The Cut & Craft York

Review summary

1. J

   Joanne

   Manchester

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   1 starter forgotten arrived when parter had finished.Both steak and sides cold complained asked us to return items but we had already waited a long time fir them to arrive.Offered a discount of £14 not very good customer service
   

   The Cut & Craft YorkResponded today

   Thank you Joanna for taking time to leave us a review. We strive to give exceptional service and serve our guests high quality meals and feel so disappointed that we failed to meet your expectations on this occasion. We want to assure you that we take your feedback seriously and will thoroughly investigate how this happened as this is not a true reflection of our high standards. We truly value your feedback and hope to have the opportunity in the future to rectify our errors & turn this experience around. Our Head Chef has also been informed of your feedback. Please contact us directly pending a future visit and we will ensure you have the most wonderful experience. We hope to restore your faith in The Cut & Craft York & impress you with our menu. Kind regards The Cut & Craft
   

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2. N

   Neil

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Pete was an asset to your company exceptional service, brilliant customer service skills.The food was excellent will be re visiting again
   

   The Cut & Craft YorkResponded 3 days ago

   Thank you Neil for your review. We are thrilled to hear you have enjoyed your most recent visit with us & we will be sure to share your feedback with Pete & the team! We can't wait to welcome you back again soon for another 5* experience! The Cut & Craft
   

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3. N

   Noel

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing quality of food. Fantastic service. Wanted something special for wife's birthday and our anniversary and it didn't disappoint. Given couple of Proseccos on the house and made to feel really special. Had couple of starters and then the signature flat iron steaks with accompaniments and it was cooked perfect and tasted amazing. Will definitely return.
   

   The Cut & Craft YorkResponded 3 days ago

   Thank you Noel for taking time to leave us such a fabulous review! We are thrilled to hear you enjoyed your experience with us yesterday! We really appreciate your feedback & recommendation! We can't wait to share your review with our team & look forward to welcoming you back again soon! Th Cut & Craft
   

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4. R

   Robin

   Devon

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   T BONE STEAK WAS COOKED TO PERFECTION AND THE QUALITY WAS GREAT, STAFF SUPERB
   

   The Cut & Craft YorkResponded 4 days ago

   Thank you Robin for your review. We are thrilled to hear you thoroughly enjoyed your most recent experience with us, we really appreciate your feedback! We can't wait to welcome you back again soon for another 5* experience! The Cut & Craft
   

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5. m

   margaret

   Bedfordshire

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st visit we were greated very warmly. The staff are very friendly and helpful
   

   The Cut & Craft YorkResponded 4 days ago

   Thank you Margaret for your review. We are delighted to hear you were greeted warmly by host team & that you found our team to be very friendly and helpful, we will be sure to share this with them! We hope to welcome you back again soon! The Cut & Craft
   

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6. s

   sharon

   Yorkshire

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service and food! We had a very enjoyable meal.
   

   The Cut & Craft YorkResponded 4 days ago

   Thank you Sharon for your review. We are thrilled to learn you enjoyed your experience with us & hope to welcome you back again in the future for another 5* experience! The Cut & Craft
   

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7. J

   John

   Yorkshire

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice atmosphere, great staff and good service and food.
   

   The Cut & Craft YorkResponded 4 days ago

   Thank you John for your review. We are so pleased to hear you enjoyed your most recent experience with us. We will be sure to share your feedback with our whole team! We hope to welcome you again soon! The Cut & Craft
   

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8. S

   Sharon

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal with great service and amazing cocktails and coffees. The music was a little too loud and would have preferred a more easy listening sound but I would still book again as the food and menu was really good.
   

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   The Cut & Craft YorkResponded 4 days ago

   Thank you Sharon for taking time to leave us a review. We apologise if you felt our music was too loud. This is something we continuously monitor, we will share your feedback with our Management team, please accept our apologies. We are thrilled to learn you enjoyed a lovely meal with great service & we hope to welcome you back again in the future. The Cut & Craft
   

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9. RM

   RebeccaM

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! Thankyou, lovely food, very good service, staff really polite, food served really quick!
   

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   The Cut & Craft YorkResponded 4 days ago

   Thank you Rebecca for your review. We are so pleased to learn of your fantastic visit & we can't wait to share your feedback with our whole team! We look forward to welcoming you back again soon! The Cut & Craft
   

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10. Z

    Zuzanna

    Yorkshire

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    Starter was a bit soggy which was disappointing (tempura) My steak and prawn salad was not as great as in Leeds branch unfortunately. Great shame as I wanted to treat my friend to same level of service as in Leeds especially food.
    

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    The Cut & Craft YorkResponded 4 days ago

    Thank you Zuzanna for taking time to leave us a review. We take pride in delivering exceptional dishes and have the same standards across both sites & we are so disappointed to learn that we failed to meet your expectations on your most recent visit to York. We appreciate your feedback and have shared this with our Executive Chef & Head Chef, please accept our apologies. We hope to have the opportunity in the future to turn this around and impress you with our menu. The Cut & Craft
    

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