatoes were clearly from a packet and not at all nice. Server apologised & told us that they had a new chef. Let’s hope the food improves as todays visit was very disappointing. Such a shame as our visit in September was very good.
   

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6. D

   Dale

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We're yet to have a good experience here and our third time of trying was no exception! This time we were seated, ordered drinks and pulled some crackers. We waited and then someone came to take our order, but we hadn't been given any menu's. Menus came and we were ready to have our order taken a few minutes later. There was 1 vegan in our party (me) and we were told that the mushroom vegan dish wasn't available. We asked what the alternative was and nobody knew. We noticed a burger meal that offered a vegan option, but that also wasn't available. The manager came, offered no solution, so we left. 3 strikes and we're out!
   

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7. J

   Joanna

   Oxford

   2 reviews

   1.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately, as the new owners had taken over the pub, the service was extremely poor. We waited about 45 minutes to be seated and eventually received food about 1hr 30 mins after we arrived. the main course was a longer wait. We were not late in arriving for the table. There were no structures in place to wash glasses, the pub was in disarray and staff were overwhelmed. We had pre ordered for some meals but this took time to acknowledge. The gentleman serving us was wonderful and tried his very best but he was not a trained waiter nor did he know the systems as this was not his primary role in working for the Golden Fleece. We were extremely disappointed with our experience and would urge guests to check that systems and processes are now in place to ensure that customers are welcomed and served in a timely manner, especially guests with children. Our children in the party were older than other children in the pub which helped.
   

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8. L

   Lewis

   Bedfordshire

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great location, great meal. Good luck with your new venture.
   

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9. P

   Peter

   Norfolk/Suffolk

   5 reviews

   3.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff & Service was great, Ambience good, but average food. My Burger with cheese was solid and dry and definitely wasn't freshly cooked. Would have sent it back if not time limited
   

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10. D

    Debbie

    London

    2 reviews

    3.0

    2 reviews

    Dined on November 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    The service was very slow which we appreciate they were busy when we first arrived but the pub emptied out significantly and the service if anything got worse as we seem to get forgotten about. We had to remind them of our desert and drinks order. The food was just ok
    

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