The Chateau - Andover

Review summary

1. A

   Andrew

   Greater Boston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place is always great. We go many times a year.
   

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2. C

   Carolyn

   Treasure Coast

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The Chateau is known for the bread. I have been a customer for over 40 years. This bread was subpar in taste dry, and sliced too thin. The veal tasted like out of a frozen package. Not what I expected nor what I has for years and years.
   

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3. s

   stuart

   VIP

   Greater Boston

   76 reviews

   5.0

   76 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good food as always.. service suffered a bit either due to understaffed or too much biz. Waitress was great and did what she could. Annual meet of friends where this place innthe middle. C u next December.
   

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4. OT

   OpenTable Diner

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service. Our waitress was awesome!
   

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5. J

   Jacinta

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our party enjoyed the Gnocchi Pomodoro, Spaghetti with Marinara Sauce & Meatballs, Caesar salad, and a slice of carrot cake for dessert. Everything was delicious, and our server, Sophia, was excellent! We had reservations and were originally assigned to a table in the lounge, but it was very noisy and it was a special occasion dinner for us. Luckily, they had room in the main dining room, so switched to a booth there and it was much quieter. We enjoyed our visit to The Chateau very much!
   

   The Chateau - AndoverResponded on December 18, 2024

   Thank you, Jacinta, for your glowing review! We're so glad your party enjoyed the Gnocchi Pomodoro, Spaghetti with Marinara Sauce & Meatballs, Caesar salad, and carrot cake—delicious choices! We're also happy that Sophia provided excellent service and that our team could accommodate your special occasion by moving you to a quieter space. It’s wonderful to hear that your experience was so enjoyable, and we hope to welcome you back soon.
   

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6. J

   Jay

   Greater Boston

   6 reviews

   4.0

   6 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This was our first visit. Old school dining like the Hilltop. Cozy ambiance and clean facility and restrooms! Staff was great and the food hit the spot! We’ll definitely be going back. Thanks!
   

   The Chateau - AndoverResponded on December 18, 2024

   Thank you, Jay, for your kind words about your first visit to The Chateau Andover! We're delighted to hear that our cozy ambiance and clean facilities met your expectations, and that the staff and food hit the spot for you. We look forward to welcoming you back soon for another great dining experience. Thanks for giving us a try!
   

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7. D

   Diane

   VIP

   Greater Boston

   58 reviews

   4.0

   58 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Okay it's my favorite restaurant and I talking the Andover one. We go out of our way to go to this restaurant being we do have one near by. Last night Nov 24th Sunday at 7:30 pm we sat in our booth on bar side there was a booth behind us that sat 4 people and a side from speaking ridiculous loud, they played Spanish music so Loud we couldn't even hear the restaurant music. We were not happy and we felt the waitress should of told them to turn it down
   

   The Chateau - AndoverResponded on December 2, 2024

   Thank you for your feedback, Diane. We’re so sorry to hear that the actions of other guests impacted your experience at our Andover location, especially given your loyalty to dining with us. In the future, please don’t hesitate to let our staff know if something like this occurs. We’d be happy to find a quieter area for you to enjoy your visit to the fullest. We truly appreciate your patronage and look forward to welcoming you back for another enjoyable meal.
   

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8. L

   Leo

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great from the food to the ambiance. The prices were very reasonable. I would definitely recommend the chateau to my friends.
   

   The Chateau - AndoverResponded on December 2, 2024

   Thank you, Leo, for your fantastic review of The Chateau Andover! We're thrilled to hear you enjoyed everything from the food to the ambiance. Your recommendation to friends is the highest compliment we could ask for. We can’t wait to welcome you back for another wonderful visit soon! 🍝✨
   

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9. P

   Patty

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Theresa was fantastic The girls at the front desk were fantastic The food is always delicious
   

   The Chateau - AndoverResponded on December 2, 2024

   Thank you, Patty, for your glowing review of The Chateau Andover! We're delighted to hear that Theresa provided fantastic service and that our front desk team made a great impression as well. It’s wonderful to know you enjoyed your meal—your kind words mean the world to us. We look forward to welcoming you back soon for another delicious experience! 🍝✨
   

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10. J

    Joan

    Greater Boston

    8 reviews

    1.0

    8 reviews

    Dined on November 2, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Disappointed in quality of food and poor service. Salad was the only half-decent thing served to us. Parmigiana dishes are made with provolone, have never eaten at an Italian restaurant that does not serve mozzarella. Sauce tasted burnt, toasted ravioli tasted overcooked and reheated. Mini-cannoli was filled with a terrible custard like cream that was tart, definitely not ricotta. Even the quality of bread has diminished. Their bread used to be so good, now it tastes like grocery store white bread and not fresh baked Italian. Server disappeared for so long that hostess finally came over and took our order. We used to like it here but the quality has plummeted, prices have increased, and service is non existent. Will never return
    

    The Chateau - AndoverResponded on November 7, 2024

    Thank you for sharing your detailed feedback, Joan. We’re truly sorry that your recent experience didn’t live up to your expectations or to the standards we aim to uphold, especially for our early bird offerings. We understand that the quality and consistency of ingredients and service are key, particularly for longtime guests like yourself. We’ll review your concerns with our kitchen and service teams to improve the aspects you highlighted, from dish preparation to attentive service. We appreciate your loyalty over the years and hope we may one day have the opportunity to welcome you back for the experience you remember and deserve.
    

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