The Chateau - Andover

The Chateau - Andover reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. LC

   LauraC

   Greater Boston2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was very good and the service was excelent.
   

   The Chateau - AndoverResponded 2 days ago

   Thank you so much for the kind words, Laura! We’re thrilled to hear you enjoyed your visit to The Chateau in Andover. It’s always a treat when our guests leave happy, and your note about Leah truly made our day—she’s a gem, and we’ll be sure to pass along your compliments. We’re also glad you loved the surf and turf! With 90 years of family-owned tradition behind every dish, it means a lot to know the flavors hit the mark. We hope to welcome you back again soon for another delicious meal and more great service.
   

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2. C

   Cheryl

   Charleston5 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time with friends celebrating a birthday!!
   

   The Chateau - AndoverResponded on April 17, 2025

   Thank you, Cheryl! We’re so happy you chose The Chateau Andover to celebrate such a special occasion. Nothing makes us prouder than being part of great memories with friends and family. We hope to see you again soon for more celebrations (or just a great meal)!
   

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3. JD

   JulieD

   Greater Boston2 reviews

   2.0

   Dined on March 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was slow and server barely checked in, dinks were far too strong and I couldn’t even drink it. Food was fine but not worth a trip back.
   

   The Chateau - AndoverResponded on April 2, 2025

   Thanks, Julie. We're sorry to hear the service and drinks didn’t meet expectations—definitely not the experience we aim to provide. While we're glad the food was okay, we understand your overall visit fell short. We appreciate the feedback and will use it to keep improving.
   

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4. KK

   KimK

   Greater Boston3 reviews

   5.0

   Dined on March 18, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   The waitress was excellent and extremely attentive. The food was mediocre and expensive.
   

   The Chateau - AndoverResponded on April 2, 2025

   Thanks, Kim! We're thrilled you received excellent service—our team takes great pride in that. We appreciate your honest feedback on the food and pricing, and we’ll keep it in mind. Hope to welcome you back to Andover again soon!
   

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5. J

   Joel VIP

   Greater Boston42 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Average blue rinse discounts not much change in the menu
   

   The Chateau - AndoverResponded on March 6, 2025

   Thanks for your feedback, Joel! We appreciate your visit and your 4-star rating. Our menu stays true to the classic Italian-American favorites our guests have loved for years, but we always aim to provide a great experience for everyone. If there’s something new you’d love to see, we’re always open to suggestions. Hope to have you back again soon!
   

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6. j

   judy VIP

   Greater Boston18 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We went on valentines weekend. Sat in the bar side ver noises. Didn’t get points for open table why? Won’t return in a hurry
   

   The Chateau - AndoverResponded on February 25, 2025

   Thank you, Judy! We appreciate you dining with us over Valentine’s weekend. We’re sorry to hear the bar area was noisier than expected and that there was an issue with your OpenTable points. While we do our best to ensure reservations are processed correctly, we recommend reaching out to OpenTable support for assistance with your points. We value your feedback and hope you’ll consider visiting us again in the future!
   

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7. E

   Erik

   Greater Boston1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although we went on valentines the place was not very busy. We had to wait a while for our server to come take our drink order. I got the fish platter and it was both salty and crunchy and undersized compared to how other restaurants do it but around the same price.
   

   The Chateau - AndoverResponded on February 20, 2025

   We appreciate your feedback, Erik. While we’re glad you dined with us on Valentine’s Day, we’re sorry to hear that service was slow and the fish platter didn’t meet expectations. We’ll pass your comments along to our team as we strive to provide a better experience.
   

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8. B

   Brian

   Greater Boston22 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I booked a last minute late Valentine's day dinner with my spouse. We were seated soon after arriving for reserved time and greeted by our waitress. We ordered from the VD special venue and enjoyed a meal served without delay from an excellent antipasto to canolies for dessert. Our waitress was great and the food good so I will be sure to return.
   

   The Chateau - AndoverResponded on February 20, 2025

   Thank you, Brian! We’re so glad you and your spouse enjoyed a great Valentine’s Day dinner at The Chateau Andover. From antipasto to cannoli, it sounds like you had a delicious meal! We appreciate your support and look forward to welcoming you back again soon.
   

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9. A

   Annette

   Greater Boston4 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Disappointed that we made reservations but was sticking at a high top next to the bar and not in the dining room.
   

   The Chateau - AndoverResponded on February 20, 2025

   We’re sorry to hear your seating wasn’t what you expected, Annette. We do our best to accommodate all reservations, but we understand how important table placement can be. We appreciate your feedback and hope to provide a better experience next time.
   

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10. K

    Kathleen

    Greater Boston1 review

    3.0

    Dined on February 14, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Not impressed. Food was barely warm and server was very inattentive.
    

    The Chateau - AndoverResponded on February 20, 2025

    We’re disappointed to hear that your meal and service didn’t meet expectations, Kathleen. Warm, flavorful food and attentive service are what we strive for, and we’ll be sure to address this with our team. We appreciate your feedback and hope you’ll give us another try.
    

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