The Fillmore

Review summary

1. L

   Lydia

   Minneapolis

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The food and atmosphere was great, but my party and I were disappointed in the quality of service—the staff seemed to be disorganized even though the dining room was not busy. We ordered drinks and they seemed to have lost the order for one so it took 20 minutes for them to not realize and I finally spoke up to tell the server that we didn’t have it. But overall it was fine, just service hiccups.
   

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2. OT

   OpenTable Diner

   Orlando

   14 reviews

   vip
   5.0

   14 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great spot for lunch in the loop where the environment is tranquil.
   

   The FillmoreResponded on November 12, 2024

   Thank you!
   

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3. K

   Karen

   Greensboro

   1 review

   1.0

   1 review

   Dined on October 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Extremely poor service, out of entrees, supposed to get garlic bread with our meals and we were give toast when we received our bill.
   

   The FillmoreResponded on November 12, 2024

   Dear Karen, Please accept our sincere apologies for offering you such a disappointing dining experience. We have shared your comments with our management team for review. We are sorry for any inconvenience you may have experienced. Sincerely, Brad and The Fillmore Team
   

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4. A

   Al

   Philadelphia

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were in for the Chicago marathon and looking for an Italian restaurant to pre-race fuel. The food was delicious, we had a caprese salad which both presented well and tasted delicious. We had the spaghetti and meatballs, and the lobster ravioli- both outstanding. Our server was excellent and made sure we were well attended.
   

   The FillmoreResponded on November 12, 2024

   Dear Al, Thank you for taking the time to let others know you enjoyed your Fillmore dining experience. Hoping we can serve you again. Best regards, Brad and The Fillmore Team
   

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5. E

   Emily

   Philadelphia

   3 reviews

   1.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They never fired our ticket after a 90 minute wait. It was not overly busy. We walked out and do not recommend.
   

   The FillmoreResponded on November 12, 2024

   Dear Emily, Please accept our sincere apologies for your disappointing dining experience. Your comments have been shared with our management team and we are sorry for any inconvenience we caused you. Sincerely, Brad and The Fillmore Team
   

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6. T

   Tim

   Chicago

   1 review

   1.0

   1 review

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took 1 hour to get the appetizers and the did not all come out, 1 came at the 2 hour mark, the main dished did ont come out together, 1 was over 1/2 hour later, the food was flavorless and burnt or cold, the pizza tasted like the crust was from frozen, the pasta was cold and little flavor, the burger has a plastic taste to it, overall a terrible meal
   

   The FillmoreResponded on November 12, 2024

   Dear Tim, Please accept our sincere apologies for offering you such a disappointing dining experience. Please know this is not how we want our guests to feel when then dine with us and we have shared your comments with our management team. We are extremely sorry for the inconvenience we may have caused you. Sincerely, Brad and The Fillmore Team
   

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7. m

   mtngirl

   Chicago

   18 reviews

   5.0

   18 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We really enjoyed our evening, perfect for before a show. The mushroom pizza was amazing and, with the tasty chopped salad, perfect for three of us to share. Appreciated the parking discount, too, even though we were expecting $5 and in and out in the allotted time, the garage charged us $10. Still better than other garages on a Friday night. We will definitely be returning to the Fillmore.
   

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   The FillmoreResponded on October 10, 2024

   Dear mtngirl, We thank you for taking the time to let others know you had an enjoyable dining experience at The Fillmore. Please join us again soon. Best regards, Brad and The Fillmore Team
   

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8. L

   Lori

   Chicago

   1 review

   3.0

   1 review

   Dined on September 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   They didn't seem to have enough staff/waiters, so service was slow. The waiters they had were so busy, they forgot part of my order. They did bring it when I asked the second time and actually brought a bowl instead of a cup of soup I had ordered. However, the soup had a piece of hair that was clearly not mine in it, so can't say that they really redeemed themseleves. At the end, the waiter had given himself an automatic 20% gratuity (nowhere on the menu did it say they will automatically apply gratuity, so not sure if this is standard practice), which I paid even though I was not happy with the service. Also, there was an automatic "voluntary" additional service charge of about $4 added to the bill for the staff. On the bill it did say guests can ask to remove the service charge, but it wasn't really voluntary as it was already included and not an election you can make. Overall, the atmosphere is ok, but the service and food are subpar at best. Wouldn't go back to this restaurant.
   

   The FillmoreResponded on October 10, 2024

   Dear Lori, We are sorry to learn we offered you such a disappointing dining experience at The Fillmore. Comments are taken seriously and yours have been shared with our management team for review. Please accept our sincere apologies for any inconvenience you may have experienced. Sincerely, Brad and The Fillmore Team
   

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9. c

   cheryl

   Orlando

   26 reviews

   vip
   2.0

   26 reviews

   Dined on September 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was extremely slow. It took several minutes to be greeted by a host at the front door. After being seated, we waited several minutes for our server. After ordering, we waited more than 30 minutes for our omelets (very simple orders). The food was decent (omelets, potatoes, fruit) and it wasn’t overpriced. So thumbs up for being reasonable.
   

   The FillmoreResponded on September 24, 2024

   Dear cheryl, We are so sorry for offering you such a disappointing dining experience. Comments are taken seriously and yours have been shared with management for review. Please know this is not how we want our guests to feel when they dine with us and we apologize for any inconvenience you may have experienced. Sincerely, Brad and The Fillmore Team
   

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10. A

    Andrew

    Chicago

    11 reviews

    4.0

    11 reviews

    Dined on August 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Service was great, even as they got busier throughout our time there. The food all came out quickly and was very tasty overall. Our server was attentive and quick to action. The chicken sausage breakfast sandwich was a nice switch from bacon or something. It tasted great and the bun was very nice too. The breakfast potatoes could perhaps be a bit crispier, but they tasted great so it wasn't a big deal. My wife and mother-in-law liked their breakfasts, too. We got there around 8:15 am on a Saturday and it wasn't busy yet, but by 8:45am, it was almost full I think.
    

    The FillmoreResponded on August 19, 2024

    Dear Andrew, Thank you for being our guest and for your feedback. We have shared your comments with management for review. Best regards, Brad and The Fillmore Team
    

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